PLAZA Hotel Hanau Reviews

Just ok

Facilities: Good Hygiene: Good Environment: Convenient, there is a bus stop at the door, 4 stops away from the train station. Service: Good

Close to customers, this is my second stay. It's okay to stay here for business.

I forgot to take a photo, it’s so great, the front desk is also very nice.

Good area

We had to teach a customer service workshop in Hanau and our customer put us up in this hotel. The best thing about this hotel: The staff is very nice and friendly! Otherwise it was a nightmare. They couldn't find our reservation although I had called three times leading up our stay, and still could not find it at check-in. I had the confirmation on my laptop. For the inconvenience they upgraded us to a junior suite where the heating was broken (we had to find more blankets and put on clothes throughout the night because reception was closed between 10 pm and 6 am), a loud buzzing noise all night made sure that we couldn't sleep and the bathroom was a freezer! The next morning they put us into a new room. Overall opinion: never again in spite of the nice staff.

The room had the smell of stale smoke. The shower was rusty and the hand shower switch was broken. The rain shower head was broken and so leaked water over the wall, this made showering unpleasant. Receptionists were friendly as were the breakfast staff.

We had chosen a room with a terrace and it was on the top floor with the much anticipated name Sleeping Beauty. However, the room was a disappointment in terms of cleanliness and maintenance. The room was very big, but the curtains were stained, lots of stains on the carpet, on the wardrobe, walls. The shower could also be cleaner and a rain shower should be a must in a 180 euro room. A tiny trickle of water came out of the showerhead and you had to crawl into the corner of the shower to get water all over you. The air conditioning worked perfectly and was fairly quiet, the room could also be darkened to block out the sunlight as it was hot outside in June. The terrace was large but there were a lot of weeds and the view of Hanau was not great either. The breakfast was quite extensive. There is a parking with parking spots in the open air for 10 euros per night. The website states that there would be wellness but this was not discussed at the reception and we also have no idea where it should be located in the hotel. At the entrance is an marquise, the bottom of which was removed, which also gave a sloppy and unkempt impression.

The rooms were clean and nicely furnished. It seemed like every other channel on the TV was a shopping channel... and you had to order food in the evening. The room was reserved for 2 people and there was only 1 set of bath towels in the bathroom and the second set was in the closet. All in all it was OK for 2 nights.

Good day ladies and gentlemen, I was a guest at the Hotel Plaza in Hanau from November 11th to 13th, 2022. I would like to inform you that the hotel does not comply with safety regulations. The reason for this is as follows: later in the evening (12:30 a.m.) I could no longer get into my room because the key no longer worked. We then tried several times (using the police and fire department emergency number) to call the relevant staff on the emergency number (without success, the phone was switched off). The reception was unmanned all night. There are two emergency numbers, one in the elevator is invalid and the others at the reception are switched off. In this case, it is irresponsible that a hotel with over 100 beds does not have a night porter on duty. The police called me at around 3:10 a.m. and told me that they had found someone who could help me. I ask you to publish this review on your hotel portal so that guests do not have to take unnecessary risks because a hotel chain is jeopardizing the safety of hotel guests with cost-cutting measures. The whole incident has been reported to the police in Hanau. Kind regards, Guest