Cluster T - Jumeirah Lake Towers, Jumeirah Lakes Towers, Dubai, Dubai Emirate, 192088, United Arab EmiratesView Hotel Details
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Pullman Dubai Jumeirah Lakes Towers Guest Reviews
4.4/5
Very Good
95 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.2
Cleanliness4.5
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All reviews(95)
Positive reviews(90)
Reviews with photos/video(9)
Awesome stay(25)
Easy to get around(16)
Convenient location(16)
Great service(14)
Close to metro(13)
Delicious breakfast(12)
Clean and tidy(10)
Negative reviews(5)
Guest User
Superior King Room
Stayed in Jul 2024
Business travelers
7 review
4.7/5
Amazing
Posted on 28 Jul 2024
Good and pleasant hotel with spacious rooms. Accessible and close by the metro station. Hotel management was so nice as compared to other European hotels I experienced
Response from Property: Dear Valued GuestIt was a pleasure to host you as our guest and appreciate the time you have taken to rate us.We hope to welcome you back again in the near future.Warm regards,The Hotel Management
Guest User
Superior King Room
Stayed in Jun 2024
Family
7 review
4.5/5
Great
Posted on 8 Jun 2024
A bit outdated hotel, the rooftop pool area needs renovation
Response from Property: Dear Vladimir, Thank you for posting your review on Ctrip following your recent experience at Pullman Jumeirah Lakes Towers. I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback. We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon. Yours sincerely, The Hotel Management
Stephen
Superior Room Non smoking
Stayed in Jan 2024
Travel with friends
16 review
3.0/5
Posted on 21 Jan 2024
Hotel a little tired and less convenient than expected. Room had maintenance issues. Staff pushy for a five star review. Will give it a miss next time.
Response from Property: Dear Stephen,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management
Applenotapple14
Superior King Room
Stayed in Okt 2023
Couples
1 review
4.7/5
Amazing
Posted on 2 Des 2023
Had a very nice stay here. The hospitality was great. And really enjoyed hookah at the bar! Shoutout to hookah guy from egypt🤩🤩
Response from Property: Dear Applenotapple14,Thank you for posting your review following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management
CiciChang
Superior King Room
Stayed in Okt 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on 11 Nov 2023
Very tidy and nice room. Good experience in this hotel, definitely will come back again.
Response from Property: Dear Valued Guest, I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Ctrip. I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers. With kind regards, Hotel Management
Guest User
Superior Room Non smoking
Stayed in Mar 2023
Couples
4 review
5.0/5
Outstanding
Posted on 14 Mar 2023
Pullman hotel was fantastic. Especially the receptionist staff Wendell. He has everything done nicely for us. We absolutely love the service of the staff, the location which is just minutes walk from metro, and the cleanliness of the room. We will be back again if we are in Dubai next time. Wonderful stay.
Response from Property: Dear 高级房 禁烟,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLTWarm regards Abdelilah Ait AhmadFront Office Manager
C4chrissie
Superior King Room
Stayed in Agt 2023
Couples
195 review
4.7/5
Amazing
Posted on 17 Sep 2023
The location of the hotel was on the JLT and there is DMCC metro station right in front. Parking only
Valet available and you need to wait a bit if the security is busy with some other guest…
Receptionist were okay… it is the same thing always in Dubai… “attitude”…
Facilities were good especially the gym and sauna…
There were a lake next to the hotel where you could walk around in the evening…
Many options for the food around…
JBR and Marina are very close by.
Response from Property: Dear C4chrissie,Thank you for taking the time to tell us about your experience at Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted to read that you were satisfied with our excellent location and wellness facilities.At Pullman, we value our guests' comfort and pride ourselves on creating a pleasant experience. We strive to offer an ideal balance between modern amenities and impeccable service in a welcoming atmosphere so we are disheartened to learn we did not meet your full expectations during your stay. We appreciate your honest feedback because it helps us identify areas for improvement. We hope that you will choose to stay with us again in the future so that we can show you our commitment to service excellence. Sincerely, Laurent Noury, General Manager
SOODSAHIL
Superior Room Non smoking
Stayed in Des 2023
Family
1 review
2.5/5
Posted on 29 Des 2023
Not. 5 star property in terms of service name ambience.
Response from Property: Dear SOODSAHILThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management
Klara Zheng
Superior Room Non smoking
Stayed in Des 2022
Travel with friends
28 review
5.0/5
Outstanding
Posted on 29 Des 2022
The best hotel when I am staying in Dubai
Located in marina area and close to the metro station
Service is excellent, and they upgraded me to a better room with a perfect view!
Highly recommend this hotel during your Dubai visiting.
Response from Property: Dear E2170Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLTWarm regards Abdelilah Ait AhmadFront Office Manager
Anonymous User
Superior Twin Room
Stayed in Jul 2023
Other
3 review
3.0/5
Posted on 29 Sep 2023
It was decent but there are better options available at the same price
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Abdelilah Ait AhmadFront Office & Guest Experience Manager
Guest User
Superior Room Non smoking
Stayed in Mar 2023
Business travelers
1 review
3.5/5
Posted on 3 Apr 2023
Great staff but was definitely not pleased with the over booking done where I had to stay at another hotel on the first night.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry about the over booking situation; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regardsAbdelilah Ait AhmadFront Office ManagerWarm regards Abdelilah Ait AhmadFront Office Manager
Guest User
Superior Twin Room Non smoking
Stayed in Agt 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on 1 Sep 2024
Best location
Response from Property: Dear Valued Guest,Thank you for your excellent rating.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management
Guest User
Superior Twin Room
Stayed in Jul 2023
Solo travelers
20 review
4.2/5
Very Good
Posted on 3 Agt 2023
Modern clean hotel and friendly helpful staff
Response from Property: Dear Valued Guest,I am glad that you had a great time with us and you enjoyed everything at the Pullman Dubai Jumeirah Lakes Towers.It gives us great pleasure to know that the services was meeting your expectations. Your feedback is very important to us, and it has been shared with the rest of the Hotel.we hope to have the pleasure of welcoming you back. If you are planning to do so, please do not hesitate to contact us directly for the best rates available.Warm Regards,Hotel Management
Anonymous User
Superior King Room
Stayed in Nov 2022
Business travelers
7 review
4.5/5
Great
Posted on 20 Des 2022
Really nice holiday hotel with a great breakfast and good location. Rooms are large and clean. Decent bed.
Response from Property: Dear 匿名用户 Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards Abdelilah Ait Ahmad Front Office Manager
Guest User
Superior Twin Room Non smoking
Stayed in Feb 2023
Family
1 review
5.0/5
Outstanding
Posted on 6 Mar 2023
Location, amenities, services are really good. Thanks. 🙂😎😎🙂
Response from Property: Dear 高级双床房 禁烟, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards Abdelilah Ait Ahmad Front Office Manager