To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(664)
Positive reviews(620)
Reviews with photos/video(201)
Near shopping area(109)
Convenient for shopping(89)
Delicious breakfast(76)
Convenient parking(39)
Offers pick-up/drop-offs(22)
Friendly front desk staff(17)
Tasty restaurant(14)
Bathtub OK(13)
Negative reviews(39)
Guest User
Dream Silk Road Twin Room
Stayed in Jun 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 11, 2024
This hotel is filled with lots of Mogao Grottoes arts. This is my first impression.
It's one of the most famous and prestigious hotel in this region.
Hotel staffs are generally kind.
Response from Property: Thank you for staying at the Dunhuang Hotel and your affirmation of our service. We know that your affirmation contains some disappointments. We will take one step at a time, steadfastly do a good job in service, do not run away from fantasy, do not pay attention to false noise, as always adhere to the"Heart to do, to serve" service concept, wish every guest can get a comfortable and comfortable stay here, look forward to your visit again.
Guest User
Dream Silk Road Double Bed Room
Stayed in Mar 2023
Couples
4 review
3.5/5
Posted on Apr 9, 2023
Very good base hotel to discover Dunhuang. Great shop adjacent to the (very well decorated) lobby. Good basic local breakfast. Friendly staff
Response from Property: Thank you for staying at the Dunhuang Hotel and your affirmation of our service. We know that your affirmation contains some disappointments. We will take one step at a time, steadfastly do a good job in service, do not run away from fantasy, do not pay attention to false noise, as always adhere to the"Heart to do, to serve" service concept, wish every guest can get a comfortable and comfortable stay here, look forward to your visit again.
Sanwanliheruhailiu
Dream Silk Road Twin Room
Stayed in Sep 2024
Travel with friends
119 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Located in the city of Dunhuang, it is a time-honored five-star hotel with excellent service and good rooms. When I went there, the room I booked had some problems with ventilation, and they immediately helped me solve it and arranged a room opposite. The waiter did not shirk responsibility or make excuses throughout the process, and his attitude was very sincere. The new room was also very clean and the breakfast tasted good. During the National Day peak season, it is a very cost-effective hotel.
Original TextTranslated by Google
Anonymous User
Dream Silk Road Double Bed Room
Stayed in Aug 2024
Family
44 review
5.0/5
Outstanding
Posted on Nov 10, 2024
This is probably one of the best hotels in Dunhuang! It has received many national leaders. It is very close to the Dunhuang Night Market, and it takes only four or five minutes to walk there. It is also not far from the Mogao Grottoes, and it takes about ten minutes to drive there. The breakfast is rich, and I had beef noodles for dinner!
Original TextTranslated by Google
Guest User
VIP Family Friendly Room (Building 1)
Stayed in Jul 2024
Family
41 review
4.7/5
Amazing
Posted on Aug 5, 2024
Although it is an old hotel, the facilities are well maintained. There are many things related to Mogao Grottoes in the hotel, which can be seen, and there is also a cultural and creative store. There are supermarkets and pharmacies nearby, and there is a large parking lot, which is convenient for self-driving. The night market is not far away, just cross the road and walk 100 or 200 meters to get there. There are not many varieties of breakfast, but you can eat enough. But 68 per person is expensive, and there are also places to eat breakfast nearby. The room structure is relatively compact, but there are uncleaned hair in the bathroom and on the chairs. The cleaning is not thorough. Except for a small cup of apricot peel tea and a hand towel when checking in, there is no service. It is quite satisfactory. Not very enthusiastic.
Original TextTranslated by Google
6/18
Response from Property: Thank you for staying at Dunhuang Hotel and affirming our service. We are well aware that your affirmation contains some dissatisfaction. We will work step by step and do a good job in service, not indulge in fantasy or empty reputation, and always adhere to the service concept of "doing things with heart and serving with affection". We hope that every guest who stays here can get a comfortable and relaxed stay experience, and look forward to your visit again.
