Cheval the Edinburgh Grand

Cheval the Edinburgh Grand Reviews

Cheval the Edinburgh Grand

42 St Andrew Square, Edinburgh, EH2 2AD, United KingdomView Hotel Details
Cheval the Edinburgh Grand
Cheval the Edinburgh GrandCheval the Edinburgh GrandCheval the Edinburgh Grand
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Cheval the Edinburgh Grand Guest Reviews

4.6/5
Great
111 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(111)
Positive reviews(108)
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Great service(28)
Convenient location(20)
Easy to get around(13)
Large rooms(11)
Many amenities(10)
Close to train station(10)
Classy environment(8)
Delicious breakfast(8)
Negative reviews(3)
YJChen
Luxury One Bedroom Apartment
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Very convenient location and great for family trip to cook and rest during the journey.
Response from Property: Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them. It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future. Kind regards and best wishes, Sam Douglas, Operations Manager
PHYO PHYO WAI YANG YING
Deluxe One Bedroom Apartment with Bed Alcove
Stayed in Apr 2024
Family
17 review
5.0/5
Outstanding
Posted on Apr 19, 2024
We LOVE Cheval & enjoyed our stay with Cheval in London Quey and as well as in Edinburgh. We booked this Deluxe one bedroom apartment with clove meaning 1 King bed & 1 double bed. The service is spotless. The bedroom, bed, pillow, blanket super comfortable and lavish and feel like home. The amenities shower gel, conditioner shampoo etc are very top quality. They serve breakfast at this Cheval , the breakfast take a little long but delicious . The location is awesome , very centralised walking distance to Edinburgh Castle and malls and restaurants everywhere.
Response from Property: Hallo , Thank you SO much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor
Guest User
Luxury One Bedroom Apartment
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 10, 2024
I never stayed in an apartment style hotels. This hotel have changed my mind. We were 3 . The space was enough for 4 or even 5. Very clean. They thought of everything , even the bottle of milk in the fridge 😊, Staff were very pleasant and friendly. Location was amazing 👍🏼.I’m coming back to Edinburgh and this hotel is the place to be. Thank you for everything
Response from Property: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. I am sorry to read that you did not enjoy your visit with us. We do have a few categories available and the option for a different room can always be offered if availability provides. Our hotel does have a lot to offer and I do hope that we can welcome you back to provide the experience that you deserve! Warmest Regards, Christine Mullen Reception Supervisor
Guest User
Luxury One Bedroom Apartment
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
Apartment was very spacious and clean. Our bed was okay although the pillows could be better. We had a great time preparing our dinners here because many cooking tools are provided. There are two washing tablets for our three-night stay so we did have to get our own at a Sainsbury’s nearby since we did have more clothes to wash. The washer worked fine but the dryer somehow didn’t. We tried to use it three times but the clothes were still wet in the end. We had to hang dry our clothes in the closet after spinning them at a higher RPM, which was fine because they got all dry by the next morning. There’s also an app for the hotel that you can download where you can request services from the front desk, which I thought was a nice touch. Staff was generally friendly and the location of the apartment was close to several restaurants and a grocery store, and it’s not too far from the train station. I’d definitely consider staying here if I ever visit Edinburgh again.
