OYO the Townhouse

Very impressed by the front of house staff who were extremely friendly and welcoming. The hotel looked as though it was once very elegant and worthy of 5 stars but now needs some TLC as it is looking a little tired and in need of some of the expected finishing touches - for example fluffy towels and a selection of teas and coffee. A hairdryer in the room would have also been appreciated. It will be nice to see the renovations that the new owners has planned and we would return if these are completed to bring the hotel up to a good standard.

My room had a leak, but I was very understanding about it, despite the dehumidifier running. However, things took a turn for the worse. The receptionist was nice, but it turns out she forgot to give me details of how to enter the building after I went out to get dinner in town. When I arrived back at 10.55pm, nobody answered the out-of-hours number posted on the front door. I rang it for half an hour! I was locked out overnight, my belongings were in there and I was prevented from accessing them and sleeping there, which is not what I needed after a 6-hour journey and another the following day. I had to look elsewhere for accommodation. However, the nearest was fully booked, but I struck lucky with The City Arms at 11.40pm who were very sympathetic. An apology and a refund were offered by the receptionist in the morning with the assurance that the owner, Aristos Aristodemou, would be in touch within a few hours. He never contacted me. I rang repeatedly, and when I finally got hold of him, he refused to refund me, making a distressing situation even worse! Disgraceful treatment and dire customer service. OYO has been useless too. I will be taking this further.

Great boutique hotel with quirky comfortable rooms in a fabulous quiet location but close to attractions and amenities. Great breakfasts!! Brilliant staff , Amy & June are superstars , very friendly and super helpful , made it a fantastic stay

Outstanding room, with everything you need to relax, short walk to city centre this hotel & room give you everything!

Recently stayed in Durham for work and stumbled across The Townhouse and am I so glad I did! Spectacular place, I stayed in The Jardin which was a very comfortable and stylish room (with a hot tub), after commenting about the room while enjoying a delicious breakfast I was told about some of the others and was lucky enough to be shown another room which had a massive round freestanding bath with a huge TV! Would 100% stay again, June was lovely on reception, made me feel instantly welcome and her enthusiasm was infectious.

Very pleasant overnight stay, with very helpful staff. The decor is quirky and extravagant, if slightly tired now. Very comfy beds, rooms with lots of character. Good breakfast. Was a bit of a shame there was no red or white wine in the bar, but we had a brandy & ginger nightcap instead, so not all bad. Would much rather use unique independent hotel like this rather than big, faceless chain