Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)

Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin) Reviews

Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)

Floor 3-9, No. 372-378 Yan'an Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)
Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin)
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Zprime Hotel (Hangzhou West Lake Yan'an Road Hubin) Guest Reviews

4.7/5
Outstanding
2216 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2216)
Positive reviews(2155)
Reviews with photos/video(330)
Easy to get around(424)
Close to metro(279)
Friendly front desk staff(210)
Convenient for shopping(111)
Large rooms(83)
Average lighting(21)
Secluded lake view(19)
Negative reviews(61)
Guest User
Guestroom (Double Bed)
Stayed in août 2024
Couples
4 review
3.2/5
Posted on 8 sept. 2024
Lobby is in level 3, location is not in main street is around 3 min walk from main st.From mrt exit is around 6mnt walk . Room is clean and big but smells cigarette , furniture needs improvement.Corridor need improvement
Response from Property: Dear guest, Thank you for taking the time to give us feedback. We are deeply sorry for not making your stay as expected. Regarding the problem you reflected about the location of the lobby, we have started to optimize the guidance system to ensure that subsequent guests can find their floors more conveniently. We are committed to ensuring the cleanliness and sufficient space in each room. Regarding the smoke smell in the room, we have strengthened the cleaning process and screening criteria to ensure that every guest's room is comfortable and odor-free. For furniture improvements, we have planned a renewal plan, which is expected to be implemented in the near future to provide a more modern and comfortable living space. Our hallway is one of some of the highlights of our hotel, but we could totally have done better. To enhance the environment, we will implement upgrades in the corridor area, including lighting, ground, etc., to create a more warm and comfortable environment for guests. We are sorry for your feelings and use this as a motivation for continuous improvement. We look forward to making up for this inconvenience someday and providing you with a pleasant stay experience again. Thank you again for your feedback and look forward to your next visit to regain your satisfaction and love.
Guest User
Guestroom (Double Bed)
Stayed in sept. 2024
Couples
4 review
5.0/5
Outstanding
Posted on 19 sept. 2024
Pretty good hotel for a couple, great location. Good for city stay
Response from Property: Thank you for your visit and praise. It is our goal to make guests feel comfortable. The transportation of our hotel is indeed very convenient. The hotel is in the city center, and the entrance is the C2 subway station of Fengqi Road. You can also take the bus to the surrounding attractions. If you like to walk, you can also enjoy the scenery of the city. It only takes 15 minutes to get to the iconic West Lake scenic spot Broken Bridge and Residual Snow. Looking forward to your visit again!
Evelyn
Guestroom (Double Bed)
Stayed in mai 2024
Couples
3 review
5.0/5
Outstanding
Posted on 23 juin 2024
Overall pleasant experience of staying Zprime hotel. Location is very good just nearby the metro station and bus stop. Walkable distance to many touriest spots, i walked almost 15mins to IN77 mall. Will definitely stay this hotel again.
Response from Property: Thank you for your visit and praise. It is our goal to make guests feel comfortable. The transportation of our hotel is very convenient. The hotel is in the city center. The entrance is to the C2 subway station of Fengqi Road. You can also take the bus to the surrounding attractions. If you like to walk, you can also enjoy the scenery of the city. It only takes 15 minutes to get to the iconic West Lake scenic spot Broken Bridge and Residual Snow. Looking forward to your visit again!
Guest User
Guestroom (Double Bed)
Stayed in avr. 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on 21 avr. 2024
Again a more than satisfactory stay in the hotel...I came here many times, the room (an upgrade) big, clean and equipped with all necessary things including ironing items (for me needed). Location of course the best , if you have things to do in this part of the city (which in my view is the center of Hangzhou, esp. regarding the close Xihu and Kerry center). Will come back definitely.
6/9
Response from Property: Thank you for your visit and praise. It is our goal to make guests feel comfortable. The transportation of our hotel is very convenient. The hotel is in the city center. The entrance is to the C2 subway station of Fengqi Road. You can also take the bus to the surrounding attractions. If you like to walk, you can also enjoy the scenery of the city. It only takes 15 minutes to get to the iconic West Lake scenic spot Broken Bridge and Residual Snow. Looking forward to your visit again!
Mystique_val
Guestroom (Double Bed)
Stayed in mars 2024
Family
4 review
5.0/5
Outstanding
Posted on 30 mars 2024
Location is very good. Walking distance to Wuling night market, west lake, shopping complexes…. Metro station line 1 less than 1 min walk from the hotel. Staff helpful. Room clean and spacious.
Response from Property: Thank you for your arrival and positive comments. Making your guests' stay comfortable is our goal. The transportation of our hotel is indeed very convenient. The hotel is in the city center, with the Fengqi Road C2 subway exit at the door. You can also take the bus directly to surrounding attractions. If you like walking, you can also enjoy the scenery of the city. It only takes 15 minutes to reach the iconic West Lake Scenic Area, Broken Bridge and Remaining Snow. Looking forward to your visit again!
Guest User
Guestroom (Double Bed)
Stayed in sept. 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 9 sept. 2024
