Glacier Bay Lodge

Some of the staff was wonderful but we did have to ask for soap and an extra towel. The breakfast was not very good especially for the price.

Hotel is in remote place, where food supplies and employees are hard to find. Given that it is run by a major company. They have the skills to work with food suppliers. Besides hamburger, everything else is not available.

Wow, Wow Wow what a amazing and truly beautiful place. The resort was really nice, dinner was amazing. It was a trip of a lifetime! The resort was right on the edge of the water and right where we got off the boat from the Glacier tour. Highly recommend both.

Beautiful location right on the bay. We were lucky enough to get a room overlooking the bay. Beautiful views. Two very beautiful trails have been developed from the lodge, one by the bay and the other through the moss-laden woods. Our room was large and comfortable and had all the basics. It was a little dark. Since the hotel is isolated in the national park, there’s nothing but nature around and you need a bus or cab to go elsewhere, although there are only two other restaurants in town (with limited hours) and not very much else to do. The lodge has a restaurant on site. Food there was fine. A special part of the experience of being in the lodge is the native lodge and totem poles and the wood carver working on new totem poles nearby. Go when someone is in the lodge to explain and show you a film on some of the history of the park and its relation to the native population. Finally, we took a lovely glacier tour from the harbor at the Lodge. You don’t have to stay at the Lodge to take the tour, but it’s convenient from there.

**NPS-- please read this when considering contract performance of Aramark*** First the good: the bus transport from the airport is convenient and included, and the location is great right there in the park. The day boat tour of the glaciers was amazing and we saw all sorts of wildlife and the gorgeous glaciers. Staff on the boat were great too. Overall the boat tour was a 5-star experience. We had several issues at the lodge though. Our room did not have hot water and we had to complain 4 times over 3 days about this and we didn't particularly enjoy cold showers and having to expend time and energy dealing with the front desk about this problem. They were not able to fix it either. There was poor communication from the front desk to the maintenance crew and the front desk just told us that it was "due to too many people showering at once", which wasn't true since our parents 2 doors down had hot water at the same time. Nobody checked our room to see if the water was actually hot after they "fixed the boiler". To his credit, the manager did make it right in the end though with some money back. The room was old, musty and very poorly lit, with a mildewy shower curtain that was too long and pooled in the shower. The beds were comfortable though. As for the restaurant, the food was decent and fairly reasonably priced but the service was awful. They were completely understaffed and ran out of food early. You had to wait a long time for drinks or other things and hardly ever saw your server. Sometimes we would have to get up and find them to order something or hunt them down to tell them that there is hardly any food left on the breakfast buffet. Aramark needs to ensure that all of their staff stay until the last day the lodge is open as it isn't fair to the customers who pay a lot to stay and eat there. There is no other choice for dining so everyone is stuck using that restaurant. Staff need basic customer service training too.

We truly enjoyed our stay at Glacier Bay Lodge. The bus was waiting for us when our plane arrived and the driver stopped at the park sign on the way to the lodge for pictures. The rooms were comfortable and clean. Wifi is available in the lodge but it's not the best. The boat tour was amazing. Our captain was excellent and we were able to get close to bears and the glacier! Scenery was spectacular. Glad we opted for this route over a cruise ship as they could not get very close to the glacier at all. The restaurant was decent with good food - service was a bit slow but we didn't really have anywhere else to go in the evening - lol. Take note that the visitor center and the boat provide a stamp for your passport book. However, it is not the official circular stamp. You have to go to the ranger station at the boat ramp for the official stamp.

I have had good luck with historical lodges within national parks until now. We booked a room at the Glacier Bay Lodge 8 months ago. 4 days prior to our stay the lodge called to cancel due to mechanical and safety issues. Flights and a cruise were already booked and we had to look for a new hotel 3 days prior to check in. Gustavus is very small with limited hotels/lodges that book up early in the summer time.

Unbelievably they cancelled our reservation at the last moment!! We arranged a trip of a lifetime to Glacier Bay National Park and made our reservations to stay at the lodge for two nights back in November. They just called, one week prior to our two night reservations, to cancel!!! Leaving us with no place to stay and making no attempt to rebook us at another place nearby other than giving us a few phone numbers. Good luck to us trying to find an opening in Gustavus or two nights in August!! They said it was a maintenance issue -- OK, but clearly they could "make it right"! They told us they were cancelling 34 reservations!!! DO NOT make reservations at this place. They do not understand how much time and money we have on the line as visitors, and how precious our vacations are. DO NOT STAY HERE!!!!!!

Great stay in a water view room. Just one night before we headed out into Glacier Bay for a week. The restaurant, however, could use improvements. Aramark is the food vendor and it was quite underwhelming in quality. They seem overwhelmed at peak meal times, service slow, and inconsistent. Go with the right expectations and it’s fine, but very average dining option for what could be an amazing lodge experience.