Xinqingpengpai
Dream Silk Road Double Bed Room
Stayed in Aug 2024
Couples
10 review
2.5/5
Posted on Sep 16, 2024
Carrying all the travel dust, I came to Dunhuang, the Buddhist country, from a seaside city thousands of miles away, and stayed in a hotel named after a city. The arrogance and dazzle of the lobby and the moment you enter the room create a gap like a drop from the top of Qilian Mountain. The dirty carpet seemed to be covered with thousands of years of sand and dust from Mingsha Mountain, making people unable to bear to lift their legs. The mottled toilet seat is like the ancient murals of Mogao Grottoes, making people uncomfortable. The parchment-like shower curtain mixed with the shower and bathtub, even with a non-slip mat, tested my muscles in the days to come. When I went out the next day, I asked the front desk if I could get two bottles of water. The front desk's face looked as cold as the Bodhisattva of the Northern Wei Dynasty, and he told me that the water was brought into the room by the waiter who brought two bottles of water on demand every day. Oh my God, I stayed here for three days in a row, even if I made a phone call or moved my noble body to help me get it, wouldn’t it work? Thanks to Dunhuang City Cultural Tourism for sparing no effort in publicity, the beautiful northwest scenery and a large number of tourists have extended the life of this hotel. I hope the hotel management can improve the hardware conditions of this hotel, for no other reason than that it is a city named after the city. hotel!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示歉意。酒店管理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨,會帶給您不一樣的入住體驗!
Guest User
Deluxe Standard Room (Building 8)
Stayed in Aug 2024
Family
13 review
4.0/5
Very Good
Posted on Sep 9, 2024
The location is excellent, in the city center, and it is very convenient to go anywhere. The hotel environment is a highlight in terms of regional cultural display. The internal facilities are acceptable, the room hygiene is average, the service is good, and the breakfast is satisfactory.
Original TextTranslated by Google
6/9
Response from Property: Thank you for staying at Dunhuang Hotel and affirming our service. We are well aware that your affirmation contains some dissatisfaction. We will work step by step and do a good job in service, not indulge in fantasy or empty reputation, and always adhere to the service concept of "doing things with heart and serving with affection". We hope that every guest who stays here can get a comfortable and relaxed stay experience, and look forward to your visit again.
Guest User
Dream Silk Road Twin Room
Stayed in Aug 2024
Couples
23 review
4.5/5
Great
Posted on Sep 6, 2024
The room was clean and hygienic, but it felt a bit crowded. The facilities were complete, but the bathroom facilities were poor, the ground drainage was not smooth, and there was water accumulation. It took a long time to clean up after each shower, which was not in line with the reputation of Dunhuang Hotel. The room of more than 600 yuan was not cost-effective. The hotel lobby was beautiful, and the Dunhuang color was strong, which was worthy of praise.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Dunhuang Hotel. It is a great honor to serve you. At the same time, thank you for your valuable suggestions. We know that this is the greatest care and help for us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff are looking forward to your stay again!
Xiaonuan
Dream Silk Road Twin Room
Stayed in Aug 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The hotel decoration is very Dunhuang-style. There are parking spaces in the yard. Building 8 was upgraded. The breakfast is rich in variety. The service staff is professional. The first choice for staying in Dunhuang.
Original TextTranslated by Google
Response from Property: Time will not stop, and Dunhuang Hotel will not stop caring about you. We will convey your needs to you through communication. "Work with heart and serve with affection" is our service concept. It is our original intention to make guests feel the warmth of home at Dunhuang Hotel. Thank you for your recognition and recommendation, and we look forward to your visit again.
Guest User
Dream Silk Road Double Bed Room
Stayed in Aug 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The location is very good, next to the Dunhuang Night Market, it is very convenient to go anywhere. The service is good, the buffet in the morning is rich in variety, and the dining in the garden is very artistic. On September 4, I booked a one-day tour of Dunhuang West Line on Ctrip. I don’t know the name of the driver, but I only remember that his car number is 64. He is very patient and responsible. He first picked up guests from various hotels in the morning, and took us to the Silk Road Heritage City, the Western Thousand Buddha Caves, Yangguan, Yumenguan, Yadan Landform and other attractions within a day. Finally, he took us to see the starry sky at night, and finally sent everyone back to the hotel safely. There was no shopping in the whole process, no extra consumption, and he was really a very responsible driver. In short, the trip to Dunhuang was very happy, and the accommodation, food, transportation, sightseeing and other aspects were very satisfactory!
