36 G-01, Jalan Sungai Ujong, George Town, Penang, 10100, MalaysiaView Hotel Details
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Kimberley Hotel Georgetown Guest Reviews
3.9/5
Good
287 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.6
Service4.0
Cleanliness3.8
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All reviews(287)
Positive reviews(254)
Reviews with photos/video(82)
Awesome stay(47)
Great service(35)
Small room size(19)
Convenient for shopping(17)
Close to scenic area(15)
Easy to get around(14)
Classy environment(9)
Negative reviews(33)
Fionasyee
Kimberley Standard Queen Room
Stayed in Oct 2024
Couples
2 review
4.2/5
Very Good
Posted on Nov 4, 2024
Quite convenient place! Walking distance can reach many of food stalls and restaurants
Gold Poovan Devasagayam
Oriental Suite
Stayed in Sep 2024
Family
3 review
2.2/5
Posted on Sep 28, 2024
Kimberly Hotel is hands down the worst hotel experience I’ve ever had. We booked two rooms, traveling with two elderly ladies, and the entire stay was nothing short of a disaster. My aunt got food poisoning from the buffet breakfast, which was both unhygienic and downright terrible. She suffered from diarrhea and vomiting for two days. This hotel is barely worthy of one star. The rooms are small, gloomy, and uncomfortable. In the so-called "Oriental Room," there was a horrible stench coming from the toilet, which only worsened my aunt’s condition. To make matters worse, the air conditioning couldn’t be adjusted, making the entire room feel even more stifling.
Despite complaining about the food poisoning, no one from the hotel followed up. I had to take my aunt to a clinic myself to get her treated. After that, we couldn’t even think of eating at the breakfast buffet again.
The hotel’s second lift was faulty, and although I informed housekeeping staff, they didn’t bother doing anything about it. The only redeeming staff member was Pushkar from security, who helped my mother a few times, and I will say the café staff were at least friendly. However, these small gestures don’t make up for the overall experience.
I am demanding that Kimberly Hotel reimburse me for the clinic expenses and the two days' worth of breakfast we missed. The lobby may give a four-star impression, but beyond that, everything is dirty, smelly, and utterly disappointing. The room walls are paper-thin, and the entire layout is cramped. Even the iron and board are left outside the rooms. Stay away from this hotel!
Guest User
Kimberley Standard King Room
Stayed in Jul 2024
Business travelers
5 review
4.2/5
Very Good
Posted on Jul 22, 2024
Near shop.. easy to eat. I 1st time stay here. So tired working not have enough time to explore
MeowJo
Kimberley Standard Queen Room
Stayed in Jul 2024
Couples
78 review
4.2/5
Very Good
Posted on Jul 24, 2024
Air-conditioner is not cold, hotel should service. Other than this, no complaints
Guest User
Kimberley Standard Queen Room
Stayed in Nov 2024
Couples
1 review
2.5/5
Posted on Dec 5, 2024
Lift makes huge sound when ppl take lift up n down, clean service like only change bedsheet n pillow cover n replace towel, floor and wall and other facilities like old n dirty. The only good thing is location quite good, very near Kimberly street for foods.
AndrewCsc
Amethyst Suite
Stayed in May 2024
Couples
6 review
4.7/5
Amazing
Posted on Jun 3, 2024
The room and the bed were comfortable. The bathroom was big. Would be better if there are more hooks or hangers to hang the clothes and towels. The Breakfast spread was simple but good enough for us as the first meal. Service Staff were friendly and helpful. The hotel location is within walking distance to popular locations like Campbell Street, Chulia Street Night Market, Armenian Street.
Thea Ypil
Kimberley Standard Queen Room
Stayed in Nov 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Nov 4, 2024
Stayed over the weekends, for amenities hotel needs to change shower curtain as it is already stained and toilet seat is discolored as well as the towel can really noticed is very old. Hotel stay is ok and good. Restaurant staff are very attentive.
Anonymous User
Kimberley Standard Twin Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Good location
Hotel is clean
Near at Komtar
Easy to get delicious food
Nisarat Haohan
Kimberley Standard Twin Room
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 26, 2024
Cleaned nicely hotel and receptionist. Comfortable with the hotel. And near komta city.
Sherron
Kimberley Standard Twin Room
Stayed in Oct 2024
Booked for others
7 review
1.0/5
Posted on Oct 20, 2024
Was disappointed to hear from my guest that the rooms were small n not bright. No reception service from 12am to 7am. My guest need a morning call at 5am as they were leaving to the airport at 6am. Though the location is good with food stret just outside the hotel.
Anonymous User
Kimberley Standard Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The front desk staff so helpful. The room cozy and clean. Worth every pennies spent ! Will comeback for sure
yee siin
Kimberley Standard Queen Room
Stayed in Apr 2024
Booked for others
143 review
2.7/5
Posted on May 7, 2024
Had stayed in this hotel quite a number of time but this round found bed bugs in the bed I slept.
Anonymous User
Raffles Family Suite
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Walking distance to KOMTAR
Raykola
Kimberley Standard King Room
Stayed in Mar 2024
Business travelers
37 review
4.0/5
Very Good
Posted on Mar 27, 2024
Location very good. Near all the famous penang local food. Many ice cream cafes around too. And the night food street is walking distance. Komtar shopping mall is walking distance. Hotel have private parking behind.
Guest User
Kimberley Standard Twin Room
Stayed in Oct 2024
Other
1 review
3.7/5
Posted on Oct 21, 2024
The room is quite small no space to move around even for 2 person n to put our luggage