Gaiety Valley ·Yunlin

Gaiety Valley ·Yunlin Reviews

Gaiety Valley ·Yunlin

No. 666, Da Jin Feng Jing, Jiangpu Street, Conghua District, Guangzhou, Guangdong, ChinaView Hotel Details
Gaiety Valley ·Yunlin
Gaiety Valley ·YunlinGaiety Valley ·YunlinGaiety Valley ·Yunlin
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Gaiety Valley ·Yunlin Guest Reviews

4.3/5
679 review
Verified reviews
Location4.6
Amenities4.3
Service4.2
Cleanliness4.3
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All reviews(679)
Positive reviews(625)
Reviews with photos/video(426)
Classy environment(212)
Loved the view(109)
Great air circulation(92)
Perfect for kids(36)
Too many mosquitoes(22)
Friendly front desk staff(20)
Well designed(12)
Has facilities for children(9)
Negative reviews(54)
DL1192
Xing Fu Villa Twin Room (360-Degree Panoramic View)
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The area is really beautiful (even though it was raining for the whole day) and the view from the capsule room is great! We enjoyed movie night on comfortable beds with projector screen in front and it was wonderful (small disadvantage is that everything is in Chinese and most of the movies you will need to buy). I also hope, that hotel can improve some small thing in the room itself but overall the experience was enjoyable and relaxing: comfortable stay, great nature, singing birds and sound of the raindrops on the rooftop at night✨
Response from Property: Dear customer, hello! Thank you very much for sharing your stay experience with us. At the same time, we appreciate your suggestions. We will continue to improve our facilities and equipment. We hope that you will have a better experience when you stay at the hotel again. We look forward to your next visit and wish you all the best!
dee
Xing Fu Villa Double Bed Room (360-Degree Panoramic View)
Stayed in Dec 2023
Couples
5 review
1.0/5
Posted on Dec 29, 2023
The pro; Beautiful view. The grounds were nice, we liked the bikes and the golf was fun. Con; The coffee at the coffee shop seemed to be made with off coconut milk. The staff. Most of the staff were really rude, didn’t seem to know what was going on and acted like they really hate their job. We were put into a cheaper room than we’d paid for the first night, and weren’t moved until midday the next day. The staff we were talking to tried to blame trip but when we showed that all the booking confirmations of the party stated the same room they reluctantly put us in the room we paid for. The breakfast the first day was ok, some of the items stale. But the second day the breakfast was not buffet. A seemingly off egg, cold porridge, sweet potato that had seen better days and liver noodles. The noodles the day before had been awesome, lots of choice and meat. Again not worth the price we had paid, at almost 1k a night it isn’t cheap and you just expect to get what you’ve paid for. As a dog friendly hotel, they hated my dog. One of the breakfast staff was really rude. Made us feel uncomfortable. Honestly the room and views are great. The staff need some training and there needs to be clearer organisation.
Response from Property: Dear customer, thank you for choosing to stay at Guangzhou Ketianxia Xiyue Villa Boutique Homestay and sharing your valuable time with us. As an important guest, we highly value your feedback and suggestions, which will help us continuously improve our facilities and services, bringing unforgettable memories to every guest who stays. Unfortunately, we were unable to provide you with a 5-point stay experience, We know that there are many hotels you can choose and stay in, but we hope that our sincere service can allow you to choose us again in your future travels. When you stay at Guangzhou Ketianxia Xiyue Zhuang Boutique Homestay next time, if you have any needs, please feel free to contact the hotel butler at any time. We will do our best to provide you with the best service and sincerely look forward to your next visit.
Nimasherpaa
Premier Cabin - 2-Bedroom, 2-Living Room
Stayed in May 2024
Family
14 review
2.7/5
Posted on Aug 27, 2024
The place was good overall. However it’s not convenient with small baby as there were lots of mosquitoes.
Response from Property: Dear friends, thank you for sharing your experience. I'm sorry to bring a bad experience to the baby. Your comments have both recognition and suggestions. I'm glad that you pointed out that we have shortcomings. We will certainly live up to your comments. We will continue to work hard to improve facilities and equipment, improve service awareness, and strengthen the work of disinfection and sterilization mosquitoes. We look forward to your coming again to review our progress, and strive for your next visit to give us a perfect 5 points of praise. I wish you happy every day!
Anonymous User
Xing Fu Villa Double Bed Room (360-Degree Panoramic View)
Stayed in Dec 2023
Travel with friends
5 review
3.0/5
Posted on Dec 31, 2023
An amazing location, ruined completely by the staff, they were incredibly rude and unprofessional throughout the entirety of the trip. They gave one of our friends a broken glass and when we told them it was broken and asked for a new one the staff started to accuse our friend of breaking the glass and were very rude, this was just one of many incidents. One friend was given the wrong accommodation by mistake and when asked about it the staff verbally attacked that friend and told them it was their fault, this is what they booked and a lot of in appropriate comments. After they looked again the staff realized that the mistake was on their end and then continue to insult the guest. I’m very disappointed with the overall stay and unfortunately the beauty of the location could not make up for the rudeness and unprofessionalism of the staff.
