Guest User
December 9, 2024
We’re just back from a weekend stay in a chalet cabin. What we LOVED: -View from cabin was beautiful!! -Bedrooms were clean, good size -Cabin was warm, heating was great -Large enough to accommodate all our family -Time spent together -Fireplace ( bring fire starters, logs etc), dishwasher, cooking facilities -The ferry across- takes minutes, but makes it feel like you’re ’going somewhere secluded’ - Check-in was quick, man on reception was pleasant. -Dogs are permitted on island ( although not in our cabin, even though there were claw marks on bathroom door?!) What could have been better: -The one shower in cabin was stuck on extreme hot, making it unusable. (There was a bath available!) -Cabins would benefit from a small outdoor light so we could see which was ours when we arrived at 4pm in December. -Cabin windows and doors leaked in bad weather. -Would have been nice to get a courtesy call during v bad storm ( would have shown exceptional customer service!) -There’s no phone or any local information in cabin. We needed to ring the hotels main phone number to ask for more bowls, toilet rolls and towels. -Only one fire log provided, although we were there for 3 days. (More can be purchased at £3.50 per log) -Swimming pool area was dirty and cold. No staff member present at reception area when we attended. -Steam room, sauna and outdoor jacuzzi are no longer available. (We did not have any treatments) -Small and unkempt changing room ( one room for men/women), cobwebs, used towels and robes everywhere and dirt on floors. -Tv in cabin didn’t work, ariel cable was broken and shoved into TV, possible fire hazard? Discovered this on our last day. -No wifi in cabin -We were expecting more of a Christmas atmosphere- cabin would have benefitted from a touch of ’sparkle’- Perhaps even a Christmas tree to really give it an extra special feel. -Restaurant was expensive. Food and drinks, average. -We were there for a big birthday, had emailed and rang ahead regarding this, but there was no mention of this upon check-in/ at restaurant (although we did receive a plate with a chocolate ‘happy birthday’ written on it). I suppose I’m saying customer service could have been improved. -Customers are spending a lot of money to stay and eat here, we want to feel that our stay is ‘special’ Would I stay again? While I LOVED being able to spend quality time with my family at Lusty Beg, it was comfortable and the views are stunning, I think I would opt for a private Airbnb house with a hot tub for our next family getaway to get a more ‘special’ feel. That being said, most of which I’ve mentioned above could be easily achieved should staff wish, so there’s hope yet.