Mulianzhuang Hotel Hangzhou Future Technology City (Alibaba Basixi Park) Reviews
Mulianzhuang Hotel Hangzhou Future Technology City (Alibaba Basixi Park)
Building 2, Haichuang Park, No.998 Wenyi West Road, Future Science and Technology City, Yuhang District, Hangzhou, Zhejiang, 310000, ChinaView Hotel Details
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Mulianzhuang Hotel Hangzhou Future Technology City (Alibaba Basixi Park) Guest Reviews
4.8/5
Excellent
469 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(469)
Positive reviews(458)
Reviews with photos/video(58)
Easy to get around(59)
Delicious breakfast(45)
Classy environment(41)
Close to metro(35)
Large rooms(33)
Friendly front desk staff(33)
Perfect for business trips(19)
Stayed multiple times(9)
Negative reviews(9)
KellySG
Big Bed Room With City View
Stayed in Oct 2023
Business travelers
4 review
4.5/5
Great
Posted on Nov 21, 2023
Worth to stay …. Good hotel
Response from Property: 尊敬的賓客:您好!感謝您選擇入住杭州未來科技城木蓮莊酒店,一次偶然的機會,我們遇見了您,一次偶然的機會,您選擇了我們,生命中有太多的選擇,您的每一次選擇都是一種緣分,感謝緣分讓我們與您相識,您的貼心,您的關懷,定會收穫一生的温暖。期待與您再次相逢!
Anonymous User
City view twin room (2 beds)
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The sanitation is very good. Xiaohong at the front desk upgraded me for free. The room is large and there is free parking. The hotel facilities are good. The lobby 🍄 lights are beautiful. The service is first-class. I will come again next time if I have the chance
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Hangzhou Future Science and Technology City Mulian Hotel and giving us a full 5-point review! Every city always has a reason to miss, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope Mulian Hotel will be the warmest and most unique one in your memory! Xiaomu is looking forward to your next visit, and wishes you: a bright future, step-by-step promotion, and everything goes well!
soppy-
Big Bed Room With City View
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is nice, the front desk Xiaohong's service is very good, it is very close to the subway station, convenient
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your good comments on the hotel. We always believe that good reputation must be promoted from the most sincere satisfaction of guests, and attentive service has always been the focus of our work. We are very pleased to see that you have a comfortable and satisfactory stay experience in Mulianzhuang. Xiaomu sincerely looks forward to your visit again!
Anonymous User
Big Bed Room With City View
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Aug 20, 2024
The hotel is very convenient. It has direct access to the local high-speed rail and the airport at the door. The lobby is very grand and has snacks and coffee. Xiao Hu at the front desk has good service. I will stay here again if I have the opportunity.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your favorable review of our hotel. We always believe that a good reputation must be promoted from the most sincere satisfaction of our guests, and attentive service has always been the focus of our work. We are very pleased to see that you had a comfortable and satisfactory stay experience at Mulian Villa. Xiaomu sincerely looks forward to your visit again!
Guest User
Big Bed Room With City View
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 2, 2024
The room was nice and tidy and very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel. Subway Hotel: Just outside Exit D of Haichuangyuan Subway Station on Subway Line 19. It is adjacent to Alibaba Xixi Park, Zhejiang Provincial Party School, Hangzhou Normal University, the core area of Future Science and Technology City, etc. Ergonomic chairs and environmentally friendly office materials create a scientific and high-quality office experience for you. 40m²± extra large guest rooms, international standard KINGKOIL mattresses, domestic hotel high-end cotton fabrics, and ultra-quiet multi-layer protective glass to create a high-quality sleep experience for you. Equipped with Ariel Area Aroma fragrance to create a comfortable olfactory experience for you. "Energy saving and environmental protection, achieving perfection" TOTO sanitary ware, ROOTS shampoo and shower care products from Australia, Ora2 brand toothpaste, and toiletries made of environmentally friendly tangerine pole materials, help protect the environment while creating a healthy and confident washing experience for you. Enjoy a refreshing bath at Mulian; a "considerate" and reassuring breakfast; a 200m² luxurious dining environment... and meticulous supporting settings to meet your different travel needs. Xiaomu looks forward to your visit again!
Guest User
Big Bed Room With City View
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Every time I go to Alibaba headquarters, I stay at this hotel.
I have stayed here many times. The sanitary conditions are very good and I am very satisfied. The breakfast is also delicious!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our hotel. Metro Hotel: Exit D of Haichuang Park Metro Station on Metro Line 19. It is adjacent to Alibaba Xixi Park, Zhejiang Provincial Party School, Hangzhou Normal University, and the core area of Future Science and Technology City. Ergonomic chairs and environmentally friendly office equipment create a scientific and high-quality office experience for you. 40m²± super-large guest rooms, international standard KINGKOIL mattresses, domestic hotel high-end cotton fabrics, and ultra-quiet multi-layer protective glass create a high-quality sleep experience for you. Equipped with Ariel Area Aroma fragrance, it creates a comfortable olfactory experience for you. "Energy-saving and environmentally friendly, to perfection" TOTO bathroom, ROOTS shampoo and bath care products from Australia, Ora2 brand toothpaste, and toiletries made of environmentally friendly orange stem materials, while helping to protect the environment, create a healthy and confident washing experience for you, and a refreshing bath is in Mulian; a "considerate and stomach-friendly" breakfast for you, a 200m² luxurious dining environment... The subtle supporting settings meet your different travel needs. The Mulian Hotel in Hangzhou Future Science and Technology City looks forward to a sweet encounter with you!
