Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers)

Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers) Reviews

Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers)

No.11 Binjiang Road, Xiangshan District, Guilin, Guangxi, 541002, ChinaView Hotel Details
Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers)
Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers)Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers)Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers)
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Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers) Guest Reviews

4.6/5
Very Good
2713 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2713)
Positive reviews(2642)
Reviews with photos/video(1024)
Loved the view(638)
Convenient location(623)
Delicious breakfast(303)
Close to scenic area(295)
Friendly front desk staff(164)
Tasty restaurant(114)
Negative reviews(71)
Ke Ying
Guestroom - City-View, Street-View (2 Beds)
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on 13 Sep 2024
The location of the hotel is great. Walking distance to Sun Moon Pagoda and Zhengyang Road Street. The staff is friendly and the room is clean.
Response from Property: Dear guest: 。◕ᴗ◕。Thank you very much for staying at Venus Royal Hotel Guilin Elephant Trunk Hill Sun Moon Twin Towers and for your recognition of us! We will strive to do better! The Guilin Elephant Trunk Hill Sun Moon Twin Towers store is located on the most beautiful Binjiang Avenue in Guilin, with lush trees and fresh air; The hotel faces the Li River, with the Sun Moon Twin Towers on the left and the Guilin City Emblem - Elephant Trunk Hill on the right. The scenery is beautiful and the location is excellent! Standing on the hotel's unique terrace, you can enjoy the beautiful scenery of mountains and waters, and enjoy the unique beauty! The Venus Royal Hotel Guilin Elephant Trunk Mountain Sun and Moon Twin Towers, with excellent scenery and warm and comfortable rooms, looks forward to your visit again!
Guest User
Elegant Room (2 Beds)
Stayed in Jul 2024
Family
6 review
4.2/5
Very Good
Posted on 3 Sep 2024
Fantastic location, on the Li River, close to Elephant Trunk Hill and Shan Lake! We made use of the washer / dryer on the floor and enjoyed the restaurant on the 5th floor.
Response from Property: Dear guest: Thank you very much for staying at Venus Royal Hotel (Guilin Elephant Trunk Hill Sun Moon Twin Towers). Among the many hotels in Guilin, you have chosen us. This is a trust and a precious fate! We deeply regret not receiving your five-star review! The hotel provides 24-hour service. If you have any needs or questions, please feel free to contact the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and providing every guest with a comfortable experience has always been the common goal of every employee. Thank you very much for taking the time out of your busy schedule to provide your valuable feedback. We understand that the improvement of a hotel cannot be separated from the suggestions of its guests. Hope you can stay at the Venus Royal Hotel (Guilin Elephant Trunk Hill Sun Moon Twin Towers) again, feel our warmth and changes, and wish you a happy life and all the best!
J_Lee434
Deluxe Family Friendly Children's Suite - With View (Balcony)
Stayed in Jun 2024
Family
5 review
4.2/5
Very Good
Posted on 20 Jun 2024
We had a decent stay in the family room of this hotel. It was located close to the busy part of the city center and right next to the park with the pagoda. We had bunkbeds for the kids in a separate part of the room. The bunkbeds were super firm and uncomfortable. The breakfast buffet was small and limited in choice. However, the room was clean and the hotel staff were nice. Since we only stayed one night, the negatives were not a big deal. 
TUNG23
Deluxe Panorama Room - Lake-View (Double Bed) (Terrace)
Stayed in Mei 2024
Couples
3 review
4.7/5
Amazing
Posted on 4 Jun 2024
Hotel is near most tourist-attraction area, All places is in walkable distance There are many restaurants, also night market nearby The room is so spacy and comfy The View is the best of all but the outside window is quite dirty, it would be perfect if i can see twin pagoda from perfect clean window room
Shams
Elegant Room (2 Beds)
Stayed in Feb 2024
Couples
4 review
4.5/5
Great
Posted on 26 Feb 2024
The location is excellent. Just beside the sun and moon pagoda. Scenic area just across the road. The hotel lobby has a corner to sell cruises and attraction tickets. Hotel staffs are friendly. Good check in and check out experience. We liked the restaurant and enjoyed breakfast. Better to ask for a Street or Lakeview room. Overall a nice experience.....
