Zhongshan West Lake Hotel Hangzhou Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location, which offers convenient access to the main shopping areas, the lake, and the vibrant side street with its shops and restaurants. It’s wonderful to know that this added to the enjoyment of your stay!However, we sincerely apologize for the issue you encountered with the bed sheets. It’s our goal to ensure every guest has a clean and comfortable room, and we appreciate you bringing this to our attention. We’re glad our front desk team member, who speaks excellent English, promptly arranged for the sheets to be changed.We also appreciate your feedback regarding the gym, and we will consider it as we continue to improve our facilities. While the breakfast met your expectations, we’ll aim to enhance this aspect of our service as well.Thank you for staying with us, and we hope to welcome you back for an even better experience in the future.

Response from Property: Thank you for taking the time to share your thoughts about our restaurant. We're delighted to hear that you appreciated the wide variety of food choices, although you noted that our menu leans more towards Chinese cuisine. Rest assured, we're always exploring ways to diversify our offerings while staying true to our culinary roots.It's wonderful to learn that you found our environment comfortable. Creating a pleasant dining atmosphere is something we strive for, ensuring our guests can relax and enjoy their meals.Furthermore, your kind words about our waitstaff are truly appreciated. We take pride in our team's politeness and dedication to providing attentive service. It's heartening to know their efforts contributed positively to your experience.We value your feedback and hope to welcome you back soon, perhaps to explore any new dishes we might introduce or simply to enjoy your favorites again in our cozy setting. If there's anything specific you'd like to see on our menu or any other suggestions, please don't hesitate to let us know. Thank you for choosing our restaurant, and we look forward to serving you again in the near future.

Response from Property: Dear guests,Dear Guest: Thank you for choosing to stay with us and for sharing your valuable feedback.Regarding your feedback on breakfast categories, we understand that breakfast options are mainly Chinese and may not meet your expectations. We strive to provide a diverse selection of food to suit the tastes of all our guests. The hotel's food and beverage department has been communicated to update the menu and expand the menu.We apologize that the service or environment you mentioned was not completely satisfactory to you. We are constantly striving to improve our services and create a more comfortable and welcoming atmosphere. Your suggestions help us achieve our goal of excellence. If you have any questions or need further communication, please do not hesitate to contact us. Looking forward to the opportunity to serve you again in the future, I wish you a happy life!

Response from Property: Dear guests, Hello! Thank you very much for your good reviews and meticulous feedback on our hotel. We are pleased that you are satisfied with the breakfast, the room and the view, and we speak highly of the amenities such as the large bathtub and Dyson hairdryer. We are committed to perfection in every detail to provide our guests with an experience that exceeds their expectations. The amenities you mentioned have been carefully selected by us to allow each guest to experience a little bit of luxury and convenience while enjoying a comfortable stay. We are very honored that you consider these to be one of our best facilities, which is not only an affirmation of our work, but also a recognition of our service philosophy. We will continue to strive to continuously optimize and enhance our services and facilities to ensure that every guest who stays at our hotel can enjoy personalized and high-quality service. Thank you again for your good reviews and recommendations, and we look forward to more opportunities to serve you and your friends in the future. If you have any suggestions or need assistance, please do not hesitate to contact us. I wish you a happy life and all the best!

Response from Property: Dear guests, Hello! First of all, I would like to thank you for your high opinion of the location of our hotel, as well as for the recognition of the cleanliness of the rooms. We are proud to be able to provide you with a clean and comfortable accommodation. For the question of the number of washing machines you mentioned, we understand your needs. The number of washing machines in the hotel is set according to the room ratio and the expected laundry demand. We further evaluate whether the current configuration meets the needs of our guests and explore possible solutions, such as increasing the number of washing machines or optimizing the laundry service process to provide a more convenient service. Our hotel has always been committed to providing a high standard of service and a comfortable stay. Your satisfaction is our biggest motivation, and your feedback will help us to continuously improve and promote. We look forward to being able to serve you again in the future and continue to provide the highest quality service. Thank you again for your understanding and support, and wish you a happy life and a safe journey.

Response from Property: Dear Guest,Thank you so much for your excellent review! We are delighted to hear that you enjoyed your stay at our hotel and found it to be exceptional in every way.We are thrilled that you appreciated the cleanliness and well-equipped nature of your room. The high-tech Japanese toilet and bathtub in the bathroom are designed to provide guests with the utmost comfort and convenience, and it's great to know that you enjoyed these amenities.Our staff members are always committed to providing helpful and friendly service, and it's reassuring to hear that they were able to assist you during your stay. We strive to ensure that every guest feels welcome and cared for.The hotel's proximity to West Lake is indeed one of its major selling points, and we're glad that you found the location to be perfect for exploring the beauty of Hangzhou.Finally, we are very pleased that you found the value of your stay to be great and that you were overall very satisfied with your experience. This is the ultimate goal of our hotel, and we are glad that we were able to achieve it for you.Thank you again for choosing our hotel and for sharing your feedback. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience.

Response from Property: Dear guests, Hello! Thank you very much for your detailed feedback and valuable comments. We are glad that you can appreciate the location of our hotel, the beautiful view of West Lake is just a short walk away, which is indeed a great advantage of our hotel. We understand that a prime location allows guests to enjoy a comfortable stay while also experiencing the local culture and life. We understand that a modern and well-maintained environment is essential to the overall satisfaction of our guests. At the same time, we are very happy that you can feel the thoughtfulness of our waiters, their enthusiasm and professionalism are the embodiment of our service philosophy. We are 1st floor and 17th floor double front desk design,We are committed to continuous improvement and strive to be the best in every detail to ensure that every guest enjoys exceptional service and a comfortable stay. We look forward to welcoming you again and hope to provide you with more satisfactory service. Thank you again for your understanding and support, and I wish you a happy life and a safe journey!

