Xinzaixian Hotel

Xinzaixian Hotel Reviews

Xinzaixian Hotel

2F, No.46 Wenhua Street, Qiaogang Road, Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
Xinzaixian Hotel
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Xinzaixian Hotel Guest Reviews

4/5
418 review
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(418)
Positive reviews(383)
Reviews with photos/video(185)
Easy to get around(65)
Close to metro(55)
Friendly front desk staff(37)
Many dining options(32)
Convenient for shopping(16)
Would stay again(8)
Excellent room layout(4)
Good Internet(3)
Negative reviews(35)
Guest User
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Sep 2024
Solo travelers
9 review
4.2/5
Very Good
Posted on Sep 9, 2024
Will definitely stay here again next time in Guangzhou. Great value for money.
Dinesh Anavadia
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Jun 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Excellent place good stay good location
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Facilities: Disposable slippers, toothbrush, toothpaste, comb, razor, two bottles of mineral water, shower gel, shampoo, earplugs and candy are all free. Hygiene: Very clean, linens are very new. Environment: There are bus stops and subways nearby. Service: Bingbing at the front desk is very enthusiastic and positive. The cleaning lady will ask if there is any garbage when she passes by.
Original TextTranslated by Google
Response from Property: ❤【100-inch giant screen projection】❤Listen to the rain, smell the fragrance of flowers, plant a flower field in your heart, and butterflies will come. I am glad that the hotel has left you a good impression. It is our honor to provide you with high-quality services and a comfortable and clean accommodation environment. We will continue to maintain and continuously improve the quality of our services and bring you a more perfect accommodation experience. All the staff of Xinzaixian Hotel sincerely look forward to your visit again.
Anonymous User
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 4, 2024
The room environment is good. The front desk girl Bingbing is very nice. The room arranged is very quiet. There are many food downstairs. There is a subway nearby, which is quite convenient.
Original TextTranslated by Google
Response from Property: ❤【100-inch giant screen projection】❤Listen to the rain, smell the fragrance of flowers, plant a flower field in your heart, and butterflies will come. I am glad that the hotel has left you a good impression. It is our honor to provide you with high-quality services and a comfortable and clean accommodation environment. We will continue to maintain and continuously improve the quality of our services and bring you a more perfect accommodation experience. All the staff of Xinzaixian Hotel sincerely look forward to your visit again.
Guest User
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
It is very convenient to catch the South Railway Station. I stayed with my friends. We first gave a thumbs up to the tall and thin girl with glasses. She was very friendly and had a very good service attitude. Secondly, the hotel hygiene was not bad. The aunts cleaned the garbage around the room and swept the floor every once in a while. Satisfied.
Original TextTranslated by Google
Response from Property: ❤【320 meters next to Dongxiaonan subway station】❤Dear friend: Hello! Thank you for your appreciation. Your satisfaction gives us full affirmation and is also the driving force for our progress. The hotel has been committed to providing guests with satisfactory and surprising services. Smile at you, make me happy. Your smile is the driving force of our work. I hope you can continue to love us in the future~
Anonymous User
Guestroom (2 Beds)
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Facilities: The room has all the daily necessities, including mosquito coils, disposable slippers, disposable razors, and two bottles of free mineral water. Hygiene: It feels good, and the sheets are clean. Environment: Very close to Metro Line 2. Service: Ah Bing at the front desk is very easy-going and friendly.
Original TextTranslated by Google
Response from Property: ❤【100-inch giant screen projection】❤Listen to the rain, smell the fragrance of flowers, plant a flower field in your heart, and butterflies will come. I am glad that the hotel has left you a good impression. It is our honor to provide you with high-quality services and a comfortable and clean accommodation environment. We will continue to maintain and continuously improve the quality of our services and bring you a more perfect accommodation experience. All the staff of Xinzaixian Hotel sincerely look forward to your visit again.
Yunhou
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Bingbing at the hotel front desk cares about every customer and provides timely help. The room I had at first was small and in an average location, but she changed me to a more satisfactory room. Although there is still a lot of room for improvement, I still give this young lady a thumbs up.
