Dunhuang Guangyuan Hotel (Shazhou Night Market)

Dunhuang Guangyuan Hotel (Shazhou Night Market) Reviews

Dunhuang Guangyuan Hotel (Shazhou Night Market)

No.619 Mingshan North Road, Dunhuang, Gansu, 736200, ChinaView Hotel Details
Dunhuang Guangyuan Hotel (Shazhou Night Market)
Dunhuang Guangyuan Hotel (Shazhou Night Market)Dunhuang Guangyuan Hotel (Shazhou Night Market)Dunhuang Guangyuan Hotel (Shazhou Night Market)
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Dunhuang Guangyuan Hotel (Shazhou Night Market) Guest Reviews

4.6/5
Very Good
213 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(213)
Positive reviews(203)
Reviews with photos/video(51)
Offers pick-up/drop-offs(24)
Near shopping area(22)
Friendly front desk staff(21)
Easy to get around(20)
Convenient for shopping(18)
Large rooms(14)
Delicious breakfast(14)
Comfortable bed(9)
Negative reviews(10)
HaoChen·Wong
Cozy 2-bed Room
Stayed in Dec 2023
Travel with friends
62 review
5.0/5
Outstanding
Posted on Dec 11, 2023
丝路怡苑大酒店靖远尕六美味羊羔肉$ntieslya@@aw@yt@lom@coyc@@duaicb@ym@re0@be@yd@yb@@506707c9yb@@icopbtyb@@omcc@yu@idbayc@@am@maiubhops@2pwm@527303c11@ya@@824711yb@@a1@y6@1515d1si0@757690o$
Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！
One n Only
Cozy Double Bed Room With Humidifier
Stayed in Nov 2023
Solo travelers
157 review
4.5/5
Great
Posted on Nov 17, 2023
Good hotel, but breakfast is very simple Chinese food, can pre order western food, but don't expect much just fried eggs and toasts
Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and giving us your feedback. We're terribly sorry that our breakfast didn't fully meet your satisfaction. Currently, we mainly serve simple Chinese dishes. Although we do offer the reservation of Western food, the choices are relatively limited, which is indeed an aspect that we need to improve on. We've already started to enrich our food items. We'll strive to provide everyone with more diverse and delicious options in the future. We hope you'll have a different experience when you come back next time. Thank you again for your tolerance and reminder.
Fong
Cozy 2-bed Room
Stayed in Nov 2023
Solo travelers
7 review
3.0/5
Posted on Nov 28, 2023
Sand on floor on arrival. No towels at alll in the bathroom. I called reception for towels. Ok. Next day, the cleaners clean the room and remove the used towels but didn’t replace with new ones. Again I have to call reception to bring towels. My 3 nights there, the cleaning of the floors was really poor. Floors were not swept and I could see hairs on the floor. Ok. They were my own hairs, but still. Sweep the floor! Cleaners also do not remove used porcelain cups with clean cups. The furniture, and bedding are really nice. But shame about the poor cleaning job. Also, there is no place to hang up the towels in the bathroom. Very odd.
Response from Property: 尊敬的客人：您好！首先，請允許我代表酒店全體員工向您致以最誠摯的歉意，此次入住給您帶來了如此糟糕的清潔相關體驗，我們深感愧疚，也非常感謝您能詳細指出這些問題，這對我們改進服務有着極大的幫助。關於您提到抵達時地板上有沙子、多日地板清潔不到位以及能看到頭髮等情況，我們已經第一時間與清潔團隊進行了嚴肅的溝通，對相應負責人員進行了批評教育，並重新強調了清潔標準和流程，後續我們會加強對房間清潔工作的監督檢查力度，確保每一個房間的地面都能被徹底清掃，不再出現類似的情況。對於毛巾更換不及時以及未用乾淨杯子替換用過瓷杯的問題，同樣反映出我們在清潔流程把控上存在嚴重漏洞，我們已經對清潔人員進行了針對性的培訓，明確要求必須嚴格按照規範流程進行物品更換和清理，避免給客人帶來不便。另外，浴室缺少掛毛巾的地方確實是我們考慮不周，我們已經安排人員改正，提升您後續入住的舒適度。非常欣慰您對我們酒店的傢俱和床上用品表示認可，我們會繼續保持這方面的優勢。同時，我們深知清潔工作對於客人入住體驗的重要性，一定會盡快做出切實有效的整改，希望未來您還能給我們機會，再次選擇我們酒店，讓您看到我們的改變與進步。再次感謝您的反饋，祝您生活愉快！
Guest User
Exquisite Double Bed Room With Humidifier
Stayed in May 2024
Solo travelers
14 review
4.0/5
Very Good
Posted on May 23, 2024
Good location, mostly clean, had issues with the wifi.