Response from Property: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor
Raymond1996
Luxury Open Plan Studio
Stayed in Apr 2024
Family
13 review
1.0/5
Posted on Apr 9, 2024
This was my second visit to this gorgeous hotel. My fiancée and I had originally planned to stay for 2 nights, but when we woke up on the third morning, we decided to stay an extra night - because of the hotel's exceptional service. We never knew at the time that this decision would be our nightmare. We were exhausted from our day in the city and were trying to sleep. But to everyone's surprise, the fire alarm rang 2 hours after we had fallen asleep. We woke up from our dream, my wife didn't have time to change her shoes and was rushed to the road across the road from the hotel wearing only her hotel slippers and watched as two fire trucks pulled up in front of the hotel and the firemen entered the hotel. It was raining heavily and my wife was soaking wet from the calf down as the two of them watched the flashing lights of the ambulance trucks in front of the hotel gates. I took the coat I was wearing off over her head, but it still didn't stave off the high fever she had back at the hotel, thinking to myself that the hotel would surely give us a fair compensation. After the fire was over, the sound of the alarm was all in our heads which deprived our sleepiness. We complained to the hotel about it, the employee Ayoola, at the front desk wearing an orange warning vest. “That it was a false/fault alarm, there were no injuries or deaths, so there was nothing we could do other than delaying the fire for an hour until 12am”, He said. After nearly five more minutes of interaction with him, the scenario under his breath was changed to a delay to 1pm. And we were told to contact his supervisor if we had any doubts. So I gave him my mobile phone number.At 10.42am the supervisor Christine called and spoke to us in a negotiating tone, even apologising with a "what can you do about it" attitude. After some negotiation, she finally agreed to extend until 3pm, just because the housekeeping team will be off clocks at 3pm. We felt no respect throughout the whole incident - I don't know if it's because we booked the lowest level of “luxury open plan studio” in Cheval the Edinburgh Grand. Maybe if we have the financial means to afford a higher class suite, the hotel will show us a bit more respect. That's all for now, I'm going to make my wife a cup of hot ginger lemon tea and I just hope the love of my life makes a speedy and healthy recovery.
Response from Property: Dear Raymond, Thank you for your review of your most recent stay at Cheval The Edinburgh Grand and I am so sorry to read that even after our attempts to make your stay a good one, you still did not like it. We were so happy that we were able to accommodate your early check in on your return to our hotel and to learn that you have enjoyed your breakfast at The Register Club. As I explained when we spoke on the phone, our guests and teams’ safety is our priority. Our policies and procedures are put in place and trained thoroughly for all our team members to ensure that in the event of an emergency, everyone, especially our guests, is safe, out of harm’s way and well taken care of. On our phone call, I explained that the cause of the evacuation alarm was that a member of staff had pulled the Manual Call Point. When this happens, the buildings evacuation alarms will go off and the fire brigade will be notified and respond automatically. In this case, the procedure that we have in place requires everyone to evacuate the building immediately until the fire brigade can confirm that there is no threat to life (this is not just limited to a fire) reset the alarms, and inform that it is indeed safe to enter the building again. I completely agree that a 06:00 alarm is very intrusive, and I understand your frustration. The experience is not at all what we hope that any of our guests will have to face in any hotel. However, failure to adhere to these policies and procedures could lead to serious consequences including and not limited to another person/s life, especially if there was a confirmed fire or threat. As previously offered, I am very happy to go through and explain all our procedures in detail to you. During our conversation, I informed that our housekeeping team’s working hours are from 09:00 to 15:00. As explained, the reason why Ayoola has granted a 12:00 check out, was that there were guests arriving to your apartment and will allow housekeeping enough time to clean and prepare the room for them. Ayoola acted well within the perimeter of what we expect of him and his role. Ayoola was apprehensive about the 13:00 check out as it is putting the team under immense pressure to ensure that everything in the apartment is according to standard with very little time to prepare and potentially will result in our guests not being able to check into their apartment upon check in time at 15:00 especially when we have limited rooms available to accommodate certain requests. Normally, a 13:00 upward check out fee will be equal to another night’s accommodation. Extending your checkout to 15:00 at no charge for your comfort is very generous and not a decision that was taken lightly. I have no doubt that your fiancé/wife is well on the mend, especially since she has you taking care of her and I do wish her a speedy recovery. I wish you a lovely rest of your day and if you have any other questions or suggestions, where we could possibly improve, please do reach out to me on as we are well aware that there is always room for improvement. Warmest Regards, Christine Mullen - Reception Supervisor
Hebe_
Luxury Open Plan Studio
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The best hotels I ever visited. Located in the centre of the city centre near a famous Indian restaurant, and close to Mc and KFC as well ＞~＜ it’s super convenient to go everywhere. Must be my choice for next time travelling in Edinburgh!!!