6/20
Response from Property: Dear guest, hello! Thank you very much for staying at the Venus Royal Hotel Guilin Elephant Trunk Mountain Sun and Moon Twin Towers. Among the many hotels in Guilin, you have chosen us, which is a kind of trust and a precious fate! We are deeply sorry that we did not receive your five-star review!We are deeply sorry that we did not receive your five-star review!The hotel provides 24-hour service, and any needs or issues can be reported to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and ensuring that every guest has a comfortable experience has always been a common goal of our employees. . Thank you very much for taking the time to give your valuable feedback amidst your busy schedule. We understand that the improvement of our hotel is inseparable from the suggestions of our guests. I hope you can stay at the Venus Royal Hotel Elephant Mountain Park again, feel our enthusiasm and change, and wish you a happy life and all the best!
Bney
Premier Family Suite - City-View
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on 11 Apr 2024
Great location. Nice hotel. Book an executive suite , and the hotel upgraded to Premier Panorama Suite - River View. Much appreciated. Thank you.
Response from Property: [270-degree super-large viewing platform for internet celebrities to check in, travel photography, and a panoramic view of the city emblem] Dear guests: Hello! Thank you very much for staying at Venus Royal Hotel Guilin Xiangbi Hill Sun Moon Twin Towers and for your affirmation of us! We will work hard to do better! Guilin Xiangshan Park Branch is located on the most beautiful Binjiang Avenue in Guilin, with green trees and fresh air; the hotel faces the Li River, with Shan Lake (Sun Moon Twin Towers) on the left and the Guilin city emblem---Elephant Trunk Hill on the right. The scenery is beautiful and the location is excellent! Standing on the hotel's unique terrace, you can enjoy the beautiful scenery of the mountains and rivers and enjoy the unique beauty! With excellent scenery and warm and comfortable guest rooms, Venus Royal Hotel Guilin Xiangbi Hill Sun Moon Twin Towers looks forward to your visit again!
Guest User
Deluxe Family Friendly Room - Garden-View (2 Beds)
Stayed in Mac 2024
Family
5 review
5.0/5
Outstanding
Posted on 29 Mac 2024
Fantastic location. Great restaurant. Lovely room. My auntie and I really enjoyed this hotel!
Anonymous User
Guestroom - City-View, Street-View (2 Beds)
Stayed in Mac 2024
Family
3 review
5.0/5
Outstanding
Posted on 31 Mac 2024
Had a lovely stay, view was amazing ideal location. Food was amazing
6/11
Response from Property: [Give your baby a warm "secret base" ----- family suites and parent-child suites with different themes] Dearest little master, thank you for sharing this most precious memory with us despite your busy schedule ~ the hotel's Memory Coffee The viewing restaurant has a 270° super wide-angle view, with piano accompaniment and dancing stars. The B1 floor is within reach of the Sun and Moon Twin Towers standing among the two rivers and four lakes. The huge glass floor-to-ceiling windows allow you to sit indoors and quietly appreciate the mountains and waters of Guilin. The B2 floor has the best viewing spot, looking affectionately at Xiangshan Park. You can enjoy the breeze of the Li River on the terrace. Take a sunbath during afternoon tea time and enjoy your free time ~ Stay at Venus Royal Hotel Guilin Elephant Trunk Hill Riyue Twin Towers Branch, and check out the Guilin Internet celebrity restaurant that is popular on major websites - Yi Coffee Guilin Xiangshan Park Branch. This is a must-do when you come to Guilin~ I wish you a good mood every day~ 。◕ᴗ◕。
Anonymous User
Deluxe Family Friendly Room - Garden-View (2 Beds)
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on 23 Feb 2024
My Chinese is not good but l could enjoy the stay by the support of the staff who speaks English. But basically most of visitors are Chinese so if you couldn’t speak Chinese at all then the stay at Sanya will be tough. The view from the room was nice but until late night the Karaoke voice from the garden came into the room, since in the garden there are several restaurants or bars. Basically I satisfied the stay at this hotel. I think the restaurant out side of hotel is better.
