Venus Royal Hotel (Guilin Elephant Trunk Hill Sun and Moon Twin Towers) Guest Reviews
4.6/5
Very Good
2750 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(2750)
Positive reviews(2674)
Reviews with photos/video(1025)
Convenient location(602)
Loved the view(577)
Close to scenic area(286)
Delicious breakfast(271)
Friendly front desk staff(157)
Tasty restaurant(107)
Negative reviews(76)
Yong Ee Jong Eugene
Premier Family Suite - City-View
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 19, 2024
nice clean big room. Right next to the lake and sun moon towers and a night market. At night can get a bit noisy from music and noise from the street but it's understandable because of the touristy area and only get better after 10pm. Overall, great value and highly recommended!
Response from Property: 【 Give your baby a warm 'secret base' - family suites with different themes, parent-child suites 】 Dear little master, thank you for sharing this most precious memory with us amidst your busy schedule~The hotel's Memory Coffee Observation Restaurant boasts a 270 ° ultra wide angle view, piano accompaniment, and dancing stars. On the B1 floor, you can reach the Sun Moon Twin Towers which stand in two rivers and four lakes. The giant glass french window let you sit indoors and taste the mountains and water of Guilin quietly.The B2 floor boasts the best viewing point, with a deep gaze towards Xiangshan Park. You can fully experience the gentle breeze of the Li River brushing your face on the terrace. Come for a sunbathe during afternoon tea time and enjoy a leisurely float~Check into the Venus Royal Hotel Guilin Elephant Trunk Mountain Sun Moon Twin Towers and check out the popular Guilin internet famous restaurant - Yi Coffee Guilin Elephant Mountain Park Branch. This is a must do when coming to Guilin~Wishing you a good mood every day~ ◕ᴗ◕。
Amazing view from room. Cool amenities including a high quality massage chair. The fried rice for breakfast was yummy. The bathtub was fantastic. Hotel staff was helpful. Only issue I had with the specific room I reserved was that the entrance to the twin pagoda park was on the street below and people were very loud. From as early as 6am to about 11pm there is bound to be some noise. Personally for me, the view from the room offset that issue.
Response from Property: Dear sir/madam, thank u so much for giving such high praise!。◕ᴗ◕。 Also because the hotel is located in a scenic area, it is inevitable that there will be noise. We do apologize for that. I'm very glad that you like the scenery of Guilin. Have a nice trip!!!
Ivy yap
Elegant Room (2 Beds)
Stayed in Oct 2024
Family
7 review
4.2/5
Very Good
Posted on Oct 29, 2024
Front desk staff not so friendly compared to others hotel, they more concentrated on phone 😅
The location is very good, near to attractions
Response from Property: Dear sir/madam, thank you so much for choosing to stay in our hotel. We regret that the service did not meet your expectations, please accept our sincere apology. Hope you have a nice trip in Guilin, best wishes.
Ke Ying
Guestroom - City-View, Street-View (2 Beds)
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The location of the hotel is great. Walking distance to Sun Moon Pagoda and Zhengyang Road Street. The staff is friendly and the room is clean.
Response from Property: Dear guest: 。◕ᴗ◕。Thank you very much for staying at Venus Royal Hotel Guilin Elephant Trunk Hill Sun Moon Twin Towers and for your recognition of us! We will strive to do better! The Guilin Elephant Trunk Hill Sun Moon Twin Towers store is located on the most beautiful Binjiang Avenue in Guilin, with lush trees and fresh air; The hotel faces the Li River, with the Sun Moon Twin Towers on the left and the Guilin City Emblem - Elephant Trunk Hill on the right. The scenery is beautiful and the location is excellent! Standing on the hotel's unique terrace, you can enjoy the beautiful scenery of mountains and waters, and enjoy the unique beauty! The Venus Royal Hotel Guilin Elephant Trunk Mountain Sun and Moon Twin Towers, with excellent scenery and warm and comfortable rooms, looks forward to your visit again!
