Anonymous User
February 11, 2025
I clearly booked a triple room with 3 single beds, but the hotel provided 2 single beds and an extra bed.
The price varies depending on the number of beds and the room type, and we intentionally booked a room with 3 single beds.
When I asked the hotel to confirm my reservation, they said that my reservation was for 2 single beds and 1 extra bed in the hotel system.
My reservation voucher said that I booked a triple room with 3 single beds, but I was a little disappointed because Trip.com made a mistake when I booked.
I talked to them and they changed it, but I felt uneasy because I spent time on the hour.
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