Oakwood Residence Hangzhou(West Lake District Huanglong Sports Center ） Reviews

I had an exceptional stay! The front desk team was welcoming and efficient, ensuring a smooth check-in experience. The room was spotless, well-maintained, and thoughtfully prepared. Attention to detail in cleanliness and comfort was remarkable. Truly a seamless blend of professionalism and warmth – I can’t wait to return!

Fully equipped 2 bedroom executive suite!! Very good for families with young children! Room is comfortable and clean! Breakfast was good though the restaurant was at the opposite building! Many restaurants just right beside the hotel. Will definitely come back again!

What a surprise I got a free upgrade and vip treatment I didn’t know that the hotel is so close to the Westlake and downtown really amazing. The room looks like new renovated and I the GYM was really cool with personal couch will come again thanks Oakwood

Oakwood Residence Hangzhou has exceeded every expectation, offering an unparalleled stay that truly feels like a second home. From the moment we arrived, the warmth and comfort enveloped us, making our visit a delightful escape. The apartment is simply breathtaking, with a fully equipped kitchen that boasts every utensil and appliance needed for a self-catering experience. The spaciousness of the living area and bedrooms is remarkable, allowing us to unwind and relax in true luxury. The inclusion of a washing machine was an unexpected bonus, making our stay even more convenient and homely. The cherry on top? The in-house restaurant serves up a steak that is nothing short of fabulous. Every bite was a culinary delight, perfectly cooked to our preference and served with impeccable service. Without a doubt, Oakwood Residence Hangzhou has set the benchmark for exceptional hospitality. We are already planning our next visit, eager to relive the magic of this extraordinary home away from home. Highly recommended to anyone seeking a blend of luxury, comfort, and that 'just like home' feeling.

The room is spacious with kitchen facilities. We were very happy to choose this hotel for our holiday in Hangzhou. The hotel location is very convenient with many restaurants. The housekeeper was very friendly but the receptionists were very cold. 设施：convenient 环境：comfortable 服务：friendly staff except the receptionists

Clean and comfortable. Overall a great experience and will return.

Yeah it was good. Amenities close by. Spacious room. It did say that it came with a balcony. However, it didn’t nor did any of the building. This might need to be looked at in the advertising. Not a huge complaint, but obviously if you book a room with one you are expecting one

It would be great if this hotel could use robots for takeout deliveries.

The WiFi is terrible. It goes in and out and sometimes no wifi at all. Room is big and clean.

convenient location, easy to get around

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

Chose this hotel due to taking a dog on holiday with me. This hotel is working distant from the mall with Shanghai Brewhouse and about 2km walk from the west lake. Really nice gym in the Residence area.

great location and value, large rooms, staff was helpful, room was larger than expected

This hotel is best location, Starbucks coffee McDonald’s Burger King subway all is down stairs, to west lake by taxi is 10 minutes, to shopping mall nearby is 5-10 minutes, room are clean , reception are friendly and good service, good for family suit and have indoor swimming pools