Guest User
Guestroom - City-View, Street-View (2 Beds)
Stayed in Oct 2024
Business travelers
8 review
4.0/5
Very Good
Posted on Oct 6, 2024
还行吧女呼呼。牛瑞。。thank you for your mma ufc baby bba lmn nms msn nayer
Response from Property: [270-degree super-large viewing platform for internet celebrities to check in, travel photography, and a panoramic view of the city emblem] Dear guests: Hello! Thank you very much for staying at Venus Royal Hotel (Guilin Xiangbishan Sun and Moon Twin Towers). Among the many hotels in Guilin, you chose us. This is a trust and a precious fate! We are deeply sorry that we failed to get your five-star review! The hotel provides services 24 hours a day. If you have any needs or questions, you can give feedback to the front desk as soon as possible. We will do our best to meet your stay needs as soon as possible. Customer satisfaction is our greatest pursuit. It has always been the goal of every employee of ours to make every guest have a comfortable experience. Thank you very much for taking the time to feedback your valuable opinions in your busy schedule. We are well aware that the improvement of the hotel is inseparable from the suggestions of the guests. I hope you can stay at Venus Royal Hotel (Guilin Xiangbishan Sun and Moon Twin Towers) again, feel our enthusiasm and changes, and wish you a happy life and everything goes well!
Guest User
Elegant Room (2 Beds)
Stayed in Jul 2024
Family
6 review
4.2/5
Very Good
Posted on Sep 3, 2024
Fantastic location, on the Li River, close to Elephant Trunk Hill and Shan Lake! We made use of the washer / dryer on the floor and enjoyed the restaurant on the 5th floor.
Response from Property: Dear guest: Thank you very much for staying at Venus Royal Hotel (Guilin Elephant Trunk Hill Sun Moon Twin Towers). Among the many hotels in Guilin, you have chosen us. This is a trust and a precious fate! We deeply regret not receiving your five-star review! The hotel provides 24-hour service. If you have any needs or questions, please feel free to contact the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and providing every guest with a comfortable experience has always been the common goal of every employee. Thank you very much for taking the time out of your busy schedule to provide your valuable feedback. We understand that the improvement of a hotel cannot be separated from the suggestions of its guests. Hope you can stay at the Venus Royal Hotel (Guilin Elephant Trunk Hill Sun Moon Twin Towers) again, feel our warmth and changes, and wish you a happy life and all the best!
J_Lee434
Deluxe Family Friendly Children's Suite - With View (Balcony)
Stayed in Jun 2024
Family
5 review
4.2/5
Very Good
Posted on Jun 20, 2024
We had a decent stay in the family room of this hotel. It was located close to the busy part of the city center and right next to the park with the pagoda. We had bunkbeds for the kids in a separate part of the room. The bunkbeds were super firm and uncomfortable. The breakfast buffet was small and limited in choice. However, the room was clean and the hotel staff were nice. Since we only stayed one night, the negatives were not a big deal. 
Response from Property: 【270度超大觀景網紅打卡台,旅拍相伴,城徽美景盡收眼底】尊敬的賓客:您好!非常感謝您入住維納斯皇家酒店(桂林象鼻山日月雙塔店),桂林眾多酒店中,您選擇了我們,這是一種信任,更是珍貴的緣分! 沒能得到您的五星點評,我們深感遺憾!酒店24小時全天提供服務,有任何需要或問題都可第一時間與前台反饋,我們會第一時間力所能及的滿足您的入住需求。客户的滿意就是我們最大的追求,能夠讓每一位賓客擁有舒適的體驗一直是我們每一位員工共同努力的目標。非常感謝您百忙之中抽空反饋您的寶貴意見,我們深知酒店的完善與客人的建議是分不開的。希望您能再次下榻維納斯皇家酒店(桂林象鼻山日月雙塔店),感受我們的熱忱和變化,祝您生活愉快,事事順意!