Response from Property: Dear customer, thank you for choosing to stay at Guangzhou Ketianxia Xiyue Villa Boutique Homestay and sharing your valuable time with us. As an important guest, we highly value your feedback and suggestions, which will help us continuously improve our facilities and services, bringing unforgettable memories to every guest who stays. Unfortunately, we were unable to provide you with a 5-point stay experience, We know that there are many hotels you can choose and stay in, but we hope that our sincere service can allow you to choose us again in your future travels. When you stay at Guangzhou Ketianxia Xiyue Zhuang Boutique Homestay next time, if you have any needs, please feel free to contact the hotel butler at any time. We will do our best to provide you with the best service and sincerely look forward to your next visit.
Hannah
Xing Fu Villa Double Bed Room (360-Degree Panoramic View)
Stayed in Dec 2023
Travel with friends
1 review
2.7/5
Posted on Dec 29, 2023
The hotel was beautiful. Great getaway place for a couple of days. However the service was not good. The people there were rude when it came to my pet. They didn’t seem to know the place very well when asking about what to do there and how late the places stayed up. The breakfast was not very good as well. I would go again if the staff changed.
Response from Property: Dear customer, we are glad that you have chosen to stay at Guangzhou Ketianxia Xiyue Villa Boutique Homestay. We apologize for any inconvenience caused during this trip, and we are also glad that you have pointed out our shortcomings. We will strengthen our employee training to address any existing issues. We hope that you will have a pleasant experience when you visit the hotel again. We look forward to your next visit!
Guest User
RV
Stayed in Dec 2022
Couples
1 review
4.2/5
Very Good
Posted on Dec 27, 2022
Great location not too far from Guangzhou. The RV was perfect for us and the dog. Breakfast was great portion. Would recommend!
Response from Property: Thanks for your comments! Hakkapark is located in the depth of the secret forest, 666 meters above sea level, is a natural forest oxygen bar, the resort staff sincerely look forward to your visit again!
Guest User
RV (6 Beds)
Stayed in Jan 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 22, 2022
This resort is a true gem! We stayed in an RV and were pleasantly surprised by its space, hot water and cleanliness. The area is beautiful and offers awesome hikes and scenery. The staff were very friendly and helpful, and the chef went the extra mile to accommodate our special (western) requests! When going there by Didi, though, you might struggle to get the correct address. Look for 'Guangzhou Hakka Resort' instead of Gaiety Valley. Three cheers and a high five to everyone at the resort. We loved every minute of it - the beautiful mountains, views, birds, quiet, food, etc. This was food for our souls!
6/19
Guest User
RV (8 Beds)
Stayed in Aug 2022
Family
1 review
4.2/5
Very Good
Posted on Aug 9, 2022
Nice location. RV was clean and had good AC. All swimming pools closed, which was disappointing. No mention of this prior to booking.
Response from Property: We apologize for this!The small swimming pool is open at a specific time, which is explained in Ctrip. We will take this as a lesson to practically improve the service quality and ensure that every guest is provided with meticulous and efficient quality services. Thanks again for your comments. We sincerely invite you come again ,Please let us have the opportunity to provide you with better service. Thank you very much! Wish you a happy life!
Lito Velasco
Rv Star Language-Family Room
Stayed in Jan 2022
Family
3 review
5.0/5
Outstanding
Posted on Feb 1, 2022
Great experience on the RV! We will definitely come back.
Response from Property: Dear guests, thank you for your support and praise for the scenic spot, and look forward to your next visit
Anonymous User
Xi Yue Zhuang Wangyue Exquisite
Stayed in Sep 2024
Couples
1 review
4.1/5
Very Good
Posted on Sep 10, 2024
I specifically asked the hotel to help decorate the room two days in advance because I was here to celebrate my birthday. The hotel agreed, but when I checked in, it was not decorated. I was not satisfied with this point, but the rest was worth the price, and the breakfast was also rich. Please note that it is best to go in the off-season and avoid the summer vacation, the experience will be much better.
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6/9
Response from Property: Dear guests, hello! Thank you very much for sharing your stay with us. We are sorry that we failed to leave you with a good memory this time. We attach great importance to your feedback and will make timely improvements, continuously improve facilities and equipment, strengthen internal staff training and improve service awareness. I hope you will have a good experience next time you visit! I wish you all the best and all you wish for!
