Marco Polo Hotel Gudauri Reviews

NEVER TO COME BACK! It is my third time at the hotel, and while the first time was absolutely excellent, every time ever since was a worse experience than the previous one. I must say though that this third experience was beyond awful, with the worst possible service. I can safely say I would never come back to the Marco Polo again. First, prices went up ridiculously, the service in the restaurant deteriorated, its menu changed and not for the best, and the dishes prices went up for no reason. But the worst part was the service of the hotel staff and and the unbelievable attitude of the hotel manager: I made a booking for 3 people in the room, however, when we arrived at 3am, the room was smelling with sewage and set only for 2. There was nothing they could do according to them, so we had to pass the night in a stinky room. All complementary stuff in the room (like coffee) were not refilled along our stay, even though the hotel clearly stated that they will. But the most upsetting experience was the blunt lie of the hotel manager when I asked to *pay* for a late check out. The manager, named Guga, had insisted that there was no availability whatsoever at the hotel (and suggested to me and my kids to take a shower at the spa..). As I found this very hard to believe, I immediately checked online and managed to make a reservation on the hotel website! When I went back to him with the reservation, he even had the nerve to deny. No apologies or regrets. So unfortunate to see how one manager turns a great hotel to such a low level institution. But not to worry - Gudauri has many other options in that price range, and I’m sure that their quality is superior to the Marco Polo. To resume - absolutely do not recommend.

It’s awesome and 5 star hotel and also service great. They arranged great breakfast for vegetarian

good for family trip i love it thank for ur servis see u soon trip

hotel is nice but little old, big landscaping, breakfast is good, but not buffet at that time bcz not many guests, they served to table. staff very friendly, speak English. we went end of October, so no snow, no lift service. better to go gudauri after December till march if you want to see snow and activities.

I've been here twice, and each time I stayed for a few days. It's very convenient to have access to the ski resort right outside the back door. Everyone in the hotel has a very good service attitude, is enthusiastic, and professional. Only a female employee in the restaurant downstairs who should be the manager is very unfriendly to guests and has an extremely bad attitude. She was still mean to us many times in the restaurant, and her mood for traveling was affected by her.

The room facilities are very good and the hygiene is also good.

The location is close to the ski lift, the room is good, new, beautiful view from the window, the cleaning is not 100 percent, they took the dishes, forgot to put in a new one, even after calling the reception they didn’t bring it, I had to ask the cleaners in the corridor. Didn't get new capsules for the espresso machine. The breakfast is good, the hotel has a sauna (only Finnish) and a swimming pool with mountain views (included in the price), the jacuzzi did not work. Billiards, bowling, bar for an additional fee, conveniently located in the hotel. We booked a hotel for the sake of a kids club, upon arrival it turned out that there was no babysitting, there was just a playroom in which there were practically no toys ... The reception staff was pleasant, ready to help.

Pretty good and convenient

very good. good

Very nice wine. There is skiing behind the hotel.

Great value for money. I’m glad we choose this hotel over others despite of our limited budget. The location is great. They have a very nice breakfast buffet, food from a la cart is also nice. The serving in the evening is a little slow though. Pool and sound are very good. There are ski passes and rentals available, that was very convenient.

Visited as part of a Georgian road trip. We only stayed one night. The room was fine, bedding felt a little damp but the room was clean. A nice view of the mountain from the window. Dinner was included which was a buffet. There was plenty of choice. It would have been nice to order a glass of wine but no staff around to ask. The bar was soul less unfortunately. Breakfast again was fine, it would have been nice to be able to order an omelette or scrambled eggs too. There were a few coach / tour groups in so I guess it's an easy option to offer a buffet.

The hotel is on top of a small hill and offers a great view. I found the reception a bit dark for my liking and the rooms a bit small though the bed was very comfortable. The breakfast was good but I found the table service at lunch a bit odd as plates, glasses, and cutlery were not laid out as my friends and I took our seats. The staff were very polite, especially in the restaurant

The Hotel is not as advertised. Staff are very unhelpful and rude (except for the gentleman helping at the pool - he was friendly and was courteous to my family). It was so bad that we decided to check out early and pay to stay at another hotel. Wont recommend and wont be back. Hotel in desperate need of maintenance.