Hotel is near most tourist-attraction area,
All places is in walkable distance
There are many restaurants, also night market nearby
The room is so spacy and comfy
The View is the best of all but the outside window is quite dirty,
it would be perfect if i can see twin pagoda from perfect clean window room
Response from Property: [270-degree super large viewing platform for internet celebrities to check in, accompany you for travel photography, and have a panoramic view of the beautiful city emblem] Dear guests: Hello! Thank you very much for staying at Venus Royal Hotel Guilin Elephant Trunk Mountain Riyue Twin Towers Branch. Among many hotels in Guilin, you chose us. This is a kind of trust and a precious fate! We failed to get your five-star review. Deeply sorry! The hotel provides services 24 hours a day. If you have any needs or questions, you can report them to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and providing every guest with a comfortable experience has always been the goal of each of our employees. Thank you very much for taking time out of your busy schedule to give us your valuable feedback. We know that the improvement of the hotel is inseparable from guests' suggestions. I hope you can stay at Venus Royal Hotel Xiangshan Park Branch again and feel our enthusiasm and changes. I wish you a happy life and everything goes well!
Guest User
Deluxe Family Friendly Room - Garden-View (2 Beds)
Stayed in Oct 2024
Family
7 review
4.7/5
Amazing
Posted on Oct 26, 2024
Really nice hotel just next to the moon and sun twin pagodas. However this also means noise from morning till night from tour groups and windows are thin and let a lot of noise through.
Response from Property: Dear sir/madam, I apologize for not having a good stay for you. Because the hotel is located in a scenic area, it is inevitable that there will be noise. We do apologize for that. Hope the beauty of Guilin can make you happy. Have a nice trip!!!
Shams
Elegant Room (2 Beds)
Stayed in Feb 2024
Couples
4 review
4.5/5
Great
Posted on Feb 26, 2024
The location is excellent. Just beside the sun and moon pagoda. Scenic area just across the road. The hotel lobby has a corner to sell cruises and attraction tickets. Hotel staffs are friendly. Good check in and check out experience. We liked the restaurant and enjoyed breakfast. Better to ask for a Street or Lakeview room. Overall a nice experience.....
6/20
Response from Property: Dear guest, hello! Thank you very much for staying at the Venus Royal Hotel Guilin Elephant Trunk Mountain Sun and Moon Twin Towers. Among the many hotels in Guilin, you have chosen us, which is a kind of trust and a precious fate! We are deeply sorry that we did not receive your five-star review!We are deeply sorry that we did not receive your five-star review!The hotel provides 24-hour service, and any needs or issues can be reported to the front desk as soon as possible. We will do our best to meet your check-in needs as soon as possible. Customer satisfaction is our greatest pursuit, and ensuring that every guest has a comfortable experience has always been a common goal of our employees. . Thank you very much for taking the time to give your valuable feedback amidst your busy schedule. We understand that the improvement of our hotel is inseparable from the suggestions of our guests. I hope you can stay at the Venus Royal Hotel Elephant Mountain Park again, feel our enthusiasm and change, and wish you a happy life and all the best!
Ngāraiti
Guestroom - City-View, Street-View (2 Beds)
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 24, 2024
AMAZING location. Right near the twin pagoda... stunning.
Large rooms with the luxury you want but can never afford.
Helpful staff, who try their best.
Loved this hotel, will definitely return.
Response from Property: Dear sir/madam, thank you so much for giving such high praise! We will strive to do better and looks forward to your visit again!!!!!。◕ᴗ◕。
Elena
Guestroom - City-View, Street-View (2 Beds)
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 19, 2024
In the heart of Guilin, overlooking the lake with pagodas. Very tasty breakfasts! The restaurant has a nice view, we had a very tasty dinner! We have upgraded rooms, for which thank you very much!
Personal doesn't speak English, it was a little problem for us, we used translator as almost everywhere in China.