Response from Property: It's really exciting to see the simple and deep praise of the guest officer, and it recognizes our service so much~ Our hotel strives to provide the most intimate and meticulous service for each guest officer, and bring a value-added experience to each guest officer. 【Hangzhou Zhongshan Xizihu Hotel】It is a young and energetic hotel, showing the unique charm of the hotel to the guests with its simple style and warm and considerate service. The encouragement of the guest officer is the greatest support and encouragement for the hotel, we will serve every family member with heart, and look forward to your next encounter~

Response from Property: Yu Jian Xi Zi Lake, Song Yun Drunken in Zhongshan! To you with your unique insight: I am truly happy to receive your recognition! The hotel rooms are equipped with Dyson hair dryers, multiple nozzles to meet different hairstyle needs, and JBL speakers with rich and mellow sound quality, allowing you to enjoy the ocean of music in your leisure time. The second floor is also equipped with a self-service laundry room, so you don't have to worry about changing clothes. There is Metro Line 1 near the hotel, which provides convenient access to various parts of Hangzhou when you are unable to drive. The hotel is located near the beautiful West Lake and adjacent to Zhongshan Imperial Street, which was a road passed by the Song Dynasty emperors. Along the way, there are many Hangzhou style shops, such as Weiheyuan Sauce Flavor Shop, the supply and marketing cooperative from the 1980s, coffee bars, bars, etc., with a wide range of food, drink, and entertainment options.

Response from Property: Dear guests, thank you very much for taking the time to share your experience with the hotel. Thank you for your praise of the hotel's geographical location, the gym needs regular maintenance due to the equipment, for the sake of the safety of the guests, we will close the gym for a short time, I am sorry that the gym is not open to bring you a poor stay experience, your sincere evaluation is the spur to the hotel's continuous progress, we look forward to your visit again, will give you a better and more satisfactory experience, will make you feel our sincerity, will also let you see that our hotel is constantly striving to progress, We will greet every guest with better service. Finally, I wish you a happy life and sincerely hope that you will be able to stay again.

Response from Property: Dear Guest,Thank you for choosing our hotel and for taking the time to provide us with your valuable feedback. We appreciate your kind words and are glad that your stay exceeded your expectations in several aspects.We are delighted to hear that you enjoyed the good walking distance and the great location, which allowed you to easily explore places like the West Lake and enjoy the variety of restaurants and cafes nearby. We strive to rovide our guests with convenient access to the city's attractions and amenities.We are also thrilled that you found the room to be surprisingly clean and modern, looking newly renovated. Our team works hard to maintain the highest standards of cleanliness and modernity in all our rooms. It's great to hear that the Dyson hair dryer and the well-furnished room added to your convenience.Moreover, we are pleased that you enjoyed the comfort of the mattress. We believe that a good night's sleep is essential for a pleasant stay, and we strive to provide our guests with the best possible sleeping experience.However, we are sorry to hear that you were not fully satisfied with the room view, which faces old buildings. While we cannot change the direction of the room, we will take your feedback into consideration and explore ways to improve the room views in the future.Lastly, we apologize for the slow check-in process. We understand that this can be inconvenient for our guests and we are committed to improving our service efficiency. We will look into the matter and take necessary steps to ensure a faster and smoother check-in process in the future.Thank you again for your feedback. It is our constant effort to provide the best possible service to our guests, and your opinion helps us identify areas for improvement. We hope to welcome you back soon.

Response from Property: To you with a unique vision: I am really happy to get your affirmation! The hotel room is equipped with a [Dyson hair dryer], a variety of nozzles to meet the needs of different hairstyles, as well as a full and mellow sound quality [JBL audio], you can enjoy the ocean of music in your leisure time, and the second floor is also equipped with a [self-service laundry room] so that you don't have to worry about changing clothes. There is [Metro Line 1] near the hotel, which can easily reach all parts of Hangzhou when you are inconvenient to drive. The hotel is close to the beautiful West Lake, next to Zhongshan Royal Street, which is the road walked by the emperor of the Song Dynasty, and there are many shops with Hangzhou characteristics along the road, such as Weiheyuan sauce shop, 80s supply and marketing cooperatives, coffee bars, bars, etc., eating, drinking and having fun.

Response from Property: Hello dear guests! Thank you for your strong support to [Hangzhou Zhongshan Xizihu Hotel], your satisfaction is the driving force for the hotel to move forward, the hotel rooms are equipped with [smart toilet], [Dyson hair dryer], [JBL audio], [capsule coffee machine], etc., while ensuring the hygiene and safety required by guests, we are committed to creating a comfortable living space for every guest. In addition to the beautiful scenery of West Lake, there are also Southern Song Dynasty Royal Street with strong Song Yun atmosphere, and Wushan Night Market full of market flavor, where you can eat, drink and have fun! With your support and encouragement, we will serve every family member with our hearts and look forward to meeting you next time~

Response from Property: Thank you for your recognition and recommendation of [Hangzhou Zhongshan Xizihu Hotel!Thank you for fate, let us meet at the best time, but beautiful encounters are always short-lived, and we look forward to meeting you again! The hotel rooms are equipped with [smart toilet], [Dyson hair dryer], [JBL audio], capsule coffee machine, etc., while ensuring the hygiene and safety required by guests, we are committed to creating a comfortable living space for every guest. In addition to the beautiful scenery of [West Lake], there are also [Southern Song Dynasty Royal Street] with strong Song rhyme, and [Wushan Night Market] full of market flavor, where you can eat, drink and have fun.