Macallum Central Hotel Managed By The Ascott Limited

Macallum Central Hotel Managed By The Ascott Limited Reviews

Macallum Central Hotel Managed By The Ascott Limited

59 Lebuh Macallum, George Town, Penang, 10300, MalaysiaView Hotel Details
Macallum Central Hotel Managed By The Ascott Limited
Macallum Central Hotel Managed By The Ascott LimitedMacallum Central Hotel Managed By The Ascott LimitedMacallum Central Hotel Managed By The Ascott Limited
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Macallum Central Hotel Managed By The Ascott Limited Guest Reviews

4.4/5
Very Good
27 review
Verified reviews
Location4.3
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(27)
Positive reviews(26)
Reviews with photos/video(4)
Great location(7)
Negative reviews(1)
Tan Kang wei
1 BEDROOM
Stayed in May 2024
Couples
50 review
5.0/5
Outstanding
Posted on May 22, 2024
Good room and big ,best location, will come back stay again ,easy to find nice food
Response from Property: Dear M/M Tan Kang Wei ,Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager
Cheryl JP
2 BEDROOM
Stayed in Jul 2024
Family
10 review
4.5/5
Great
Posted on Jul 14, 2024
The location is great, close to nearby malls and markets. The apartment is tastefully decorated and spacious. Would recommend.
Response from Property: Dear M/M Cheryl, Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager
huangchichi
2 BEDROOM
Stayed in Dec 2023
Family
21 review
4.0/5
Very Good
Posted on Jan 7, 2024
facing to the busy traffic road it’s not an ideal place for holiday leisure
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team
Guest User
Balcony Deluxe 2 Bedroom Suite
Stayed in Feb 2024
Family
5 review
4.2/5
Very Good
Posted on Feb 29, 2024
The hotel service was good and be happy to back here again
Response from Property: We are delighted to hear that you had an enjoyable experience during your recent stay at PHC Hotels. Thank you for choosing to stay with us and we hope to welcome you back again in future.Kind Regards Grace Wong Revenue Manager
Haileena
2 BEDROOM
Stayed in May 2023
Family
6 review
5.0/5
Outstanding
Posted on May 5, 2023
Clean and comfortable. If driving, u need to park at roadside.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for spending your holiday with us, we’re delighted that you had a great stay. Thank you once again for your glowing review and we look forward to welcoming you back to PHC Hotels.Kind regards, Grace WongPHC Hotel Team
Guest User
2 BEDROOM
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 12, 2024
Everything was good except car parking
Response from Property: We’re so grateful that you took the time to share positive review about us.It’s our pleasure to serve you and we look forward to your future stay with us.Kind Regards Grace Wong Revenue Manager
Lee
2 BEDROOM
Stayed in May 2023
Family
20 review
5.0/5
Outstanding
Posted on May 22, 2023
Big thanks to the front desk staff… absolutely amazing. Location is great, close to 1st Avenue mall and all local attractions. The room is new however some sign of water leak underneath the laminate floors other than that everything is new. Washing machine and dryer was pretty handy
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team
sengwoei Lim
2 BEDROOM
Stayed in Oct 2023
Family
17 review
3.7/5
Posted on Oct 15, 2023
good location, near hawker, near chew jetty
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team
Guest User
Balcony Deluxe 2 Bedroom Suite
Stayed in Jan 2023
Family
4 review
5.0/5
Outstanding
Posted on Feb 7, 2023
This time the staff are great? Very helpful and polite. The unit is very clean too. Comfortable and clean. The only downside is no parking.
Response from Property: Warmest Greetings from Penang Hotel Collection!Thank you for making us your preferred hotel in Penang and taking the time to leave a review.I am thrilled that you enjoyed your stay with us and my team and I look forward to welcome you back for more memorable moments should your travel brings you back to Penang.Kind Regards Grace Wong Revenue Manager
Anonymous User
1 BEDROOM
Stayed in Oct 2022
Business travelers
13 review
3.7/5
Posted on Oct 29, 2022
Location is good..but have to find off street parking which is not near the hotel. Booked for 3 pax...the sofa bed was not ready and too soft.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. In order to use the sofa bed guest will need to inform Hotel to preset in advance .We hope to have the opportunity to welcome you back in the near future.Best regards, Grace WongPHC Hotel Team
Guest User
2 BEDROOM
Stayed in Aug 2024
Family
12 review
4.5/5
Great
Posted on Aug 22, 2024
This accommodation is really crazy. I booked this hotel, and after I went to the front desk, two staff members came and said that the hotel was full. After a long time of talking, they changed my room. Then I heard them say that they would take us to another reception desk by taxi. Then we checked in at another reception desk. Later, they took us to another place. There was only one room in the whole building. There were empty and rotten houses next to it. There was also a church next to it. The experience was terrible. I felt like I was cheated. I was speechless when I was away from home. Ctrip's partner hotels are getting worse and worse.
Original TextTranslated by Google
Response from Property: Dear Guest, We’re truly sorry to hear about your experience and for any inconvenience caused during your stay. Please rest assured that your feedback is very valuable to us, and we will work closely with our team to address these issues. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards,
Guest User
1 BEDROOM
Stayed in Apr 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on May 29, 2024
The entrance is on the first floor, and you can go up the stairs to the second floor. There are two bedrooms, a living room, and a bathroom. The space is large and clean. There are refrigerators, washing machines, and irons. The service is good. You need to contact the front desk 30 minutes in advance before arriving to check in. You don't have to stay in a high-rise building in the hotel. It's a very special accommodation!
Original TextTranslated by Google
Response from Property: Dear M/M , Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager
Yu Cheng See
2 BEDROOM
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 8, 2024
The house is clean and tidy, and someone will be sent to clean it every day. The seven bars nearby are very delicious, and the location is good. It is in the city center, so it is very convenient to go anywhere!
Original TextTranslated by Google
Response from Property: Dear M/M Yu Cheng See,Thank you for choosing PHC Hotels l! We are elated to have met our goal of providing you with a memorable and satisfying experience. It was a privilege to host you at PHC Hotels and we cannot wait to welcome you back so we may be of service to you once again! Till we meet again, take care and be well.Kind Regards Grace Wong Revenue Manager
eecc
2 BEDROOM
Stayed in Aug 2024
Family
1 review
4.5/5
Great
Posted on Oct 29, 2024
Place for grab is hard Everything is ok
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad you enjoyed your stay and will look into improving the convenience for grab services. We hope to welcome you again!
Guest User
2 BEDROOM
Stayed in Sep 2023
Travel with friends
1 review
2.5/5
Posted on Sep 9, 2023
It's not worth it and I don't recommend staying in this hotel. Close to the road, very noisy and poor sound insulation. The walls of the room were cracked, the bathroom was leaking, and the overall maintenance was poor.
Original TextTranslated by Google
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team