Original TextTranslated by Google
6/9
Response from Property: 1Don't say that there are no bosom friends in a foreign land. There are old friends in the west of Yangguan Pass. The night wind stops when the distinguished guest arrives at the door. If you return with joy, I will achieve my wish. Dunhuang Hotel is like returning home. Dunhuang Hotel is waiting for bosom friends. Thank you for choosing to stay at Dunhuang Hotel. We look forward to your visit again.
Yonghengdeshandian
Deluxe Standard Room (Building 8)
Stayed in Jul 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I experienced the legendary desert camping the night before and was extremely disappointed! The second night I stayed at the Dunhuang Hotel in the city! The hotel has a parking lot. The front desk guy is very kind and patient. Because the previous hotel did not log out of my information, I could not log in to the system. The guy opened a room for me and brought my family to check in first, and left a phone number for me to find the previous hotel and call him after logging out, so I don’t have to run back and forth! It’s great! Thank you very much! I remember correctly that the guy’s name seems to be Zhang Wei! This is the first time I took the initiative to remember the waiter’s name and praise him. In the past, many hotels were begging for good reviews and begging to praise someone, but Dunhuang Hotel didn’t! The heritage of the old state guesthouse is OK! I was surprised when I entered the room. It turned out that the guy quietly upgraded my room. Maybe he saw that I was tired with my family. The suite is great! All kinds of facilities are very new, and the details are also very good! Clean and sanitary, mattresses, pillows, and quilts are very comfortable! Very good! Our family unanimously said that we regretted going to experience the Moroccan big tent desert camping last night. How comfortable it is here! The breakfast on the second day was also great. The restaurant was in the garden, in the mist, a bit dreamy! There were quite a lot of dishes! The child was 11 years old, and only 20 yuan was charged for breakfast, which was fair and reasonable! It was a pity that I only stayed for one night! The Dunhuang Night Market, which was just a few steps away, was just a quick walk! Dunhuang Hotel was the hotel with the best experience for me on this Grand Loop! I stayed in Chaka for 1,600 yuan and Dachaidan for 850 yuan, neither of which was as good as Dunhuang Hotel! I will definitely stay here next time!
Original TextTranslated by Google
6/12
Response from Property: Don't say there are no bosom friends in a foreign land, there are old friends when you go west of Yangguan Pass, and the night wind stops when the distinguished guest arrives. If you return with joy, I will achieve my wish. Dunhuang Hotel is like returning home, and Dunhuang Hotel is waiting for bosom friends. Thank you for choosing to stay at Dunhuang Hotel, and we look forward to seeing you again.
Guest User
Dream Silk Road Twin Room
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Facilities: Very good, not very large
Sanitation: Good
Environment: In the city, very convenient for travel and dining
Service: Good, took the initiative to upgrade the room
Although it is a four-star hotel, it has a long history and profound heritage. Many national leaders and celebrities have stayed here.
Original TextTranslated by Google
6/7
Response from Property: Time will not stop, and Dunhuang Hotel will not stop caring about you. We will convey your needs to you through communication. "Work with heart and serve with affection" is our service concept. It is our original intention to make guests feel the warmth of home at Dunhuang Hotel. Thank you for your recognition and recommendation, and we look forward to your visit again.
