Courtyard Hotels in Fort Mill

STAY AWAY!!! - We were traveling to the Charlotte area for my daughter's volleyball tournament and unfortunately I tested for Covid the night before I was unable to make the trip. Because I was not there to check my family into the hotel, the front desk would not let them check. I requested they email me the authorization form and I would sign it and send it back. I have done that multiple times in the past and it has been very helpful when we have been traveling from different cities and arriving on different days. They refused to send me the authorization form and told my wife she must cancel the reservation and rebook a new room to allow my family to check-in. When she tried to do that, the new room rate was over $100 more per night that the rate in which we were booked. She asked if the hotel would honor the existing rate and they declined. Needless to say, she canceled the reservation and decided to stay at a higher-end Marriott property in the area. My family was able to check right in and when she told the staff about our horrendous experience at the Courtyard Marriott in Fort Mill, they were appalled and said they would have been fired if they ever treated a Marriott member the way the other Marriott treated our family. The new hotel was also kind enough to honor the room rate we had before even though it was much lower than their room rates. Excellent customer experience from the new hotel, and I will be leaving a very positive Google review for their property. I travel a lot and have achieved Marriott Ambassador status in the past (Titanium Elite currently). Usually, the Marriott staff is over-accommodating as a result. This was by far the worst customer experience we have ever had with Marriott and will NEVER book a room again at this poorly run facility. I advise everyone to stay as far away from the Fort Mill Courtyard Marriott as possible. Horrible experience, poorly trained staff and a lousy manager that hates her job.