Guest User
Xing Fu Villa Double Bed Room (360-Degree Panoramic View)
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 1, 2024
It was a really good stay. Very comfortable. The service was also very good. There was a special car for pick-up. The only shortcoming was that I didn't stay for two more days. There are many smart device functions inside, but I didn't introduce them. It's too low-key. I can only say that it really feels like a space capsule. It is worthy of being praised. I just hope that this hotel can always do so well. Really. I slept very well. The skylight is also very beautiful. I can see the blue sky. It's beautiful and happy. I had a very pleasant day.
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Kittywong2020
Premier Cabin - 2-Bedroom, 2-Living Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Service: I think it can be given full marks💯, from the front desk to the shuttle bus to the scenic spot staff, they are all very nice~ When you need a car, you can contact the butler in advance on WeChat to call a car, and the shuttle bus will arrive very quickly, not as slow as some customers commented before~ Maybe it has been improved, and you can learn from your mistakes and make progress, then it will definitely get better and better😎 You can order takeout, because you have to walk up the mountain road, so it will take a long time, so you have to order in advance; after the takeout is delivered to the front desk, the shuttle bus also delivered it to me in 10 minutes~ It was raining~ I think this kind of service is really good~ Environment: The air is invincible Good, there are screens, and there will be no mosquitoes when entering and exiting. My room type has two rooms, one big bed and two small beds, which meets the needs of a family of four. Hygiene: It's OK, it's acceptable to me. Facilities: The air conditioners are very powerful, there is a smart toilet, and there is even a 3M water purifier. There are tea sets on the balcony, so you can slow down and enjoy life. There are also latex pillows in the room (slow rebound pillows), which are more comfortable than ordinary pillows. P.S. You have to walk on the mountain road (cement road) to get in. It is not recommended to come in when it rains heavily. You can come in after the rain stops or before it rains. It's very photogenic when the weather is good.
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6/8
Guest User
Xing Fu Villa Twin Room (360-Degree Panoramic View)
Stayed in Aug 2024
Family
1 review
2.5/5
Posted on Aug 31, 2024
The environment is good, but the front desk service is very bad. It seems that they don't want to receive you. They are unwilling to answer any questions. They all seem to owe them money. It's such an expensive B&B for one night. I'm not here to suffer and see your expressions. It really affects my mood! ! 😒😒
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Guest User
Rv Star Language-Family Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The B&B rooms are well-equipped, clean and tidy. The housekeeper service is also in place. If you need anything, they respond quickly, which is very considerate.
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Guest User
Xing Fu Villa Twin Room (360-Degree Panoramic View)
Stayed in Aug 2024
Family
7 review
2.0/5
Posted on Aug 22, 2024
This experience was very bad! It was a thunderstorm on the day of departure. The application for cancellation or rescheduling communicated with the hotel through Ctrip was rejected. Forget it, I still went there. As expected, all projects were suspended after arriving. Only the glass drifting project was open. I was trapped in the hotel for the whole first day. Shortly after checking in, children and the elderly were trapped in the toilet and bathroom. After waiting for more than 10 minutes, the staff came to deal with it. The second day was also a rainy day, and only rafting was open. The restaurant breakfast was a buffet breakfast. I advise you not to expect it. Both the dishes and the taste are not worth the 88 yuan charge. Just eat enough! The rain finally stopped when I packed my luggage and checked out, and I went to experience the only open rafting project. The staff said that the clothes would not be too wet, but after coming down, the whole body was soaked. There was a public shower room marked on the map distributed. I contacted the front desk and said that they would arrange someone to pick us up. I waited for 20 minutes but no one was seen. I asked the front desk again, and the front desk said that they had sent someone over. Finally, I asked the front desk to tell me the specific location, and I walked over by myself without waiting. When I arrived at the shower room, I found that there was no rain shower equipment installed at all. It was just an ordinary toilet. At this time, the front desk was still arguing with me that there was a shower, because the drifting water was very dirty, that is, yellow mud water. If you don’t rinse it clean, you will definitely get a skin disease. I can only buy a box of mineral water and barely rinse it in the shower room without a shower. I was extremely angry throughout the whole process! In summary, the waiting time for the shuttle bus to the scenic spot is long, the hygiene of the recreational facilities is poor, the facilities are not perfect, and there are no unopened facilities marked on the guide. The front desk staff is not familiar with the equipment of the scenic spot, perfunctory to the guests’ requirements, and has a poor attitude. If you encounter problems, don’t think they will help you solve them, and the solutions you propose will not be implemented. Anyway, it’s left to fend for itself. It’s a very bad experience!
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Response from Property: Hello dear guests! Thank you very much for sharing your stay experience with us. I'm sorry that I couldn't leave you with a good memory this time. We attach great importance to your feedback and will make improvements in a timely manner. We will continue to improve facilities and equipment and strengthen internal staff training. We hope you will I hope you will have a wonderful experience next time you visit! I wish you all the best and everything you wish for!