To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.5
Service3.4
Cleanliness3.6
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All reviews(35)
Positive reviews(27)
Reviews with photos/video(8)
Nice sea view(9)
Awesome rooms(9)
Large rooms(5)
Average towels(4)
Great location(4)
Negative reviews(8)
Guest User
Classic 2 Bedroom Duplex With City View
Stayed in Nov 2024
Family
44 review
3.7/5
Posted on Jan 6, 2025
It has good location and service. But it’s a crowded place.
KIM SING
Cozy Family Duplex With Sea View
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Sep 17, 2024
Condo should up keep ! always not lighting at corridor
Couse of with out nature light.
Anonymous User
Deluxe 2 Bedroom Duplex With Sea View
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Excellent service. Clean n beautiful interior design make us comfortable to enjoy staying for that night.thank so much.
Response from Property: Thank you so much for choosing us as your accommodation in Penang. It was our pleasure to have you.
Eric
Comfy 1 Bedroom Apartment
Stayed in May 2024
Family
10 review
2.2/5
Posted on Jun 24, 2024
The owner of the Stayla by Top Key management is not friendly and helpful. Can't negotiate or help me at all. I paid RM 450 for a single room with 3 beds. This is super expensive. My advice is Beware of "Stayla by Top Key management" I call up to them for help but in vain. All they said is you make the booking and nothing they can do. They not even try. I'm not going for a refund or cancellation, but to change bigger room. They said very clear " You made the reservation and nothing can be help". I'm very disappointed, I don't mind paying more because of holidays. Penang is a good place but we're very unhappy with the way of this management handling my case. Total irritation by the way she speaks. She sounds like it is my own stupidity making expensive small room booking. Please take my advice, don't deal with Stayla by Top Key management. They are irresponsible.
Response from Property: We are very sad to see that you left this negative feedback. You did not check the room description in advance and booked the wrong room type, but you blamed us for not being able to fulfill your request. We have explained to you clearly on the day that we were fully booked, so the room cannot be changed anymore. We hope you can understand that. Thank you
Helvin
Comfy 1 Bedroom Apartment
Stayed in Aug 2024
Travel with friends
55 review
4.0/5
Very Good
Posted on Nov 29, 2024
The room is big and clean. You can come with friends good comm
Guest User
Luxury Duplex with Sea view, 2 Bedrooms
Stayed in Sep 2024
Family
2 review
2.5/5
Posted on Jan 7, 2025
Location and seaview was good. Others moderate.
Guest User
Luxury Duplex with Sea view, 2 Bedrooms
Stayed in Aug 2023
Family
1 review
4.7/5
Amazing
Posted on Sep 4, 2023
The hall had a nice view. It was simple process to check in and the rooms were clean. However there was a nightclub or disco nearby and the noise was goin on till late.. that was the only downside to this stay.
Guest User
Comfy 2 Bedroom Suite With Sea View
Stayed in May 2023
Family
2 review
3.2/5
Posted on Jun 21, 2023
Nice stay with good sea view with convenient mart and eateries downstairs. Fast & Responsive service via WhatsApp. 👍
Guest User
Deluxe 2 Bedroom Duplex With Sea View
Stayed in Jun 2024
Family
3 review
3.7/5
Posted on Jul 24, 2024
Good view of the sea. Quiet and secluded.
Guest User
Romantic Duplex With Sea View, 2 Bedrooms
Stayed in Sep 2024
Family
2 review
1.0/5
Posted on Oct 11, 2024
Good location
Bad servic
Sun ong
Deluxe 2 Bedroom Duplex With Sea View
Stayed in Apr 2024
Family
51 review
2.7/5
Posted on Jun 7, 2024
Bad service no auto massage detail
RAY0611
Cozy Family Duplex With Sea View
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 19, 2025
overall good
William Rita
Deluxe 2 Bedroom Duplex With Sea View
Stayed in Apr 2024
Other
1 review
4.2/5
Very Good
Posted on May 2, 2024
Nice place..
Guest User
Luxury Duplex with Sea view, 2 Bedrooms
Stayed in Dec 2024
Family
1 review
0.8/5
Posted on Jan 25, 2025
The room is really big, the view is OK
But it is really too dirty. There is a bar street downstairs. You have to carry a big suitcase through the stairs, then walk 50 meters, then go down to a very dark, dirty and smelly basement to get the key, then go up to take the elevator. After the whole family went in, they found that everything was dirty. The towels were black, the quilts were black, there were no toothbrushes, toothpaste and slippers, and the hair dryer was not found, but it was found the next day. The pillows are super disgusting, with black and yellow saliva stains, and hair. The door lock is broken. It is quite big but there is a smell. You can judge for yourself. I almost never give a bad review, but I have no choice but to give it this time.
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6/12
Guest User
Superior 2 Bedroom Duplex With Sea View
Stayed in Aug 2024
Travel with friends
8 review
1.0/5
Posted on Sep 15, 2024
Ctrip is simply ***. I booked over 800 yuan a night in advance, but it was only over 600 yuan on the day of check-in, which was over 200 yuan more expensive! ! It was simply a stab in the back for a premium member! ! And it was very troublesome to check in to this apartment. I had to communicate by email in advance and it was also very troublesome to get the key! ! I will never believe it again! !