Eggenberger Gürtel 11, Gries, Graz, Styria, 8020, AustriaView Hotel Details
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Best Western Hotel Strasser Guest Reviews
3.9/5
Good
34 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service4.0
Cleanliness3.9
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All reviews(34)
Positive reviews(17)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
1 Double Bed, Standard Room, Work Desk, Wi-Fi, Air-Conditioned, Coffee and Tea Maker
Stayed in Apr. 2024
Business travelers
9 review
4.2/5
Very Good
Posted on 21. Apr. 2024
Old hotel, renovated. Small room. Others are OK.
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Guest User
1 Double 1 Single, Standard Room, Work Desk, Wi-Fi, Air-Conditioned, Coffee and Tea Maker
Stayed in Aug. 2023
Family
9 review
3.0/5
Posted on 29. Aug. 2023
The hotel is a bit old, close to the train station, and some of the staff are nice. The room I checked in this time was upgraded than the one I booked. I didn’t book breakfast, so there is no comment.
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Guest User
2 Single Beds, Standard Room, Work Desk, Wi-Fi, Air-Conditioned, Coffee and Tea Maker
1 Double Bed, Standard Room, Work Desk, Wi-Fi, Air-Conditioned, Coffee and Tea Maker
Stayed in Juli 2024
Couples
1 review
5.0/5
Outstanding
Posted on 8. Juli 2024
Abbiamo soggiornato 3 notti...siamo tornati oggi pomeriggio.
Punto ottimale..poiché c'è la stazione del tram a due passi per poter visitare tutta la città.
Staff cordiale e cortese .
Ambiente pulito.
Non abbiamo usufruito della colazione..poiché volevamo mangiare in più posti diversi ...quindi qua non possiamo valutare .
Ci torneremo volentieri .
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Dan Dan Lin
2 Single Beds, Standard Room, Work Desk, Wi-Fi, Air-Conditioned, Coffee and Tea Maker
2 Single Beds, Standard Room, Work Desk, Wi-Fi, Air-Conditioned, Coffee and Tea Maker
Stayed in Aug. 2024
Family
32 review
3.0/5
Posted on 19. Aug. 2024
住宿體驗一般
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Guest User
Stayed in Juli 2024
Other
3.0/5
Posted on 28. Juli 2024
Staff were friendly and room was clean, but the hotel generally presents itself in a rather dated and worn way. Most unusually for a hotel in this class, the room had only thin curtains as well as a smaller window with no curtain or blinds - so the sunlight floods the room in the morning. I had requested a quiet room, and I believe I had been given the best possible choice, but generally noise insulation is low. I had booked two nights, but decided to switch after one.
Guest User
Stayed in Juli 2024
Family
5.0/5
Outstanding
Posted on 5. Juli 2024
Close location to the train station and trams into town. Big and spacious rooms. Nice bathrooms. Decent breakfast, somewhat limited, but it gets you what you need. Grocery store around the corner and many transit options nearby. Great value. Would stay again.
Guest User
Stayed in Apr. 2024
Other
4.0/5
Very Good
Posted on 18. Apr. 2024
We stayed here one night it was close by train station checkin was good but we change our room for the smell it had in it, the room is basic with most amenities but get what you pay for can be alittle noisy but all good about a 15min walk into the old town we had a good stay.
Guest User
Stayed in Jan. 2023
Family
1.0/5
Posted on 31. Jan. 2023
Hidden charges at checkout! AVOID! Booked a family room with breakfast for a fixed price, which included a breakfast price FOR THE ROOM. Booked on BW's own website!! At checkout, Hungarian Judit charged us 15 EUR extra based on the number of people. The hotel website guaranteed a price, super unfriendly Judit chsrged us extra! We explained the website only allowed breakfast for the room but she was stubborn and put greed over customer service. Left Hotel Strasser with a bitter taste of being cheated and thus (a) will never return and (b) be forced to out this con on TripAdvisor. Never coming back here, good riddance and 1 star!!
Response from Property: Dear jnoWales, We are sorry to hear that you had a bad experience with us. Please note that Judit just did her job - it was not her fault. We had some issues with the booking mask on the BW website and took care of that problem immediately. Now it should be more clear that a child in the age between 8 and 12 is charged € 12.50 for the breakfast buffet. We apologize again for your experience.
Simon P
Stayed in Okt. 2022
Other
4.0/5
Very Good
Posted on 21. Okt. 2022
There is some construction work in the area so if you are walking from Graz Hbf it is a bit roundabout to get there but it is close by at about 5 minutes. Comfortable yes and totally adequate but if I could have given a rating of 3.5 I would have. Just not really a place I liked but equally cannot be too critical as that would be unfair.
Guest User
Stayed in Sept. 2021
Other
5.0/5
Outstanding
Posted on 27. Sept. 2021
We stayed at Hotel Strasser for 3 nights. This hotel is now belonging to Best Western Hotel Chains. The location was fine. The hotel and our room were super clean. Breakfast was really fine. And the most important thing was the attitude of the staff, which was outstanding! :-) Parking was also fine.
Guest User
Stayed in Jan. 2023
Couples
4.0/5
Very Good
Posted on 31. Jan. 2023
Great hotel. Clean, friendly service and everything accessible within a short distance. Booked for a short stay (2 nights), but definitely recommended if you are heading to Graz. Good breakfast and rooms meet the standard. There is nothing more to wish for.