350 Reviews
Yunkai Hotel
Baiyun Tonghe and Longdong area Guangzhou|2.11km from Runxiang Building
Latest booking 3 hrs ago
Let me start with my dissatisfaction. The short-haired waiter on duty at the front desk at 23:20 on January 12 made people feel particularly bad. Ctrip clearly stated ”Mountain View”, but the waiter asked, ”Mountain View?” What mountain view? We don’t have a mountain view here! ! When I showed her Ctrip’s “Mountain View” introduction, she changed her mind and said, Baiyun Mountain, right? The one facing that direction is particularly noisy. Do you want to make noise on that side? The one arranged for you is a quiet one for watching the swimming pool. Do you want to change it to a noisy one? After hearing her repeatedly stressing that it was noisy, I could only listen to her arrangements, and the room type I chose clearly stated ”mountain view.” She was so frightened that she stopped looking at the mountains. As a result, I stayed in the dark and cold side for two days in a row, and there was no view of the swimming pool. My window faced all the balconies of the residential building next door, which were all messy. Since I checked in at night and left early the next day, I didn't pay attention to the orientation of this building. It wasn't until today that I discovered that there is a mountain view room facing Baiyun Mountain, and there is no obstruction, and it is sunny. No matter which side faces the main road! ! ! So, what did this waiter do? Are you here to tarnish the image of this hotel? ? ? The guest booked a mountain view room, but they were not given a room with a mountain view. He said there was no such room. Later, he threatened the guest that the mountain view side was particularly noisy, so he arranged a room with a dark side view of the balcony of a residential building? ? ? Continuing with the shortcomings, it also has something to do with this waiter. I came to the front desk to pick up something on the afternoon of the third day. It was around 5 pm on January 14th. I saw her at the front desk again. She was chatting with a colleague. The chat was in full swing. I saw a guest. Instead of saying hello or doing business, they chatted and treated the guests like air. This kind of waiter is actually arranged at the front desk? ? ? With this kind of front desk attendant and this kind of service experience, some other benefits are wiped out. The air conditioner on the shady side brings cool breeze, and the room is very cold. No matter how the heat mode is adjusted or the temperature is adjusted, the room is always 18 or 20 degrees Celsius. The bedding, including mattress, sheets, pillows, was very comfortable. There's also the matter of hygiene. Breakfast is OK and the breakfast chef is very good! But the front desk clerk and the cold room wiped out all these good things. It must be dealt with properly, and when it’s time to transfer, just transfer! !
Outstanding
2296 Reviews