Name: SpringHill Suites Greensboro Airport
Address: 505 Hickory Branch Rd, Greensboro, North Carolina, 27409, 505 Hickory Branch Rd, Overseas, United States
Rating: 4.5

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SpringHill Suites Greensboro Airport Reviews

SpringHill Suites by Marriott

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Airport pickup service

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24-hour front desk

Parking

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

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King Suite, Suite, 1 King, Sofa Bed

I booked this hotel due to the proximity to our friends, but will not stay here again due to several problematic issues with the hotel's location, construction and room design. We had Room 426, which is an adjoining room. We had quiet neighbors, but you could hear everything in the hall. Also, the nearby airport is not a small regional one as I had thought. We heard full on jets taking off, which made it hard to sleep. It seemed to stop between midnight and 5 am. Still, a hotel airport should have been more soundproof.  We have severe allergies and I had requested feather free pillows, but when we arrived, my request had not been done. Granted, this is generally a 50/50 chance at any hotel, but it tells me the housekeeping staff at this hotel are overworked. The woman at the front desk was apologetic for it not having been done.  The room was fairly clean, despite that, and passed the Swiffer test. (I run a Swiffer along the tops of TVs and headboards and lamps to see just how thorough they clean the rooms.)  The bathroom in the room is two separate rooms. One is a toilet room with a sink and the other is a tub/shower combo with a larger sink. Both have sliding barn doors with translucent windows, which is problematic for us. The doors are noisy and difficult to slide, meaning that we would wake each other up when we needed to go in the middle of the night. This is not an issue for most people, but it is for us.  The pool was very small and narrow and kind of cold, but the room was heated. There were very few fresh towels; they had not yet been replaced.  The coffee provided in the lobby was hot, but the breakfast offerings were so abysmal that we went to Cracker Barrell instead.

We stayed one night at the hotel on a trip to Winston-Salem.  We have stayed at Springhill Suites in other cities.  They are usually a good value for money and this one is no exception.  On the other hand, this one is a bit more expensive than other Springhill Suites, perhaps that is because this one is brand new.  Being new is always nice, everything looks shiny and all the gadgets and machines work.  Breakfast was good, but not great.  There was fresh fruit available, and both hot and cold choices.  The yoghurt selection was OK.    The staff was OK.  However, the General Manager was excellent.  She went out of her way to be accommodating.  We really appreciated the help this lady provided.  As we were leaving, we inquired about the cats we had seen out of the window from the fourth floor, which we found to be a nice touch.  We had counted a total of 5 and even went down to feed them (one was brave enough to come out to accept our offerings).  The GM told us she had counted 18!

This particular hotel has the most friendly and concerned employees, Angie and Kelly.  My family and I came for the USA Masters tract meet! During our stay we were treated like family and the ladies made me and my family feel like we were home away from home!!!   Besides the staff excellent customer service the breakfast attendee was courteous and patient by answering my questions with no attitude. Also, the setup of breakfast and the food was superb!!   The warmth of these women helped our stay  feel very welcomed, I will definitely spread the word about this hotel service.

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11.3km from Piedmont Triad International Airport

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Discover 99 reviews of SpringHill Suites Greensboro Airport, rated 4.5 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

SpringHill Suites Greensboro Airport Reviews: 99 Verified Reviews Latest 2024 | Trip.com

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