Response from Property: Dear guest, Thank you very much for choosing to stay at our hotel and taking the precious time to leave us such detailed feedback. We are delighted to know that you have given a high score of 5 for our hotel environment, which is a great recognition of our efforts in creating a comfortable atmosphere. Meanwhile, we are deeply gratified by your affirmation of our hygiene conditions and service quality. We have always been committed to providing every guest with a clean and tidy environment as well as considerate and meticulous service, and your recognition motivates us to continue maintaining and improving. Regarding the issues you mentioned about the facilities, we sincerely apologize. We have already listed this as a top priority for improvement, and the hotel is actively planning to upgrade and improve the facilities. We will immediately conduct a comprehensive inspection and maintenance of the existing facilities, and deal with the problems found in a timely manner to ensure that they can be used normally and meet the expectations of our guests. You mentioned that although the hotel has a great location and is clean, there are still some problems. We attach great importance to your feedback. The hotel has already conducted another training session for the cleaning team, strengthening the hygiene standards and operating procedures to ensure that every corner can meet high standards of cleanliness. Thank you again for your support and feedback! Wish you a pleasant life!
Guest User
Cozy 2-bed Room
Stayed in Oct 2023
Couples
30 review
4.7/5
Amazing
Posted on Oct 15, 2023
Very good hotel, very nice room but they should clean the corner better. We mixe up the reservation date but they were able to let us stay. Very nice painting at the entrance. Thank you
Response from Property: 沒能得到您的滿分好評，我們感到非常歉意，您的5分好評是我們最大的目標，我們一定會努力進步，爭取完美！歡飲您再來敦煌
Dangsilaichu
Cozy 2-bed Room
Stayed in Jan 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Jan 25, 2024
The hotel is in a great location and very convenient for travel. The bath water is very good 👍 We are very satisfied
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! The hotel has upgraded the entire hot water system and elevators. The linens have been replaced. Just to give the customers who recognize and pamper us a comfortable feeling. We will continue to work hard and look forward to your visit again!
Guest User
Cozy 2-bed Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
Facilities: Although the majong is small, it has all the necessary facilities
Original TextTranslated by Google
Response from Property: Thank you for your recognition! I wish you good luck, success in everything, harmony and happiness!
Anonymous User
Cozy 2-bed Room
Stayed in Dec 2023
Couples
5 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Stayed in Dunhuang for four nights. It was a great experience and great value for money! The airport pick-up service was also great. I met a very good driver. Thank you! I have been to many scenic spots, and Dunhuang is now the first in my mind! I feel at home and I don't want to leave! Highly recommended!
Original TextTranslated by Google
Response from Property: Thank you for your praise! We are really happy that you have recognized our efforts! I wish you good luck in all seasons, good luck in the Year of the Dragon, and happiness and well-being for your family! Welcome to Dunhuang again! We will pick you up as always!
Anonymous User
Exquisite Twin Room With Humidifier
Stayed in Dec 2023
Business travelers
161 review
5.0/5
Outstanding
Posted on Jan 3, 2024
This is the last day of my business trip in Dunhuang. I stayed at Guangyuan Hotel again. The stay experience was good and the bed was comfortable. Next time I come to Dunhuang, I will still choose this hotel.
Original TextTranslated by Google
Response from Property: ❤免費早餐❤服務周到❤尊貴的賓客，衷心感激您的全面讚譽！優質的服務、宜人的環境、完備的設施，是我們不懈追求的目標。能為您的出行增添一抹亮色，那便是我們最大的成就。熱切期待與您重逢，繼續為您締造難忘的酒店記憶，祝您生活順遂，萬事勝意！
Guest User
Cozy 2-bed Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 11, 2023
The plane arrived at Dunhuang Airport at 12 o'clock at night. The hotel had arranged a car to wait at the airport in advance. Thank you for the hard work of the driver! The beautiful lady at the front desk of the hotel was very enthusiastic when I arrived. She said that the air conditioner in my room had been turned on for me. She also arranged for breakfast to be delivered to my room on time at 8 o'clock. Thank you to the beautiful lady at the front desk and the morning delivery waiter. Thank you! Your service is customer-oriented and makes people feel at home. The room is also very clean. I give it a five-star praise!