Response from Property: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor
Yb
Luxury One Bedroom Apartment
Stayed in May 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 26, 2023
good location , staff are very friendly , room is very nice , we enjoy our stay and explore Edinburgh very much
Response from Property: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Robbie Hughes. Reception Supervisor.
Marcia A. Feldman
Luxury Open Plan Studio
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 23, 2024
Beautiful hotel, attentive staff. A++++
Response from Property: Hallo , Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to hopefully welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor
Lesils
Luxury Open Plan Studio
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Great location, lovely self contained room
Response from Property: Hallo, Thank you so much for your completing the survey on your most recent stay at Cheval The Edinburgh Grand. We are most thankful that you enjoyed your visit with us. Have a lovely rest of your day and we are looking forward to welcoming you back to our hotel soon! Warmest Regards, Christine Mullen Reception Supervisor
Guest User
Luxury Open Plan Studio
Stayed in May 2023
Couples
14 review
5.0/5
Outstanding
Posted on Jun 28, 2023
The location is great and the service is friendly. I would recommend this hotel to my friends.
Response from Property: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Robbie Hughes. Reception Supervisor.
Guest User
Luxury One Bedroom Apartment
Stayed in Apr 2023
Family
11 review
4.5/5
Great
Posted on Apr 10, 2023
Excellent location, close to most of the attractions. Room very comfortable with lots of kitchen ware can use handy. Only minor issue is the mattress kind of worn out and should be replaced.
Response from Property: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Robbie Hughes. Reception Supervisor.
Malorvil
Luxury One Bedroom Apartment
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 1, 2023
My Gosh!!! Amazing. Loved it.
Response from Property: Hello. Many thanks for taking the time to share your feedback and review following your recent stay with us here at Cheval The Edinburgh Grand. We very much look forward to welcoming you back at some point in the future. Kind regards and best wishes, Christine Mullen, Reception Supervisor
Guest User
Luxury Open Plan Studio
Stayed in Nov 2022
Solo travelers
14 review
4.7/5
Amazing
Posted on Nov 5, 2022
Beautiful hotel probably in the best location in Edinburgh. Very close to all of the key sites and nice restaurants and bars. The rooms are very spacious and elegantly decorated. Hotel would also be a very good option for long stay since the room has kitchen and washing machine included. Hotel’s building used to be a former office of Royal Bank of Scotland. Hotel staff have been very helpful and friendly.
Response from Property: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Gavin J MacLennan General Manager
K
Luxury Open Plan Studio
Stayed in Aug 2022
Couples
55 review
5.0/5
Outstanding
Posted on Aug 18, 2022
The staffs gave me this relaxing vibe as soon as I walked into the hotel. They were attentive and helpful. The location is very convenient for most of the attractions in the city.
Response from Property: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are delighted to see that you enjoyed your stay with us and I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Gavin J MacLennan General Manager
Matt
Luxury One Bedroom Apartment
Stayed in May 2022
Couples
1 review
4.2/5
Very Good
Posted on May 30, 2022
We stayed in a room at the entrance to a corridor, by the lifts; found it was too noisy with people entering and exiting through the main fire doors on the floor. The main bed was stated as a queen bed but seemed tiny for two normal sized adults. Room was clean and well presented + ideal location, but we left feeling a bit underwhelmed.
Response from Property: Hello, Thank you so much for sharing your review and feedback following your recent stay with us here at Cheval The Edinburgh Grand, we really appreciate it. We are happy to see that, overall, you enjoyed your stay with us. We are sorry a few issues took away from your overall enjoyment. I really hope we'll have the pleasure of welcoming you back in the very near future. Kind regards and best wishes, Gavin J MacLennan General Manager