Best Hotels in El Paso, United States

The surrounding area is very quiet, the room is spacious and bright, the front desk service is good 👍 breakfast is very good.

I prepaid and booked the hotel for 2 nights. I did not check-in the 1st night of my reservation. When I tried to check-in the 2nd day of my reservation, I was told that my booking had been canceled even though I had already paid for 2 nights. The hotel assistant manager asked to see the card i used for the reservation and charged me another $74 for the room I had already paid for. I am.now waiting for a refund from trip.com since my booking was honored.

The two steakhouses at the door are very nice👍

We have stayed here several times and always liked it. The location is great and the rooms are comfortable. The value is good and there are many restaurants nearby. There is a lot of deferred maintenance in the hotel. Public areas and rooms. We stay at HGIs so we can eat in. The restaurant only had Pino Grigio for a white wine choice. We drink Chardonnay. The server had no idea what we were talking about, so we left and went to a nearby restaurant.

Breakfast was good with lots of healthy options like fruit and oat milk

Stayed her one night as it has great proximity to Carlsbad Caverns National Park. The room was a standard Fairfield configuration and was clean. We noticed there was no soap provided in the room. When we called down to the front desk, they said they were out of supplies and they suggested that if we had brought our own personal shampoo, to use that as an alternative. Things did not get better when we went to breakfast. They were out of milk and creamer for coffee. Had not hot breakfast options and just a few packaged muffins, hard boiled eggs but no fruit (not even bananas or apples). The told me at checkin, since their occupancy was low, they would put us on the ”quiet side”. We locked out and could see train tracks. So we though maybe the highway noise was louder than the train. It was definitely not quiet as trains consistently passed by through the night. I inquired to General Manager Kelsey Swanson, but was told that ”supply chain issues” were to blame, and that their hands were tied. We checked-out and headed for Carlsbad Caverns. As a Gold Elite member, there was no recognition during the stay and essentially we were told to ”get over it” and due without soap inthe bathroom or any passable breakfast for the rate.

The location is very good. It is in the center of the city. Nearby are the core values of the city-the Fine Arts Museum, the History Museum, the Cathedral, the Theater Square, and the Stadium. They are all a few hundred meters away. There are also trams for a ride. Social idlers are the main ones. The three mature steaks in the restaurant are great. The parking fee is not expensive. It would be a pity not to go to the Museum of Fine Arts.

The room had mold,holes in the wall smelled like smoke. The worker Jocelyn refused to do a refund. They messed up the names on the reservation after confirming,they gave a huge run around rather than fix the issue. I am still pending my refund but you better off staying in a ditch than this placeUpdate:manager is dodging calls and still has not issued a refund, but will continue to follow up until issued already reached out to corporate but will do it again.

Visiting 915 for Christmas with the family and we stayed here for a couple of days. The first issue, as you arrive is the way to get in to the parking lot. The way to the main entrance is a dark back road. When you park be aware that it's limited and if you have a SUV you will get hit by the car parking next to you. Our room was in 3rd floor and the room was attractive with refrigerator and 2 beds, no microwave. The second issue was seen with the shower which had a strong water stream yet the shower had half a glass only and water spilled to the getting ready area by the sink. Third, the hotel had breakfast for purchase and not as a buffet like other hotels. One night my wife and I stayed to see a football game. Issue four, the front desk clerk didn't allow us to see the game in the large area with big TV. We had to sit at the bar and view the game on a small TV as he vacuumed the area. THAT was NOT a good call and bad customer service by the clerk.. The ladies cleaning the room were friendly and most front desk clerks followed their lead. We have stayed at many Marriott and this one was weak for the reasons mentioned. I would look to stay at another hotel in El Paso.

The hotel is slowly being renovated so we had a really fresh room; very clean and smart. The breakfast was great with a range of items, including some healthy options (oatmeal, fresh-ish bagels). The lobby is clean and spacious. The location is great: walkable to downtown bars and to the border crossing. The first room overlooked the expressway which is incredibly noisy, so we asked for a replacement and got a lovely room overlooking the city.