Best Hotels near Yamatoya Shoten, Hakone

This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!

Very impressed. New hotel, just renovated, good staff, quick check-in, no protracted waiting time here and there. Very attentive We entered the room at 3 p.m. and were provided free tea and coffee throughout the day, unlike other hotels where we could only eat for a certain amount of time. It's considered very fair. You can eat whenever you want. The onsen is very good. The view is very good. Clean. Use Pola. There is a bus stop in front of the hotel. Opposite is Yunessun. There is a shuttle bus to Gora Station and the big sakura park. Easy to walk around The room is spacious, sleeps comfortably, 10/10.

The host was really helpful alongside his assistant Rum the Dog - so friendly. Loved the Onsen, really appreciate the service rendered me during my stay. The host showed great knowledge of attractions and discounts - a definite must stay and will return very soon.

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

Guesthouse is very well situated close to Gora station. Japanese style room was very clean as well as bathroom. Common kitchen is available too but I recommend dinner around BBQ, except if you don’t like fish. Ambiance was fabulous and staff very kind A great step on the road from Tokyo to Kyoto

This hotel actually exceeded our expectations! When I booked, I had doubts as I thought it would be a little run down but it is actually a nice property in an amazing location. The décor is a little dated but it is kind of the style of the hotel. I booked through Rakuten Travel website and upon arrival our reservation was all in order. I would recommend including the breakfast option as there is little in the way of cafes open before 10am in the Gora area. Our twin room was a little bigger than the ones in major cities. It was clean and the linen changed daily. The room includes tea making facilities, a small fridge and there is sufficient space to lay luggage (on the floor). The hotel provides (male/female separated) onsen areas with an indoor and outdoor pool in each. It was great to use this at the end of the day of sightseeing, particularly when temperatures where cold. The breakfast buffet caters more to the local market but did provide bacon, scrambled eggs, toast with jam, croissants, tinned fruit and yoghurt, coffee as well as salads, soups, fish etc. I found it was sufficient to cater for Western needs. The location is perfect and so easy to access the local transport including the various train/ropeway/ferry around Lake Ashi and a direct bus to Gotemba Premium Outlets. The location is also good to walk to restaurants in the town for dinner. There are a wide variety of restaurants with varying degrees of costs (some very upmarket).

An unforgettable experience, from check-in to check-out, service with a smile throughout. From the moment I walked into the hotel, I was deeply impressed by their warm, professional and meticulous attitude. They always maintained a smile and friendly attitude, and not only met my needs, but also exceeded my expectations. As you can imagine, no matter what problem you have here or what help you need, they will solve it quickly and efficiently. Their attention to detail is amazing and I felt right at home every time I interacted with them. At the same time, whether it was a buffet breakfast or a reserved dinner, I was satisfied with the quality of the ingredients and the taste of the cooking. The carefully prepared dishes are like mouth-watering gourmet works of art, demonstrating the hotel's high attention to food and beverage. Spent a short but pleasant and unforgettable time here. Sincerely recommend it to every tourist looking for a unique accommodation experience.

I read great reviews about Hakone Pax Yoshino. It's an older hotel in a tourist town and appears quite nice. My room was OK, large and could use some updating. My traditional dinner and service was spectacular, hence my 3-star rating. What tainted a one-night stay is I was traveling with a vegetarian friend and not only was she shut out of a dinner she paid for, but the front desk agent said they couldn't accommodate her, there would be no refund or substitutions, because we were traveling as solos we couldn't sit together - so many ”couldn'ts” that were simply not true. This tainted my stay and I went alone to dinner - plenty of room for another person - which was great. I was embarrassed that I had picked this hotel for friends to stay separately and upon arrival was told that our plan didn't include meals, which they sure did. So, at the front desk for about $300 per night, everything is ”couldn't”. Breakfast was just OK compared to dinner. I loved wearing the yakata and having hot spring water in the room's tub (which could use updating) was nice. In the morning, I was told to reserve a spot on a shuttle to the train station for what reason, I'm not sure. When no shuttle showed up for me, my friend and others waiting - and waiting - and waiting - we were then told that the shuttle doesn't always show up. Why the reservation for something that doesn't happen? The front desk could not request a cab, another ”couldn't”. Since most of us leaving had trains to catch and tours scheduled, we walked the 15 minutes or so to the station in the rain. I saw other guests I met while waiting also drenched at the station. In short, I'm not impressed though so much of Japan has impressive accommodations and kindness. Hakone Pax Yoshino falls short. For that reason, I wouldn't stay again and don't recommend it. Too bad, because the traditional dinner and restaurant serving staff are top notch. I'm sure the chef - and a dinner this good has to have a chef - would have said to serve a vegetarian rice, vegetables, desserts of which there were several as well as a large drink menu and other dishes - and the experience would have been better. Unfortunate that the front desk person we had could only say no, you don't have, we can't. Well, I think they could have. Very sad.

Set the hotel, about two weeks before the trip, received a Ctrip phone call, said the hotel to confirm, dinner is meat, whether it can, suddenly have a good impression. After reading the evaluation, some are not very good. As soon as I get to the front desk, I feel that this will be a good hotel. The Japanese-style room is large, divided into rooms, outside, small tea room, balcony, and the sleeping table can sleep six people at night. The entrance is the bathroom and the bathroom, as well as the washstand, which is small but adequate. Before looking at other hotels, there are tatami rooms marked as public baths. This should be better. The room was very clean and had a characteristic tatami scent. It is the glue of the sink is not very good, and it can feel old. Dinner is a fixed meal, tofu, steak, soup, eggplant, dessert, fruit, not much amount, and it is full after eating. Inadequacies, chopsticks are used in one-off, low-grade, tea is teabags. Breakfast is self-service, Japanese and Western, and things are not particularly good, but they are delicious. On the first floor is a public hot spring, divided into male soup and female soup. I went twice and didn't touch anyone else. Like private soup, the female soup is two indoor pools, one outdoor pool, and the outdoor is more comfortable and breathable. gosh. The shortcoming is that it is still a little far away from the soup. There is only one K bus at the door. In addition to more than nine o'clock, there are more than one o'clock, and the other hour is half an hour. It is gone at five o'clock in the afternoon. Overall, it is the most satisfying hotel for this trip to Japan.

If you are visiting Japan for more than a few days you must have a Ryokan on your bucket list – here we were greeted with a traditional tes reception and departed with memorable gifts – our room was full on Japanese down to the futons and the miniature table and chairs – there was an open veranda with a private onsen (built for two hot spring pool) – great for early morning wakeup and relaxation before sleeping – the food was divine – the table spread with many dishes of delicious offerings – I can’t say enough here – the Ryokan was established 140 years ago and served travellers on the dusty road to Tokyo – there are still some of the original rooms preserved – a large public onsen (study the etiquette before taking a dip) and a sizable garden to wander around and work off the breakfast – we were there for four nights in an area full of places to go and see and I regret we did not use some of the time to just relax and enjoy the experience – as you can see we loved this place – if there was a six I would gladly give it.