Ewloe Hotels with Airport pickup service

My husband and I spent 2 nights in this lovely relaxing but friendly hotel. The room was big.. clean..nicely decorated and very comfortable. The food was excellent and plenty of it on offer. We wouldn't hesitate to recommend The Village Hotel to family and friends or to return to stay in the future.

We arrived to no power , the no frills hotels is tucked away behind the Starbucks , free for parking ! Which is a plus was also very limited and the quality of junction in and out was slightly dangerous . The hotel though without power upon our arrival was not terrible from the start . The staff were very helpful and tried their best with limited resources and that couldn’t be said about customer service team of Travelodge ! . The large rooms are no frills but do just the job . Not particularly comfortable but it will do for a budget friendly trip to Liverpool, the Wirral or Cheshire oaks outlet all being close . Don’t expect much and it’ll do just fine ! Good location and helpful staff . The hotel is rundown and neee a a good refresh ASAP . Great for Starbucks lovers as the one previously mentioned is seconds away

Nicky was exceptional. She made everything so easy, it felt like I was a friend rather than just a customer. She was so friendly and welcoming. I would definitely recommend this hotel to anyone. I will definitely be returning.

Booking was somewhat painful as I tried to book online and it wouldn't confirm. Emailed hotel and never received a reply so rebooked. Location is adjaent to race course and just 5 minutes walk to everything Chester has to offer. Good parking facilities. Check in was very easy after 2pm. We had a room on 3rd floor which was very clean and warm. There was traffic noise from outside but that is to be expected. Tea/coffee making facilities in room. No iron but we had our own with us. Good breakfast in morning with something for everyone. We have stayed in other Holiday Inn in Chester and this is by far the best in terms of location, cleanliness and favric of the building

Having been fortunate enough to have enjoyed a few previous visits to the Grosvenor for afternoon tea, there was one stand out difference this time...and that was the exceptional service and attention provided by Kimberly and her team. Whilst the afternoon tea was its usual high standard, Kimberly's attention to detail and personal interaction was outstanding and we were made to feel so special its made our day and weekend! Thank you to all the team and we'll see you soon.

Just returned from a two day stay at the hotel with work. This hotel is centrally located next to the railway station. A typical hotel that caters for coach tours and corporate types. My room was on the ground floor of the main building. First of all the room was average and basic. Not serviced over two days either? Rubber bath mat was mouldy and dirty on the bottom. Window would not open either. The main issue was the strong smell of cannabis in the corridor that was a constant throughout my stay. In addition the room next door had a noisy room party as it was full of some Eastern European workers. Went quiet after midnight however. Would not recommend this hotel unless your on a budget. Premier inns are far superior in my opinion. Food and drink : Beer in the bar “real ale” was rank ! Food was ok but service was slow two hours for a two course meal to be gotten through. Breakfast was good though. Staff were polite throughout. Car parking is expensive £15 per night and not very secure.

When we arrived at the Grosvenor palm court for our Sunday carvery they had messed up our timings on our booking so our table wasn’t ready for us. We had booked for 7pm however they had us down for 7:30pm and the women who greeted us(I think she was the manager) made us feel as though it was our fault, so we showed our email saying it was 7pm when she then eventually apologised. She said to sit on the sofas nearby whilst they tried to sort something out, and she said they would come and take a drinks order, however no one came to take our order and we were sat waiting. Eventually they found a table for us near the carvery which was fine, but a bit out of the atmosphere. When seated, no one came over to us to take a drinks order for a long time or to order any food. When our drinks order was taken and finally arrived, the waiter spilt a whole pint of beer over one of our guests, soaking the chair and his shirt. The waiter was very apologetic and thanked us for making a joke of the situation and promised to take the drinks off the bill. We then had to ask what to do about the roast, and whether to go and help ourselves etc. or to wait for a plate to come to us as no one explained this to us. The food was nice, perhaps the veg a bit cold but overall it was a lovely meal. During this time the service was shocking, no one asked us for anymore drinks, no one asked if we were happy with the meal, no one asked if we wanted the bill etc. when we went up to pay the bill there were no drinks taken off it. We questioned whether to raise this or not but we did. This was where we were told by our waiter that the manager didn’t “see the situation in the same light” and didn’t think it was worthy of any drinks being removed despite a drink being poured all over one of us. Then, when raised with the manager (we think) she was so rude, she came over saying how would they know to take any money off the bill, despite this being a different comment to previously. And she then said “what do you want removing” and “I don’t know what you want us to do” and “I’m not removing everything because only 1 of ten of you got a drink spilt on them!” This was so embarrassing as people around us listened in, and was extremely rude of a manager especially. Overall what they took off didn’t even cover the service charge which we later noticed they had the cheek to keep on the bill!

I came to visit family in Chester and chose this hotel as it was close to the train station and a nice walk into Chester. I love the modern look of this hotel, the under bed auto light was brilliant for night time bath room trip no need to turn on the lights. The black out curtains do there job really well I almost over slept, the staff were very helpful when i asked them for help. i will stay here again next time i visit the family

The stay was on my way to Manchester airport. The heater in my first room was not working, but they moved me to another room All was OK with the 2nd room, until I went to use the shower. The head was not working, in as much as it was like using a tap. But overall a great place to stay. I would recommend it, despite the 2 minor issues.

We got this on a deal so it was reduced slightly from £246 to £232.70 (two people in separate rooms for three nights), but even the full price would have been great value. Spacious, really comfortable beds, great range of TV channels, great location. Pretty much everything you could ask for. The only minor issue is that my mother's room got too warm at night. But in fairness, a fan was provided and she used this to help cool it down before going to bed.