I have been staying at Zprime for the past 4 years, it's been almost 100 nights stay. The main reason is because of the very convenient location and the friendly and welcoming attitude of the general manager Mrs. Chu and her staffs. The hotel location is right next to Fenqi road subway station and Kerry Center mall are very important for me. During this stay i was granted free late check-out until 3 p.m as the summer high season is over and the general manager is very flexible on the late check-out time. Regarding the room, the bed is comfortable as usual. The reception staffs also offered free mineral water upon check-out as a kind gesture for a frequent stay guest. Thank you everybody, see you next time.
Parinya
Superior Double Room
Stayed in sept. 2024
Couples
2 review
4.7/5
Amazing
Posted on 8 sept. 2024
Very nice location. The room is clean and tidy. Everything is control by the tablet. The receptionist can't speak English though.
Edwin
Guestroom (Double Bed)
Stayed in sept. 2024
Family
5 review
5.0/5
Outstanding
Posted on 18 sept. 2024
Good services very strategis location and not pricey Very recommended and good property
Guest User
Guestroom (Double Bed)
Stayed in août 2024
Couples
10 review
3.5/5
Posted on 8 août 2024
Very close to metro. Easy to find. Slightly aged but well maintained. There are Smoking odour even in non smoking room. Hard to avoid in China. Direction using metro such as line number and exit to hotel would have helped foreign visitors. Thank u.
Response from Property: First of all, thank you for your arrival and comments. It is our goal to make our guests feel comfortable. The transportation of our hotel is really convenient. The hotel is in the center of the city. At the gate is the C2 subway entrance of Fengqi Road. You can also go directly to the surrounding attractions by bus. In response to your feedback on the room smoke problem, you can contact the front desk as soon as you check in to help you deal with or adjust it. The front desk has a 24-hour service butler. It's our pity that we didn't get your full five-star recommendation. We will also strengthen the service and odor cleaning treatment. We look forward to your visit again.
Guest User
Handpicked Standard Room
Stayed in juill. 2024
Family
5 review
4.5/5
Great
Posted on 2 août 2024
Very excellent location, twin room is very comfortable and staffs are very helpful. I would recommend this hotel for everyone.
TanHK
Handpicked Standard Room
Stayed in janv. 2024
Couples
1 review
5.0/5
Outstanding
Posted on 18 janv. 2024
The hotel is located near public transport, the entrance of the MRT station and bus stop are in front of the hotel. We went to the hotel by MRT directly from the airport. The underground MRT has convenient store and many restaurants. We go to all the popular tourist spots and shopping mall using the public bus. There is a big shopping mall opposite the main road, there are many restaurants and convenient store, all within the walking distance from the hotel. The air conditional system is functioning well, the temperature setting is very accurate. The reception area of this hotel is one of the best, it is like a small library.
Response from Property: Thank you for your arrival and positive comments. Making your guests' stay comfortable is our goal. The transportation of our hotel is indeed very convenient. The hotel is in the city center, with the Fengqi Road C2 subway exit at the door. You can also take the bus directly to surrounding attractions. If you like walking, you can also enjoy the scenery of the city. It only takes 15 minutes to reach the iconic West Lake Scenic Area, Broken Bridge and Remaining Snow. Looking forward to your visit again!
Eddy
Business Standard Room - With View
Stayed in juin 2024
Family
3 review
3.5/5
Posted on 1 juill. 2024
excellent location, nearby to a nice mall with shopping options and good dining options. able to walk to west lake scenic park as well.
Teo
Guestroom (Double Bed)
Stayed in juin 2024
Family
2 review
5.0/5
Outstanding
Posted on 25 juin 2024
Kid's friendly hotel, my child was given kids toothbrush and slippers upon arrival. There is a small kid play area. Hotel was helpful to assist in booking for taxi, food order deliveries when we initially don't have the necessary China apps.
Cre8ive Entertainment & Culture
Guestroom (Double Bed)
Stayed in mai 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on 2 juin 2024
Great staff and location. The metro station is a 50m walk from the front of the hotel with plenty of restaurant in the area. If you do not speak any Chinese, join the wheat group they recommend you to join as its a great way for quick responses to any needs you may have.
Response from Property: Thank you for your arrival and positive comments. Making your guests' stay comfortable is our goal. The transportation of our hotel is indeed very convenient. The hotel is in the city center, with the Fengqi Road C2 subway exit at the door. You can also take the bus directly to surrounding attractions. If you like walking, you can also enjoy the scenery of the city. It only takes 15 minutes to reach the iconic West Lake Scenic Area, Broken Bridge and Remaining Snow. Looking forward to your visit again!
cass
Guestroom (Double Bed)
Stayed in nov. 2023
Family
3 review
4.2/5
Very Good
Posted on 26 nov. 2023
service was good - the room does not have a telephone so you need to add them on wechat to communicate your needs. However they respond extremely fast and delivery of request smoothly done by their robot :) Room wise - value for money, the room was big for the price paid BUT some of the light bulbs weren't working so the switches were essentially useless... It didn't really affect our stay so we didn't highlight to the hotel. Note: TV works but basically can't watch anything lol Location wise!!! Really really convenient, it's 1 stop away from n77 shopping district and you can also walk to Xihu from the same metro station. If you have time, you can also walk to the mall opposite the hotel, it's a huge mall and can do some shopping there :) additionally it's also about a 18 minute train ride to East Hangzhou station!
Response from Property: Dear guests: Hello! Thank you very much for your positive review. I am very happy to see that you are so happy and satisfied living in our home. We will continue to work harder and better, so that you can feel our full love every time you come. Let you come with full of hope and never want to leave. All our staff look forward to your next visit!