Guest User
Big Bed Room With City View
Stayed in Sep 2024
Business travelers
72 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The room was large and comfortable.
The location is very convenient.
We also upgraded to a suite and the waiters were very polite. Worth recommending.
There are many restaurants nearby and the quality is also very good. Like👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our hotel. Metro Hotel: Exit D of Haichuang Park Metro Station on Metro Line 19. It is adjacent to Alibaba Xixi Park, Zhejiang Provincial Party School, Hangzhou Normal University, and the core area of Future Science and Technology City. Ergonomic chairs and environmentally friendly office equipment create a scientific and high-quality office experience for you. 40m²± super-large guest rooms, international standard KINGKOIL mattresses, domestic hotel high-end cotton fabrics, and ultra-quiet multi-layer protective glass create a high-quality sleep experience for you. Equipped with Ariel Area Aroma fragrance, it creates a comfortable olfactory experience for you. "Energy-saving and environmentally friendly, to perfection" TOTO bathroom, ROOTS shampoo and bath care products from Australia, Ora2 brand toothpaste, and toiletries made of environmentally friendly orange stem materials, while helping to protect the environment, create a healthy and confident washing experience for you, and a refreshing bath is in Mulian; a "considerate and stomach-friendly" breakfast for you, a 200m² luxurious dining environment... The subtle supporting settings meet your different travel needs. The Mulian Hotel in Hangzhou Future Science and Technology City looks forward to a sweet encounter with you!
Rock
City view twin room (2 beds)
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The location of the hotel is actually quite good, with a subway station right outside the door, making it very convenient to travel. The price is really affordable, and it also includes breakfast. The room facilities are also good, not too old. It's just that the air conditioner is under maintenance, so it's a little hot.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our hotel. Metro Hotel: Exit D of Haichuang Park Metro Station on Metro Line 19. It is adjacent to Alibaba Xixi Park, Zhejiang Provincial Party School, Hangzhou Normal University, and the core area of Future Science and Technology City. Ergonomic chairs and environmentally friendly office equipment create a scientific and high-quality office experience for you. 40m²± super-large guest rooms, international standard KINGKOIL mattresses, domestic hotel high-end cotton fabrics, and ultra-quiet multi-layer protective glass create a high-quality sleep experience for you. Equipped with Ariel Area Aroma fragrance, it creates a comfortable olfactory experience for you. "Energy-saving and environmentally friendly, to perfection" TOTO bathroom, ROOTS shampoo and bath care products from Australia, Ora2 brand toothpaste, and toiletries made of environmentally friendly orange stem materials, while helping to protect the environment, create a healthy and confident washing experience for you, and a refreshing bath is in Mulian; a "considerate and stomach-friendly" breakfast for you, a 200m² luxurious dining environment... The subtle supporting settings meet your different travel needs. The Mulian Hotel in Hangzhou Future Science and Technology City looks forward to a sweet encounter with you!
Guest User
Big Bed Room With City View
Stayed in Aug 2024
Business travelers
2 review
3.0/5
Posted on Oct 1, 2024
I went out in the morning and came back in the evening to find that the room was not cleaned. The front desk first said that if the room needs to be cleaned, I need to take the initiative to tell the waiter. Is there such a troublesome request? The front desk later said that maybe the waiter knocked on the door but didn't respond, and didn't dare to go in. I can't accept this statement
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Mulianzhuang Hotel! We are deeply sorry that you were not satisfied with your stay this time. During your stay in the hotel, if there are any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the problem of the room not being cleaned as you reported, the hotel housekeeping department has strengthened training management to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you during this stay, and we also hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. At the same time, we will do every service link meticulously, continuously strengthen training, and live up to your high expectations of the hotel! We sincerely look forward to your visit again.