Original TextTranslated by Google
Response from Property: ❤【860 meters next to Linshixi subway station】❤Thank you for your five-point praise! "Give someone a rose, and the fragrance will remain on your hand." Thank you for your company and praise. No matter where you are, no matter how far we are, the thoughts and blessings from our hotel will always be with you! May you be happy every day! The future is promising and we look forward to your visit again, and let our attentive service bring you a better stay experience.
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The waiter Bingbing is enthusiastic, the hotel is very clean, the transportation is convenient, it is very close to the subway station, and it only takes a few minutes to walk to the subway station. It is very convenient and hassle-free whether it is shopping or eating.
Original TextTranslated by Google
Response from Property: ❤【860 meters next to Linshixi subway station】❤Thank you for your five-point praise! "Give someone a rose, and the fragrance will remain on your hand." Thank you for your company and praise. No matter where you are, no matter how far we are, the thoughts and blessings from our hotel will always be with you! May you be happy every day! The future is promising and we look forward to your visit again, and let our attentive service bring you a better stay experience.
Chailang
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Bingbing's front desk service is professional, and members also help with free upgrades. The rooms are large and clean. The location is convenient, just a 5-minute walk to the subway entrance, and there are plenty of restaurants around.
Original TextTranslated by Google
Response from Property: Dear friend: Hello! Thank you for your appreciation. Your satisfaction gives us full affirmation and is also the driving force for our progress. The hotel has always been committed to providing guests with satisfactory and surprising services. Smiling for you makes me happy. Your smile is the driving force for our work. We hope that in the future You can still 'love' us~
Guest User
Hmf Yunzhi Double Bed Room With Courtyard View, Self-Service Laundry&Fresh Air System
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
A nice hotel! The room is spacious and the bed is comfortable, which allowed me to have a good sleep! The service attitude of the front desk lady Ah Bing is super good, and I will stay here again next time.
Original TextTranslated by Google
Response from Property: ❤【320 meters next to Dongxiaonan subway station】❤Dear friend: Hello! Thank you for your appreciation. Your satisfaction gives us full affirmation and is also the driving force for our progress. The hotel has been committed to providing guests with satisfactory and surprising services. Smile at you, make me happy. Your smile is the driving force of our work. I hope you can continue to love us in the future~
Guest User
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The hotel is in a good location, convenient for travel nearby, the pillows are very comfortable, the ice waiter comes to the room to deal with the problem very promptly, the room supplies are complete, and it is very safe to stay
Original TextTranslated by Google
Response from Property: ❤【320 meters next to Dongxiaonan subway station】❤Dear friend: Hello! Thank you for your appreciation. Your satisfaction gives us full affirmation and is also the driving force for our progress. The hotel has been committed to providing guests with satisfactory and surprising services. Smile at you, make me happy. Your smile is the driving force of our work. I hope you can continue to love us in the future~
Anonymous User
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The price/performance ratio is very good. The receptionist is polite and enthusiastic. It is very convenient to walk to the subway station in just a few minutes. The price is also cheap. The room layout is reasonable, clean and sanitary. Overall, it is good. There are many delicious snacks nearby, as well as a food city. There is a shopping mall downstairs, which is also convenient for shopping. The hotel also has disposable slippers, mosquito coils, liquid razors, etc.
Original TextTranslated by Google
Response from Property: ❤【Convenient Transportation】❤Dear Guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
Anonymous User
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Jul 2024
Other
94 review
1.0/5
Posted on Jul 19, 2024
Although the location is close to the subway entrance, you have to cross a narrow path. In addition to people coming and going, there are also various motorcycles passing by. It is quite dangerous to bring children. . . The hotel is on the 2nd floor. There is no elevator. You need to carry your luggage up. The room conditions are limited and the hygiene is poor. The toilet and the floor next to the bed are wet. The trash can is not emptied and there is a peculiar smell. . The bedding is worn out, and the quality of disposable toothbrushes is extremely poor. . Except for the price, everything is not good. . .
