Barceló Fès Medina Reviews

Response from Property: Hello, dear guest! Thank you for choosing our hotel and leaving your review! We're glad you enjoyed our hotel's convenient location and amenities. Our hotel is adjacent to the train station, providing easy access to various tourist attractions, while we also offer spacious guest rooms and modern facilities, all to ensure you have a comfortable and convenient stay. We look forward to your visit again and wish you a pleasant stay! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear Gustavo Adolfo, First of all, we would like to thank you for choosing our Barceló Fès Medina hotel for your visit to Fez, this is, without a doubt, the best reward for all of us. We are pleased to know that you enjoyed your stay and that the spacious, clean and comfortable rooms, as well as the selection of international TV channels, have met your expectations. The breakfast buffet is one of our strong points and we are glad that you have rated it positively. The friendliness of our staff is something we always try to take great care of, and it is an honor to receive your comments about it. The hotel's convenient location next to the shopping center and facilities such as parking are aspects that our guests usually appreciate, and we are pleased that this was the case. It is a pleasure to be able to offer a service that contributes to such a positive experience. Once again we thank you for your kind opinion of our hotel and we hope to serve you again in the future. Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We regret that you are inconvenienced by the distance between the hotel and the train station. Please understand that the hotel's location is designed to provide guests with a convenient travel option while still enjoying the tranquility of the city. We're delighted that you reviewed our hotel's amenities, such as our gym with exercise bikes, weight training equipment, and dumbbells, as well as our room service, which offers a variety of in-room options and prices. Ultimately, we're glad you were able to enjoy our comfortable accommodations and experience a peaceful night's sleep. Our hotel's location in the historic medina district, surrounded by several World Heritage sites, we hope you will appreciate the unique charm of this city. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guest, thank you for choosing to stay at our hotel! We are sorry to hear that you are unhappy with the location of the hotel. The Barceló Fez Medina hotel is located in the historic part of the ancient city, close to scenic locations and cultural heritage. We understand that each guest's preferences are unique and our goal is to provide a comfortable and convenient stay for all of our guests. We apologize for the inconvenience you experienced during the check-in process. Our hotel always strives to provide fast and efficient service to ensure guests have a relaxing stay. We are sorry that our service did not meet your expectations this time. We will follow up on your feedback to improve our service. I wish you a happy life and all the best! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guest, thank you for your valuable feedback, which will undoubtedly help us improve our guests' stay experience at the hotel. We regret that you encountered room odor during your stay, but we are glad that the front desk was able to change your room in time to ensure you a pleasant stay. The lively and convenient surroundings of the hotel, as well as the excellent room facilities you mentioned, all reflect our service tenet. In terms of room size, Bartholomew Medina Hotel strives to provide guests with a comfortable and practical layout, and we hope that you will enjoy this well-designed comfort. Thank you again for choosing to stay at our hotel, we look forward to welcoming you again and having the opportunity to exceed your expectations in the future. Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guests: Hello! Thank you for choosing our hotel, we are honored to serve you! We're glad you enjoyed your stay with us. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Zineb Bensouda, Guest Experience Manager

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! In the heart of our new city, our hotel offers an outdoor swimming pool, air-conditioned rooms with free Wi-Fi, hammam treatments and fitness suites. We thank you very much for choosing our hotel, and we are very sorry that we were not able to provide you with the most satisfactory service during your stay. The room hygiene, facilities and noise problems you mentioned have been reported to the relevant management service department. We will further strengthen the management of sanitation and cleaning, continue to improve and upgrade maintenance equipment regularly, and provide you with a more comfortable, satisfied and quiet living environment! In the next work, we continue to pay attention to the quality of each service! All the staff of the hotel are eagerly looking forward to your visit again! I wish you a happy life and all the best! Khalil LEBBAR, Guest Experience Manager