Response from Property: Dear guest, hello! Thank you very much for staying at the Venus Royal Hotel Guilin Elephant Trunk Mountain Sun and Moon Twin Towers. Among the many hotels in Guilin, you have chosen us, which is a kind of trust and a precious fate! We are deeply sorry that we did not receive your five-star review!We are deeply sorry that we did not receive your five-star review!The hotel provides 24-hour service, and any needs or issues can be reported to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and ensuring that every guest has a comfortable experience has always been a common goal of our employees. . Thank you very much for taking the time to give your valuable feedback amidst your busy schedule. We understand that the improvement of our hotel is inseparable from the suggestions of our guests. I hope you can stay at the Venus Royal Hotel Elephant Mountain Park again, feel our enthusiasm and change, and wish you a happy life and all the best!
seanhsl
Elegant Room (Double Bed)
Stayed in Jan 2024
Couples
17 review
3.0/5
Posted on 2 Feb 2024
Very dissapointed when we got into our room. The room was so small. The size description is wrong! It is less than 20m square. I thought we will have a free upgrade but did not even get one. Very dissapointed. At least the top floor restaurant had a great view.
Response from Property: Dear guest, hello! Thank you very much for staying at the Venus Royal Hotel Guilin Elephant Trunk Mountain Sun and Moon Twin Towers. Among the many hotels in Guilin, you have chosen us, which is a kind of trust and a precious fate! We are deeply sorry that we did not receive your five-star review!We are deeply sorry that we did not receive your five-star review! Our elegant king size bed has an area of approximately 28-30m ², The free hotelupgrade is based on the room volume on the day of the upgrade. The hotel provides 24-hour service, and any needs or issues can be reported to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and ensuring that every guest has a comfortable experience has always been a common goal of our employees . Thank you very much for taking the time to give your valuable feedback amidst your busy schedule. We understand that the improvement of our hotel is inseparable from the suggestions of our guests. I hope you can stay at the Venus Royal Hotel Elephant Mountain Park again, feel our enthusiasm and change, and wish you a happy life and all the best!
Guest User
Premier Family Suite - City-View
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on 15 Jul 2024
Guilin is a beautiful city and the hotel is very conveniently placed by the lake. The staff are very friendly and one of our waiters, Vince, was very attentive and professional. He spoke some English and engaged with us in conversation. The food at the hotel was amazing too, I would definitely recommend it if you feel like having a meal with an amazing view of the two pagodas overlooking the lake.
JONATHAN AARON
Premier Family Suite - City-View
Stayed in Ogo 2024
Travel with friends
1 review
4.5/5
Great
Posted on 2 Sep 2024
Very clean, big rooms, very good matress, breakfast was good with a great view!
Niko
Elegant Room (Double Bed)
Stayed in Jul 2024
Couples
5 review
3.5/5
Posted on 27 Jul 2024
Room was Clean. But the food was pretty average. The price was really good tough 3.5/5
Kwun Sang James
Sunshine Premier Suite - With View (Terrace)
Stayed in Jun 2024
Family
15 review
4.5/5
Great
Posted on 12 Jun 2024
Due to heavy rain, water leakage affected the room and was upgraded to a bigger family room. A discount was then offered on the nite accommodation. Front desk staff was very helpful during my 3 nites stay. Breakfast could improve somewhat
Guest User
Elegant Room (2 Beds)
Stayed in Mei 2024
Travel with friends
13 review
4.2/5
Very Good
Posted on 26 Mei 2024
So well located. With very nice staff and large rooms. I liked it a lot. The hotel also has its own activities store where you can book your activities in the city.