bingxue0121
Dream Silk Road Double Bed Room
Stayed in Jul 2024
Family
32 review
0.5/5
Posted on Aug 15, 2024
I have never written such a long review before, and you will be rewarded if you read it patiently. Important things to say three times: Don’t live, don’t live, don’t live, because you will really be pissed half to death. It is said to be a long-established hotel, so the front desk staff are quite old, and everyone has a long face, as if you owe her a lot of money. Let’s talk about check-in first. It was past 12 noon. I said with an unapologetically cold face that there were no vacancies. Please come back at 3 pm. Okay, I endured it. After 9 pm, I was tired and went back to check-in. I booked 2 I was asked to take a Silk Road king-size bed room, but I was told that I was not offered a room, but 2 standard rooms. I said let’s think of a way, and I found a woman in charge, who slapped the card for the 2 double-bed rooms. I kept saying that I just wanted a double bed room, so I’ll give it to you. When I asked the manager his name, he was stunned and didn’t say it. The next day, I went to the receptionist to confirm that this domineering and cheating woman was Manager Zhang! Next, I asked to help make two cards and pick up the luggage. It is no exaggeration to say that I said each of the two things 4 times, but I didn’t even mention the free Dunhuang 1,900 coffee coupon. When I returned to the room, I was even more angry. There were hairs on the carpet, the bathtub was broken, and who would dare to use the towels with such a different color? During breakfast, I found that each room was given 3 breakfast coupons for August 14th and only 1 breakfast coupon for August 13th. I really don’t know what to say. It’s okay if you want one bowl of ramen, but when you find you have nothing to eat and want 3 more bowls for your family, just wait indefinitely to go... It’s hard to explain, just don’t go and live.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好,您給我們提出的意見我們一定會重視起來,給您帶來的不滿我們非常抱歉,您給的意見也是我們的成長,感謝您提出的意見,過多的解釋也是徒勞,希望您能給我們一個改正自己的,彌補自己過錯的機會,最後祝您身體健康,閤家歡樂。
KaiselinMy E
Deluxe Standard Room (Building 8)
Stayed in Jul 2024
Family
19 review
4.5/5
Great
Posted on Aug 10, 2024
This is a state-owned old hotel with a good location, convenient food, standardized management, and a strong artistic atmosphere. To be honest, the shortcomings are that the facilities are a bit old, the breakfast is average, and when I wanted to order food downstairs at 2 pm, the staff had gone off work.
Original TextTranslated by Google
6/8
Response from Property: Thank you for choosing to stay at Dunhuang Hotel. We also want to thank you for pointing out the areas we should improve with your broad and kind heart. The hotel has started to communicate with the catering department to solve the problem of guests' dining time. If you walk every day, you will not be afraid of thousands of miles; if you do it often, you will not be afraid of thousands of things. We face our shortcomings and actively correct them, and we will definitely bring you a better experience next time you stay. I am for everyone first, and everyone is for me later. It is our wish to create a service concept and service atmosphere of "doing things with heart and serving with emotion" for guests. We sincerely look forward to your visit again.
sunnybabywx
Dream Silk Road Double Bed Room
Stayed in Jun 2024
Family
1 review
2.2/5
Posted on Jul 25, 2024
The lobby is decorated in a gorgeous artistic Dunhuang style. The details of the bathroom are so different that I can't bear to look at them. I suspect it was decorated 20 years ago! Could it be that the sanitary ware was bought on Xianyu? In addition, I think no one can accept the ruthless switching of 60 degrees and 20 degrees hot and cold water when taking a shower. Princesses and celebrities are staying here? I'm also drunk.
Breakfast starts at 7 o'clock and pick-up starts at 9 o'clock. The services that the room should have are not available. I never comment, but I can't help but complain.
Original TextTranslated by Google
6/10
Response from Property: Thank you for choosing to stay at Dunhuang Hotel, and thank you for pointing out the areas we should improve with your broad and kind heart. Because Dunhuang gets light earlier in July and August, and guests are active earlier, breakfast starts at 7 o'clock. At the same time, the hotel arranges a special driver for the airport pick-up, so for your safety, and at the same time, the hotel driver needs to have enough rest time, so the time is set at 9 o'clock, so please understand. Travel every day, not afraid of thousands of miles; do it often, not afraid of thousands of things. We face our own shortcomings and actively correct them, and we will definitely bring you a better experience next time you stay. I am for everyone first, and everyone is for me later. It is our wish to create a service concept and service atmosphere of "doing things with heart and serving with emotion" for guests. Sincerely look forward to your visit again.