Facilities: very new
Hygienic: clean and tidy, good pool slide
Environment: Service facilities are very good. It is very convenient to walk to the supermarket restaurant. It is estimated that there is a small lake to go for a walk at night.
Service: Service staff enthusiasm
This was our second stay at this hotel. Last year's experience was good, so we returned, but this time, the experience wasn't as good.
The negative service review stems from the fact that on our departure morning, the cleaning staff knocked on our door at 8:45 a.m. to ask what time we'd check out. I've stayed in many hotels, but this was the first time I'd encountered such a situation. It was very strange. We were supposed to leave before 11 a.m., so we were fine. This was incredibly unprofessional. I couldn't believe this was a Hilton Double Tree! Did the hotel really want us to leave early? Were they interrupting guests to avoid delaying cleaning? I can't understand if this is something the hotel trains its staff to do, or if it's just their own behavior. The cleaning staff knocked on our door with a piece of paper and a pen to fill in the check-out time.
The room amenities were also less than satisfactory. There was no microwave or electric kettle, the bedside phone didn't work, and the hair dryer was broken (I later had it replaced by housekeeping).
Positives: Clean, comfortable bed, great view from the west-facing window, mostly friendly staff, breakfast wasn't free but had a good variety, and the location was good, about a 10-minute drive from the West Mall.
We had a late checkin -2 a.m. All went well. Room was clean. Bed was comfortable, as were the pillows. Good variety of bread options for breakfast, and pastries.
I reserved what they call ”deluxe” room, with king size bed and hot tub.. but the hot tub was so disappointed! Really old, not in good shape with some rust I believe.. when I turned, the noise is so loud! And the ceiling on top, has a big crack, not looking good
The hotel is ideally located to locations for downtown Edmonton and West Edmonton. The breakfast choice is very good for this standard of hotel. The rooms are spacious and general facilities are good such as gym and pool. There is no bar or food lounge but there are lots of restaurants nearby. What lets it down is that it is quite dated and looking a little wornout/tired. To some degree it is starting to look more Motel than Hotel and impressions are really important. In my view the rooms are in need of a modern renovation. Despite that I would stay again. I dont think it deserves the rating that it has on Trip.com and would put it at 7.5/10.
Excellent location next to the airport and shopping mall outlet you even have Costco right in front of the hotel the service was excellent. I’ll be booking this hotel again in the near future. 
Modern Comforts: Welcome to our beautiful, newly built home in the peaceful Kinglet Gardens community of Edmonton. Designed for comfort and convenience, this bright, modern space is perfect for families, professionals, or travelers seeking a relaxing stay with all the comforts of home. Enjoy 3 spacious bedrooms, 2.5 modern bathrooms, high-speed fibre internet, Smart TVs in every bedroom, and a fully equipped kitchen.
Whether you're visiting Edmonton for work, family, or a weekend getaway, our home offers a clean, comfortable, and welcoming place to relax.
Convenient Facilities: Spacious bedrooms with comfortable beds, fresh linens, Smart TVs, and ample storage. Clean, modern bathrooms stocked with essentials. Cozy living area with streaming and fast internet—ideal for relaxing or working. Fully equipped kitchen plus in-home laundry for your convenience.
Prime Location: Our home is located in the quiet and beautiful Kinglet Gardens community, a newly developed neighbourhood in west Edmonton known for its peaceful surroundings and easy access to nature. Nearby highlights include:
• 7 min from Big Lake Natural Area – scenic walking trails and birdwatching
• 10 min from Lois Hole Provincial Park – beautiful wetlands and wildlife
• 12 min to West Edmonton Mall – one of the largest malls in North America
• 6 min from Glendale Golf & Country Club & Dragons Head Par 3 Golf Club
• Easy access to Anthony Henday Drive for convenient travel around the city
• Short drive to grocery stores, restaurants, and everyday essentials
Local Attractions
Located 6.8 mi from West Edmonton Mall and 20 mi from Edmonton International Airport, the property is close to Casino Yellowhead (5.6 mi) and Telus World of Science (6.8 mi). Other attractions include Fort Edmonton Park and Whyte Avenue, each 12 mi away.
Rental license number: 655654450-001
The hotel is very cost-effective, the rooms are quite good, clean and tidy, and the staff service is professional. Equipped with an ice machine, this is absolutely perfect for those who like cold drinks! A little regret that there is no buffet breakfast, you need to order your own order. In the corner of an overpass, the surrounding area is a bit messy due to road construction, but there is a large parking lot in front to make a buffer. Overall, it is okay. It is estimated that the construction should be changed after a few months. Because of pet-friendly, this is the second stay. Traveling, you have to drive better, after all, not in Downtown, there are no bustling commercial street attractions around. But there are also fast food such as burgers across the overpass. If you want to live comfortably, check in at other places to eat and drink, then this is enough! In short, it is recommended and worth the money!
The accomodations were great. The staff, accomodating and professionl. However, when I typed my query into my computer asking for accomodations CLOSE to the event I was attending .... well....THAT was not the case. A solid 20 minute drive in a large city with which I am unfamiliar was not fun. In future I will change my search strategy.
Host lives above with family. This is a modern clean space for family or couples. Cook some good food and enjoy Netflix on the 75’’ TV. Have a warm bath or shower to freshen up.There is a stair master if that’s what you love. Bring the whole family to this great place with lots of room for fun. We are located in north west Edmonton. 10 minute walk to Walmart, McDonald’s, and many more. 5 mins from Anthony Henday, 38 min drive YEG airport, 22 mins to U of A school. One queen bed and one double bed. Walking trail behind the house. This is a 2 bedroom large basement suite, separate keyless entrance, enjoy a Netflix and a relaxing night on the 75’’ smart TV. Host family resides upstairs, some noise. Camera outside of property note there is stairs going down into property if you are not able to do stairs this may be difficult for you.About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 3-17.About customRules:No parties. Quiet time 10pm-7am no smoking or drug. exercise equipment is used at own risk no pets.About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Outstanding
20 reviews
9.8/10
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