Family-friendly Hotels in Harbin

This hotel is ideally located in the centre of the city, near to all the main shops and restaurants. You can also walk to St Sophia's cathedral. This place has a lot of charm and character! TV didn't seem to have any movies or anything beyond the regular channels but it was nice and comfortable. The set breakfast was ample and tasted good - it looks as if they have abandoned the buffet style. Staff cannot speak much if any English but I can speak enough Chinese and they were friendly. Overall it is clean and worth it for the price.

I came here because of the gimmick of Centenary Hotel, and I came with a feeling that may be good or bad about the whole hotel. But after arriving, the service, hotel facilities, and environment were all very good. The twin room I booked had better beds. Before arriving, I was prepared for a family of three to squeeze into two 1.2 small beds. But the arranged room has a 1.8 or 2-meter large bed, plus a small bed, which is equivalent to changing from a twin room to a parent-child room. And it’s on such a popular day in the third grade of junior high school. However, I did not find this type of apartment on Ctrip. It may be a hidden apartment to surprise guests. Then the hotel has welcome fruits, the hygiene is very clean, the parent-child room has been changed, the toilet is large, and the dry and wet separation is very good. The entrance of the hotel is inconspicuous, but as soon as you open the door and walk in, it is magnificent, resplendent and unique. The service is also very good. For breakfast, each person has a steak and an omelette. It is a Russian meal. As expected of a fighting nation, they eat a good breakfast. When I finally left, I was given a beautiful souvenir. Very nice mirror and comb. Will come next time, recommended 👍

Very good impression! Service is even better than expected. The hotel upgraded the services, gave additional bed and meal for free. Everyday, the cleaning and reception service are excellent! Nice snack, nice view

Excellent location that is walking distance to the Wanda Snow Shopping Centre and surrounded by good hotels

Excellent location. Everything's within walking distance: Zhongyang Street (Zhongyangdajie), Sophia's Square, Songhua River sightseeing spot... The room is comfortable. You have free a kettle, fridge, free bottle water, and a small welcoming basket of fruit. Overall good service. Highly recommended.

I have stayed here many times, and it is still a five-star review! The hotel is decorated really well, with a strong sense of design. Every time I stay, I revisit the scenery. It is a very luxurious European-style hotel in Harbin. The front desk was very enthusiastic when checking in, and was very concerned about our situation. I had a cold at the time, and they sent us hot ginger sugar water, which was very heartwarming. They also arranged a room on a high floor. The night view of Harbin is very beautiful! Other aspects such as facilities, hygiene, environment, and service are as satisfactory as always!

The hotel is just a five minute walk from the nearest metro station. The street the hotel is on is a little dilapidated (at least in late April) but has its own charm. My room was comfortable and a good size for a solo traveler. The buffet breakfast was big and the selections changed a but every day. I was there during the Labour holiday do there were many guests, and the staff replenished the different dishes often. I didn't use the laundry room but I took a look... Currently only one washing machine is in service. The finally, all the staff were friendly and helpful.

The location is very very good as it is in the Central street of Harbin. But, there is only meeting rooom there, with no other facilities. The service is good, and the hygiene is ok. It is just because the carpet is a bit dirty and this hotel is very very old. Also, it is not 4 stars level hotel, it is more like 2.5 stars. Not only the location is good, but also there is a Russian cuisine restaurant that is delicious nearby, I recommend everyone to try that restaurant. But, there is a lot of people there, so you need to go there early otherwise the seats will be full and need to wait for a really long time. This hotel is ok if you live there for a night or two, but if you stay in this hotel for 3 nights or more, then I dont really recommend you to live in this hotel.

Had to wait for the second room to be ready but we came before 3pm. Room had two skylight windows. Wanted to upgrade rooms but hotel was full. Stayed 2 nights, 2 bedrooms. Location was fantastic. Kevin, the duty manager, was particularity very accommodating and helpful. He helped us with our luggage during the busy period. The breakfast spread was good. Gym was small with two treadmill machines and one all-in-one fitness equipment. But no one was there so you got the whole gym to yourself. TV channels were limited. Bathroom amenities were adequate. Overall it's a good stay.

Overall, the service at Harbin Shangri-La is good. The only thing to criticize here is the front desk staff wearing black uniforms who checked in at noon on the 17th! I had made a reservation for a quiet room, but when I went upstairs, I discovered it was a connecting room! Why give a non-standard room with worse soundproofing than a normal room without prior consent from the guest? For this reason, I spent 30 minutes to change rooms! (I would like to commend the female staff member who helped me move up and downstairs twice and ran in with a birthday cake to rearrange my room.) After a long journey, I wanted to go to a hotel to rest, but I still had to worry about such a simple thing! Compared with the enthusiastic service attitude of employees in other departments, the service at this front desk is very stiff. It is recommended to focus on retraining! I would also like to commend the concierge who was responsible for loading and unloading luggage and the female staff in the executive lounge who were responsible for reception on the morning of the 18th, the aunt who was responsible for cleaning on the 17th on the luxury loft floor, and the boys who were responsible for the omelette area in the breakfast room on the first floor. The staff (he cooks porridge and omelette by himself, and is responsible for a large area) are very dedicated, enthusiastic and courteous! Special praise for the birthday cake given by the western restaurant. The packaging and materials are very good, especially the cream part. Compared with the cake given by Changchun Shangri-La where I stayed the next day, the taste and ingredients are a little inferior.