Response from Property: Dear Sir/Madam, thank you very much for staying at Venus Royal Hotel Guilin Elephant Trunk Mountain Sun Moon Twin Towers and for your recognition of us! We believe the hotel's unique geographical location and excellent scenery have left a very deep impression on you! Thanks for your praise again. We will strengthen language training for our employees and look forward to your return!꒰๑>ᴗ•๑꒱
爱旅遊的地球人
Premier Family Suite - City-View
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Great location. Nice hotel. Book an executive suite , and the hotel upgraded to Premier Panorama Suite - River View. Much appreciated. Thank you.
Response from Property: [270-degree super-large viewing platform for internet celebrities to check in, travel photography, and a panoramic view of the city emblem] Dear guests: Hello! Thank you very much for staying at Venus Royal Hotel Guilin Xiangbi Hill Sun Moon Twin Towers and for your affirmation of us! We will work hard to do better! Guilin Xiangshan Park Branch is located on the most beautiful Binjiang Avenue in Guilin, with green trees and fresh air; the hotel faces the Li River, with Shan Lake (Sun Moon Twin Towers) on the left and the Guilin city emblem---Elephant Trunk Hill on the right. The scenery is beautiful and the location is excellent! Standing on the hotel's unique terrace, you can enjoy the beautiful scenery of the mountains and rivers and enjoy the unique beauty! With excellent scenery and warm and comfortable guest rooms, Venus Royal Hotel Guilin Xiangbi Hill Sun Moon Twin Towers looks forward to your visit again!
Mohammad.Ebi
Guestroom - City-View, Street-View (2 Beds)
Stayed in Oct 2024
Couples
16 review
4.2/5
Very Good
Posted on Oct 4, 2024
The hotel is situated in a fantastic location downtown, right next to the iconic Twin Towers. From the balcony, there's a stunning view of Elephant Hill. While the room is clean and well-maintained, it can get quite noisy at times.
Response from Property: Dear Sir/Madam, Thank you very much for choosing to stay at Venus Royal Hotel Guilin Elephant Trunk Hill Sun Moon Twin Towers. Because the hotel is located in a scenic area, so it is inevitable that there will be noise. We are so sorry about that. Thank you again for the praise of our hotel, hope you will choose to stay next time. Welcome to Guilin, have a nice trip!!!!!
Maimee
Deluxe Family Friendly Children's Suite - With View (Balcony)
Stayed in Sep 2024
Family
2 review
2.0/5
Posted on Sep 24, 2024
The hotel is a little bit worn out and the toys in the room are old and filthy. The receptionist was not helpful at all and seems not properly trained. I’d like to ask for his help to exchange me a ¥20 note for my coming trip by ship to Yangshuo. I offered to transfer ¥20 to the hotel by Alipay and he could give me cash, he said it didn’t work and I must give him cash for exchanging it. So I gave him ¥100 and asked if he can exchange it for some small notes, he picked up the cash in the drawer (I saw there are ¥50, a few ¥20 and other notes, they can make up ¥100), after thinking for a few seconds, he changed his mind and told me he still couldn’t do it for me, and did not offer another other help at all! Luckily the DiDi driver came to pick me up just stop at a local store and helped me to get a ¥20 note on my way to the port. It definitely prove the hotel staff is useless. I won’t stay in this hotel and will tell all my friends stay away from this brand. The location is very good though but it’s such a waste for them to running a hotel there.
Response from Property: Dear Sir/Madam, Thank you very much for choosing to stay at Venus Royal Hotel Guilin Elephant Trunk Hill Sun Moon Twin Towers. Unfortunately, the service did not meet your expectations. Please accept our sincere apologies. Regarding what you said, we have learned about the situation afterwards. Firstly, it can't exchange money through the first method you mentioned at that time because with the popularity of electronic payments, we are hardly ever carries cash any more. So the only way is through the second method, which is for you to exchange cash with the cash in our front desk reserve fund. But at that time, there were only three sheets of 20 yuan and several sheets of 50 yuan left in the drawer, so we said that we couldn't raise enough 100 yuan to change to you. We sincerely apologize once again for this and hope to restore some of the image in your heart.