Family-friendly Hotels in Guangzhou

Got an upgrade in parent/child room on 35th floor It looked fully renovated, fresh scent and carpet smell. My room was very big and clean and looked like I was the first one to use it. It had that fresh smell They could change the breakfast times to times and add more options for halal/muslims customers. Overall they have a lot of options in breakfast too Cleaning was spot on and location is very near to all restaurants and shops. Multiple Canton Fair shuttle a day to pick you up and drop you back to hotel Swimming and gym was also very nice I would use it again for sure but only if it’s 35th floor and above

Hotel is nice but bad room service experience. Expensive price for bad food that was obviously cooked hours before and reheated. Arrived almost cold. Very disappointed.

Prime locations... Wonderful staffs..... Hotel is very clean, and we booked 2 bedroom 100m2 spacious apartment.... Overlooking the canton tower... Beautiful view in night time... Good food.... Steam and sauna was awesome.... Surrounding have lot of local food and cafes...

Amazing location. Several major shopping malls nearby and at least 3 major stations are within walking distance Excellent recreational facilities - Lovely indoor pool with a decent enough length to do some laps in - well equipped gym - good sauna/steam and jacuzzi facilities Rooms outdated - the bedside light switches are between the wall and the bedside table, my hands got caught several times - lack of modern touches such as USB C ports , smart lighting and curtain functions Food - quality could be better - lacks finesse - breakfast range is substandard - Cocktails are good

Excellent service, location, and amenities. Full view of the hotel pool and the lovely city from my room on the 11th floor. Great breakfast buffet with a wide selection of Western and Chinese food. Just a 1-minute walk from Tiyu Xi Lu metro station. Will definitely come back again!

Excellant Stay.. The reception and Concierge Staff should learn to speak English. Landed Morning 5am..it was difficult to communicate. ENGLISH SHOULD BE COMPULSORY.

It was a surprise to get a free upgrade when checking in the hotel, after searching thru WeChat proposed hotel, noted that I was paying 100++ CNY more for the deluxe room! When going up the hotel, the corridor was dark and the spoilt bulb wasn’t replaced. Things get more challenging was the bathroom water was so milky this morning which I couldn’t use it to shower nor washing my face. This is also the time when I was rushing to board my flight!

The room was clean. The receptionists were not attentive (kinda arrogant). The hotel’s location was not traveler friendly that we had to book DiDi every time we wanted to go eat or visit places or go metro station. There’re no spots around the hotel that are good for travelers to go.

Our order has 2 breakfast everyday but the hotel record only shows 1. We have to show the trip.com confirmation (luckily husband has printed it out, we can't find it again from the order) and they checked that their record is wrong. Billy at the reception doesn't smile and I think he should ask me to add 1 more breakfast (because there is discount to add in advance) but he didn't do so and make me spent half hour to prove I should have 2 breakfast in the next morning. The manager Yannes has apologized and let us have breakfast in the VIP lounge (also free for tea time and happy hour). The food is only average. The waitress asked me if the food okay, I said the bread of the egg benedict is too soft. Then she answered usually people dont' eat the bread. Do you think her answer is so strange? The hotel is grand, the garden and pond is beautiful, room is cozy but you can hear the noise in the next room. The cleaning lady has good smile and polite. Very close to the MTR station and the restaurant Dim Dou Duck.

Front Desk staff is top service, housekeeping lady that clean my room, thank you so much for the hand writing note.Concierge staff, doesn’t feel like helping traveller like us. I want to thank front desk for helping me and assisting on my request. Here are the major negative thing that i personally feel 1. Centralized A/C which is too hot even though i have switch to the lowest degree with cool high air. 2. Window too dusty as i was told to open the window if is too hot and stuffy 3. Shower top needs to change as the rubber tip turn brownish and water shooting from different direction 4. Breakfast expenses need to pay on the spot and not able to settle upon departure 5. Lift is alittle scary to me even though is safe. The lift have not completely stop and the door open. Overall, staffs is good but hotel is kinda old.