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Sheraton Stonebriar Hotel

Sheraton Stonebriar Hotel

4.2/596 Reviews
Hotel was well located to visit our client but a mixed bag in terms of experience. On checking in the receptionist was disinterested and made no reference to Marriott status and the room key wouldn't open the (very basic) executive lounge. I don't know when room make up become optional and clicked on the button when online checking in that I wanted service every day. First day I had to commandeer the housekeeper and the second day I had to call down to get the room serviced. This was inconvenient as I was preparing for a client visit and had no clean towels. There was no issue with Housekeeping banging on my door at 8am on the day I was leaving - when I had in fact arranged a 4pm checkout. We were a group of 7 and spent a considerable sum but these small things really let the place down. As it stands today 7 days later no Marriott points have credited so maybe they don't like Marriot members. Will use the Courtyard at Legacy next time.

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