Original TextTranslated by Google
Response from Property: ❤免費早餐❤服務周到❤尊貴的賓客，衷心感激您的全面讚譽！優質的服務、宜人的環境、完備的設施，是我們不懈追求的目標。能為您的出行增添一抹亮色，那便是我們最大的成就。熱切期待與您重逢，繼續為您締造難忘的酒店記憶，祝您生活順遂，萬事勝意！
Guest User
Cozy 2-bed Room
Stayed in Nov 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 26, 2023
The hotel staff contacted the Dunhuang train station in advance, picked us up on time, and introduced the tourist attractions of Dunhuang along the way. The room is well-equipped, clean and tidy, the transportation is convenient, the shopping is convenient, the front desk reception is enthusiastic, and the efforts are not to impress anyone, nor to show off to anyone, but to give oneself the right to choose at any time. It is worth recommending, the first choice for the next business trip, great! Great! Great!
Original TextTranslated by Google
Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！
Guest User
Cozy 2-bed Room
Stayed in Nov 2023
Family
24 review
5.0/5
Outstanding
Posted on Nov 25, 2023
The price/performance ratio is high, the location is good, breakfast is delivered directly to the room, Dunhuang is really worth a visit, I will choose this place next time I go to Dunhuang, it is also very convenient to wash clothes, and it is very convenient to hang clothes in the room, recommended
Original TextTranslated by Google
Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！
Anonymous User
Exquisite Triple Room With Humidifier
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 14, 2023
Very clean! The service attitude of the hotel staff is super good! ! ! The price was very reasonable when I came, and I was given a small gift when I left! It makes people feel very warm
Original TextTranslated by Google
Response from Property: ❤免費早餐❤服務周到❤尊貴的賓客，衷心感激您的全面讚譽！優質的服務、宜人的環境、完備的設施，是我們不懈追求的目標。能為您的出行增添一抹亮色，那便是我們最大的成就。熱切期待與您重逢，繼續為您締造難忘的酒店記憶，祝您生活順遂，萬事勝意！
xrzhao1
Exquisite Double Bed Room With Humidifier
Stayed in Nov 2023
Couples
4 review
4.5/5
Great
Posted on Nov 14, 2023
I booked a boutique room online for two days and upgraded to a deluxe room with breakfast. Manager Yan at the front desk carefully arranged a Chinese and Western breakfast to make us foreign guests feel the warmth of home. I purchased tickets for the Dunhuang Again show in the evening and also received pick-up and drop-off services. It was cost-effective and all my requests were answered. The bed was very comfortable and the bath water was big and hot. So I stayed for two more days. The housekeeping department went overboard on the day when cleaning was neglected, and was very considerate in sending water and needlework. There is bus No. 3 right outside the hotel, and it is very convenient to go to Mingsha Mountain. Within walking distance to Dunhuang Night Market. I will choose this hotel again in the future.
Original TextTranslated by Google
Response from Property: ❤免費早餐❤服務熱情❤親愛的貴賓，感謝您的好評。我們會不斷優化員工服務技能，為您提供更專業的服務。
Guest User
Cozy 2-bed Room
Stayed in Nov 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 15, 2023
The hotel is really good, a three-star ⭐⭐⭐ hotel with five-star ⭐⭐⭐⭐⭐ service. The manager personally picked us up at the station, and the warm service was beyond imagination. The breakfast dishes were washed very clean, and this detail was very attentive. It is worth staying for a family trip. Facilities: Good Hygiene: OK Environment: OK Service: OK
Original TextTranslated by Google
Response from Property: ♥洗衣服務♥接機接站♥非常感謝您給予我們酒店如此高的評價和讚譽！您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供最優質的服務、最舒適的環境和最貼心的關懷。看到您對我們的服務、設施、衞生和位置等方面都感到滿意，我們感到無比欣慰。我們會繼續保持並不斷努力提升，期待在未來的日子裏能為您帶來更多更美好的體驗！再次感謝您的支持與信任，祝您生活愉快，一切順心！