Original TextTranslated by Google
6/9
Response from Property: ❤【100-inch giant screen projection】❤First of all, we sincerely apologize for the inconvenience you encountered during your stay. We value your feedback as it is key to improving our service. Regarding the location of the hotel you mentioned, we understand that crossing a narrow and busy road may indeed cause inconvenience to customers with children. To increase safety, we are already considering working with the local community to see if it is possible to improve the condition of this stretch of road and add signage to help our guests reach the hotel more safely. We have also taken note of your concerns about the hotel's facilities, particularly regarding the cleanliness of the rooms and the condition of the facilities. Please accept our apologies as we have assigned a cleaning team to conduct a thorough inspection and cleaning of the issues to ensure all rooms are up to our standards. In addition, we are planning to gradually update our bedding and disposables to provide a more comfortable and high-quality experience. We appreciate your feedback as it helps us identify and improve deficiencies in our service. Regarding the problem that the hotel does not have an elevator on the second floor, the hotel has reminded you in the question and answer area and in the comments. Although the hotel does not have an elevator, we have enthusiastic front desk partners who will help you carry your luggage upstairs. If you are willing, We hope you will give us a chance to make things right during your next visit and offer a special discount as a sign of our good faith. Thank you for choosing our hotel and taking the time to provide your feedback. We look forward to the opportunity to serve you again and demonstrate our improvements and commitment to you.
Guest User
Hmf Zhuozhi Double Bed Room With Memory Pillow, Adaptive Latex Mattress, On-Site Laundry Machine&High-Speed Wifi
Stayed in Jul 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jul 12, 2024
The location is good, the sanitation is very clean, and Sister Bing at the front desk is very nice. There is someone on duty at the front desk 24 hours a day, which is very good. The subway station is very close, and there are two bottles of free mineral water. I will stay here next time
Original TextTranslated by Google
Response from Property: ❤【320 meters adjacent to Dongxiaonan Subway Station】❤Dear friends: Hello! Thank you for your appreciation. Your satisfaction gives us full affirmation and is also the driving force for our progress. The hotel has always been committed to providing guests with satisfactory and surprising services. Smiling for you makes me happy. Your smile is the driving force for our work. We hope that in the future You can still 'love' us~
Naichazounaiwuyaocha
Hmf Dreamy Double Bed Room With Fresh Air System, Immersive Deep Sleep&on-Site Laundry
Stayed in Jun 2024
Other
3 review
2.2/5
Posted on Jun 15, 2024
Special items: No earplugs or random candies. The air conditioner in the room leaks, no odor. Soundproofing is average. The toilet and bathroom have odor. The only advantage is the projector, which is normal for listening to music and watching movies.
Original TextTranslated by Google
Response from Property: ❤【Giant Screen Projection】❤First of all, we thank you very much for choosing our service and thank you for taking the time to provide us with detailed feedback. We're sorry to hear that your experience didn't quite meet your expectations, especially regarding sleep aid earplugs, random candies, air conditioning, soundproofing, and hygiene. We sincerely apologize for the inconvenience this has caused you. Sleeping earplugs and random candies are special welcome gifts we have prepared for our guests. We are very sorry that these parts were missing when you checked in. We will review our item delivery process to ensure that all future guests can receive these small gifts as scheduled; regarding the air conditioner leakage, we have notified the maintenance team to inspect and repair the room you mentioned to prevent similar situations from happening again; we Understand that soundproofing is very important to the guest experience, especially when a quiet break is needed. Please be assured that we will consider incorporating better soundproofing measures into future renovation plans; Toilet and bathroom odors: this is definitely not the standard of our service. Your room will be deep cleaned immediately and our cleaning procedures will be re-evaluated and enhanced to ensure the highest hygiene standards are maintained in all rooms. We are happy to hear your positive comments about the projector, being able to listen to music and watch movies is one of the relaxing experiences we hope to provide our guests. As compensation for the problem you experienced, we hope to offer you a discount or free upgrade on your next stay. Please contact us directly and we will ensure that your next experience meets your expectations. We value your feedback as it helps us continually improve our services. We are committed to taking all necessary measures to ensure that our guests have a comfortable and satisfying stay.