To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(508)
Positive reviews(494)
Reviews with photos/video(151)
Classy environment(64)
Many dining options(29)
Friendly front desk staff(29)
Would stay again(19)
Near shopping area(17)
Convenient for shopping(17)
Shower difficult to use(14)
Clean bedding(8)
Negative reviews(14)
VIV14
Boutique 2-bed Room
Stayed in Oct 2023
Solo travelers
10 review
4.7/5
Amazing
Posted on Oct 16, 2023
Clean beds, nice, good location. Receptionist so kind girl. there are toothbrushes, dispensers, a good hair dryer. Elevator. Good bed linen. It was a little cold , the heating was not very powerful , I turned on the air conditioner for heating . It was good. 谢谢
Jiuyuwang
Standard Family Room
Stayed in Jul 2024
Family
49 review
4.7/5
Amazing
Posted on Jul 13, 2024
First of all, for the prerequisites, I spent 138. During the summer vacation, my rating is for this price. If it were not for this price, the rating would be much lower. Deduction points: 1. There was leftover water from the previous guest in the kettle, which meant that the room was not cleaned. 2. There is a bottle of portable shampoo placed above the bath faucet switch. I don’t know which guest left it. Because of this, hygiene points will be deducted. There was a lack of shower caps in the facility. I wanted to try to get one, but I waited at the front desk for fifteen minutes at nine o'clock and no one looked at the front desk. I had to go back. Points were deducted here. For other things such as soundproofing and uncomfortable beds, points will not be deducted considering the price.
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Response from Property: The question you mentioned was during the morning meeting on the second day. Educated front and back office staff. and made rectifications. Thank you for your review and welcome to visit next time.
a4292
Deluxe Queen Room
Stayed in Jul 2024
Couples
200 review
4.0/5
Very Good
Posted on Jul 10, 2024
The hotel is more than 30 kilometers away from Hei** Island. The deluxe double room is very large and has three-tone lighting. The bathroom uses an electric water heater, and the hot water is not enough for two people to wash their hair and take a bath. The backyard parking lot is a bit small. Breakfast is not included, but there is a breakfast shop across the road.
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Response from Property: Thank you for your review and welcome to visit next time.
Guest User
Boutique 2-bed Room
Stayed in Jul 2024
Family
17 review
1.0/5
Posted on Jul 8, 2024
I really don’t know how it got such a high rating on Ctrip. The room facilities are really bad. There are no screens on the windows. I got bitten by mosquitoes a lot in one night. Now Ctrip is becoming more and more unreliable. This hotel Even less reliable
Original TextTranslated by Google
6/7
Response from Property: Thank you for your review. The rooms are not in compliance with the promotional pictures and the screens have been installed. We apologize for your bad check-in experience! If you have the chance to come again, please rely on this review. It’s free to move in!