Zhuguang Royal Star International Apartment (Guangzhou Shamian) Guest Reviews
4.2/5
238 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.4
Cleanliness4.1
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All reviews(238)
Positive reviews(215)
Reviews with photos/video(50)
Classy environment(28)
Easy to get around(26)
Convenient parking(15)
Loved the view(12)
Friendly front desk staff(10)
Close to metro(10)
Sofa was average(7)
Stayed multiple times(5)
Negative reviews(23)
KLK9
Boutique Duplex Suite - 2-Room
Stayed in mai 2024
Family
3 review
4.5/5
Great
Posted on 23 mai 2024
Good location. Friendly service. Need a QR code to enter the basement carpark to take a lift to the lobby. Overall, it was a very pleasant stay. Will definitely come back when visit Guangzhou.
Guest User
Duplex Suite - 4-Room, River-View (Smoking)
Stayed in nov. 2024
Family
3 review
2.0/5
Posted on 16 nov. 2024
This service apartment is very deceiving, the place was very dirty. The vents is dusted up and the there’s a prolonged cooking smell to it. If you this is the quality to be expected, please do not charge at this price.
Guest User
Duplex Suite - 3-Room, City-View
Stayed in oct. 2024
Family
4 review
4.2/5
Very Good
Posted on 4 nov. 2024
The cleaning needs to be improved. We found an ashtray with old cig butt behind the sofa.
Guest User
Boutique Duplex Suite - 2-Room
Stayed in mars 2024
Family
3 review
3.2/5
Posted on 24 mars 2024
Not so good
Hae Sang
Duplex Suite - 2-Room, River-View
Stayed in mai 2023
Business travelers
47 review
5.0/5
Outstanding
Posted on 7 juin 2023
Good location and service. Room was big and clean and river view was great. Will visit again when traveling to Guangzhou next time
Response from Property: Dear Guest:Thank you for your support. It is an honor for us to receive your recognition. Welcome to visit again, thank you!
Guest User
Duplex Suite - 4-Room, River-View (Smoking)
Stayed in août 2024
Family
3 review
5.0/5
Outstanding
Posted on 2 sept. 2024
Very satisfied with this stay. Traveling with children. This accommodation has surprised me. The location is convenient. The front desk service is excellent. We solved any problems immediately. We forgot to receive the express delivery and they also sent it to where we wanted. Good value for money. In general, everything is very satisfactory. I will stay here again next time I go to Guangzhou.
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Guest User
Duplex Suite - 2-Room, River-View
Stayed in juin 2024
Family
2 review
5.0/5
Outstanding
Posted on 11 juin 2024
This river view room is nice, there is a restaurant downstairs, snacks❤️ and a convenience store. The whole family is very happy. Thank you very much to the handsome guy at the front desk 🦶, who sent extra sheets at night and temporarily looked after the luggage 🧳.
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Guest User
Guestroom - 2-Room (Special promotion)
Stayed in juill. 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on 4 juill. 2024
The room facilities are old, but the balcony view is pretty good.
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Guest User
Duplex Suite - 2-Room, River-View
Stayed in avr. 2024
Couples
2 review
3.2/5
Posted on 23 juin 2024
The sanitation is not good. The bathroom was dirty and smelly when I stayed there for the first time. The window said it was a river view, but it was actually a factory view. There was some noise from the factory. The head of the bed in the room was too close to the air conditioner. The air conditioner was old and did not cool well. It was also noisy above my head and I couldn't sleep well. The few good things are free parking in the parking lot, separate room cards and electricity cards, the location is close to Shamian, and the front desk service attitude is good
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LuguoDaddy
Boutique Duplex Suite - 2-Room
Stayed in avr. 2024
Family
4 review
2.7/5
Posted on 17 avr. 2024
Hygiene: The bed had mites, it was so itchy that I couldn't sleep at all; there were many mosquitoes, and the mosquito repellent provided was useless. I called the front desk in the middle of the night to ask if there was any mosquito coil, and they said there was none... The results of fighting mosquitoes are attached below.
Environment: We stayed in room 404. Near 12 o'clock in the evening, there would be a roar similar to "boiling water" upstairs. The sound was loud and lasted for a long time. This sound would come from time to time.
Apart from the above, everything else was okay, but I won't go there again.
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dgxghyt
Guestroom - 2-Room (Special promotion)
Stayed in avr. 2024
Solo travelers
12 review
3.0/5
Posted on 12 avr. 2024
The location is hard to find. The room is upstairs, there is no bathroom, which is inconvenient, the bedding is old, and the air conditioner is installed above the head.
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Guest User
Duplex Suite - 3-Room, River-View
Stayed in mars 2024
Family
8 review
4.0/5
Very Good
Posted on 1 avr. 2024
Hong Kong guest reviews😄
There is a lack of personal supplies in the room, but I contacted the front desk via WeChat and daily necessities were quickly delivered to Li
The room is so big and the 3 beds are so comfortable
Hygienic, no small insects, very good
The male staff at the front desk was very nice and courteous when storing luggage on the day of departure.
Takeaway** can be delivered directly to the room
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WEIQI
Duplex Suite - 2-Room, River-View
Stayed in mars 2024
Family
2 review
4.0/5
Very Good
Posted on 31 mars 2024
Already the third time to stay. The environment, transportation convenience and room layout are suitable for our family travel. The sanitary situation has improved, and we hope to do better, especially the air conditioner that needs to be cleaned to make the air in the room cleaner.
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Ken-Chen-
Boutique Duplex Suite - 2-Room
Stayed in août 2024
Family
12 review
4.6/5
Great
Posted on 17 sept. 2024
I used to stay here when I came to Guangzhou. It's close to my relatives and my work place. The environment is very good, close to the subway and by the Pearl River. This time I booked it for my children. Feedback: The window air conditioner is a bit noisy.
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Lvxingyiyan
Duplex Suite - 2-Room, River-View
Stayed in fév. 2024
Family
22 review
4.5/5
Great
Posted on 23 fév. 2024
The location is excellent. It is a half-hour walk from Liwan Park in Liwan District, Enning Road Cultural Street, seafood market and Shamian. It is a quarter-hour walk from Ruyifang subway station on Line 6. The most recommended thing is that the hotel is directly behind the river. On the side, the room has a river view. The hotel's customer service was very good. Because the induction cooker was not working, they provided us with a microwave. The only drawback is that due to the room type and the humidity and heat in Guangzhou itself, the loft bedroom has no windows, so the ventilation problem can only be solved through air conditioning. It is recommended that the washing machine in the house be cleaned regularly, after all, it is provided for residents to use.