Guilin village creek inn Reviews

Response from Property: I am the store manager of Heshe Yueshan. I didn't want to reply, but I really felt uncomfortable in my heart, so I am replying here. 1: Guest, if you check out the room today, 15% of the room fee, 75 yuan, has been refunded to your account before 18:00 today. Your payment will go to Ctrip, and our hotel has already paid the room payment in advance. 2: It is our fault that the room only has 1.5 beds. We were unwilling to sell this house because it was full during the summer vacation. This was our mistake. You arrived late, and the hotel does not have any room to change to you. The price of 200 includes 2 breakfasts. Of the 2 rooms you booked, one has a large bed that is only 1.5 meters tall. But the other one is 1.8 meters right. Then you kept saying that the room you booked was a room with a view. Sorry, all the rooms with a view in the hotel are shown in the pictures. There are a total of 6 basic rooms in the hotel with no views outside the windows. The order shows that your price is indeed for a room without a view. 3: Normal occupancy in the hotel is for 2 adults. If you are three people staying in the hotel, I believe you will also have breakfast in the hotel. You have always said that the three of you cannot sleep well. The so-called child seems to be a little taller than me. I suggest you book an extra room or a twin room next time you travel. 4: You said that the room is noisy, and during summer self-driving, people arrive early and arrive late. Indeed, a small hotel like ours cannot achieve perfect sound insulation. We are just a B&B with less than 20 rooms, run and managed by a family, without the so-called hotel management and star service standards you want. We have always been committed to providing tourists with comfortable and clean sleeping rooms and simple breakfasts. It is recommended that you book a 5-star hotel for your next trip. 5: The little sister who received you gave you a fruit plate and explained it to you. If you do not accept it, you can cancel the reservation at that time and we will arrange another accommodation for you unconditionally. 6: However, after you accepted the refund, you threatened to leave a negative review and finally gave me 0.5 points. As a business, we can't say we don't accept it. I just want to show other guests who book our hotel that the service industry is not easy. We should be more tolerant and considerate to each other when we go out to play. We will not reduce or change our services based on the subjective judgment of a certain guest. We believe that the positive encouragement and comments given by most guests who have stayed with us will always stay with us. The room fee of 200, deducting commissions and refunds and three breakfasts at your home, I think I didn’t pay much from you. Merchants only provide services, it does not mean that we will meet any of your requirements if you threaten us with negative reviews. Finally, I hope that the mountains and rivers will meet again, and may everyone be able to fulfill their wishes.