It feels harsh writing this review as this hotel is well put together, clean and I went during time of COVID when they were clearly just opening up, I may also stay here again the next time I come to Hannover BUT this experience was somewhat disappointing. Firstly issue was that when we arrived, it took 20-30 minutes before I saw anyone who could help me check in. During check-in (the guy who eventually arrived didn't really seem to know how to use their computer systems) they moved my payment to a different section which led to them asking me about 3/4 times during my stay for payment despite the fact I had already paid and had evidence of it. In fact, this slowness (during a quiet time for the hotel) was a factor many times. Over and over again people disappeared and there was no one on the front desk or around to help. When I got to our room I wanted to call to the desk to ask for some item (I forget right now but they didn't have it) and there was no phone in the room. Quick thinking (kinda) made me call off my mobile. I rang SEVEN times to the front desk - no one answered. I eventually went downstairs to try to find someone. The phone is a classic example of things they don't have. There's a hair and body wash hooked into the shower (surprising for such a nicely finished hotel) but there is no extra amenities. No soap by the sink, no shower cap, no body lotion. I don't need 30 books I'm never going to read which are going to collect dust, I want items I may use. Similarly, they pitch this amazing mini bar which is free - one shot of gin, some tonic, a couple of bottles of water and coca cola and an alcohol-free beer. That's it. For two people. We would have both loved to start off our holiday getting ready to meet friends with a proper beer each - but I guess that doesn't matter to everyone. Another time I ordered an iron - no one seemed to understand what that was. Eventually, after an hour and 4 phone calls and a friend asking downstairs, one arrived. It was a good one to be fair but I was no an hour later than I wanted to be. I think style before substance is the best way to sum up this. It looks great but nothing is functioning properly. I will say there was one lady on the front desk (I forget her name) who was superb. But she was the highlight of a poor stay. Oh, it is quiet and the bed is super comfy though.
49 Reviews