Guest User
Big Bed Room With City View
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Mulianzhuang Hotel is worth recommending to everyone. The hotel is very close to the subway, about 100 meters away, and the transportation is convenient. The room facilities are simple and generous, with both design and practicality. There is a garden behind the hotel, and the environment is great. The above three points are worth the price. The service is even more worthwhile. The front desk and service staff are warm and friendly, and they upgrade the room type and delay check-out, which gives real help. In short, very satisfied!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our hotel and giving us a full 5-point review! Metro Hotel: Exit D of Haichuang Park Metro Station on Metro Line 19. It is adjacent to Alibaba Xixi Park, Zhejiang Provincial Party School, Hangzhou Normal University, and the core area of Future Science and Technology City. Ergonomic chairs and environmentally friendly office equipment create a scientific and high-quality office experience for you. 40m²± super-large guest rooms, international standard KINGKOIL mattresses, domestic hotel high-end cotton fabrics, and ultra-quiet multi-layer protective glass create a high-quality sleep experience for you. Equipped with Ariel Area Aroma fragrance, it creates a comfortable olfactory experience for you. "Energy-saving and environmentally friendly, to perfection" TOTO bathroom, ROOTS shampoo and bath care products from Australia, Ora2 brand toothpaste, and toiletries made of environmentally friendly orange stem materials, while helping to protect the environment, create a healthy and confident washing experience for you, and a refreshing bath is in Mulian; a "considerate and stomach-friendly" breakfast for you, a 200m² luxurious dining environment... The subtle supporting settings meet your different travel needs. Xiaomu is looking forward to seeing you again!
Guest User
City view twin room (2 beds)
Stayed in Aug 2024
Family
3 review
4.8/5
Amazing
Posted on Nov 3, 2024
The room is very comfortable
Facilities: very new, no problem in using,
Sanitation: clean and tidy
Environment: convenient, there is a subway station downstairs, and there are convenience stores and restaurants around
Service: thoughtful and meticulous, very good
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our hotel. Metro Hotel: Exit D of Haichuang Park Metro Station on Metro Line 19. It is adjacent to Alibaba Xixi Park, Zhejiang Provincial Party School, Hangzhou Normal University, and the core area of Future Science and Technology City. Ergonomic chairs and environmentally friendly office equipment create a scientific and high-quality office experience for you. 40m²± super-large guest rooms, international standard KINGKOIL mattresses, domestic hotel high-end cotton fabrics, and ultra-quiet multi-layer protective glass create a high-quality sleep experience for you. Equipped with Ariel Area Aroma fragrance, it creates a comfortable olfactory experience for you. "Energy-saving and environmentally friendly, to perfection" TOTO bathroom, ROOTS shampoo and bath care products from Australia, Ora2 brand toothpaste, and toiletries made of environmentally friendly orange stem materials, while helping to protect the environment, create a healthy and confident washing experience for you, and a refreshing bath is in Mulian; a "considerate and stomach-friendly" breakfast for you, a 200m² luxurious dining environment... The subtle supporting settings meet your different travel needs. The Mulian Hotel in Hangzhou Future Science and Technology City looks forward to a sweet encounter with you!
Guest User
Big Bed Room With City View
Stayed in Jun 2024
Solo travelers
9 review
2.7/5
Posted on Aug 18, 2024
The service and facilities of the hotel are very poor compared to before. The sewer is broken and has not been repaired even though it was repaired.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Mulian Hotel! We sincerely apologize for not being satisfied with your stay. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the problem of the sewerage in the room that you reported, the hotel engineering department has strengthened the investigation and repair to ensure that you This kind of problem will not happen again during your stay. We are deeply sorry for the inconvenience caused to you during your stay. We also hope to have the opportunity to communicate more with you and give us more valuable suggestions. At the same time, we will carefully complete every service link and continuously strengthen training to live up to your high expectations for the hotel! We sincerely look forward to your visit again.
^_^eieiei🤑🤑🤑
Big Bed Room With City View
Stayed in Dec 2023
Business travelers
50 review
4.7/5
Amazing
Posted on Jan 25, 2024
Facilities: Maybe it’s because it’s old, the facilities are a bit old
Hygiene: Hygiene is OK, no big problem
Environment: It has everything a star hotel should have
Service: It’s actually pretty good, and there are quite a lot of breakfast options.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Hangzhou Future Science and Technology City Mulian Hotel and giving us full marks. On the road, there is always unexpected warmth. Here, satisfaction is just an expectation, and touching and surprise are the direction we always pursue. Thank you again for your comments and look forward to your visit again!
Guest User
Big Bed Room With City View
Stayed in Jul 2024
Business travelers
8 review
4.3/5
Very Good
Posted on Aug 10, 2024
The lighting in the room is a bit poor and the sound insulation effect is not very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at The Mulian Hotel in Hangzhou Future Science and Technology City. We are deeply sorry that you felt uncomfortable with the sound insulation problem during your stay. We have always attached great importance to the feedback of each guest and take your opinions seriously. We will take immediate steps to address this issue by providing sleep aids such as earplugs and eye masks at the front desk. Xiaomu looks forward to your visit again!
Guest User
Big Bed Room With City View
Stayed in Aug 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 15, 2023
The room is spacious, clean, ventilated and hygienic. Miss Jia Yudie at the front desk has very good service. The room was opened quickly, the service was attentive, and the cleaning was thorough. The breakfast buffet is pretty good.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition at Mulian Hotel despite your busy schedule. We will continue to work hard to bring a different holiday experience to every guest. We are very touched by the satisfaction and affirmation of our guests. We will always be ready to welcome our guests back at any time.