Atour Hotel (Harbin Songbei Ice and Snow World)

Atour Hotel (Harbin Songbei Ice and Snow World) Reviews

Atour Hotel (Harbin Songbei Ice and Snow World)

No.87 Songbei Avenue, Songbei District, Harbin, Heilongjiang, ChinaView Hotel Details
Atour Hotel (Harbin Songbei Ice and Snow World)
Atour Hotel (Harbin Songbei Ice and Snow World)Atour Hotel (Harbin Songbei Ice and Snow World)Atour Hotel (Harbin Songbei Ice and Snow World)
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Atour Hotel (Harbin Songbei Ice and Snow World) Guest Reviews

4.8/5
Excellent
1334 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(1334)
Positive reviews(1325)
Reviews with photos/video(236)
Friendly front desk staff(135)
Delicious breakfast(120)
Classy environment(114)
Easy to get around(100)
Convenient parking(50)
Close to metro(44)
Perfect for kids(22)
Nice toiletries(17)
Negative reviews(9)
Samantha Diaz-Marfil
Guestroom (Double Bed)
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Dec 21, 2024
They’re very close to where the Ice & Snow World is! They have good restaurants nearby and the neighbourhood looks very happy and giving especially in winter ~ Other attractions are 20-40 mins away but didi is really cheap. Good staff and professional one. They have free dinner from 9:30. Truly appreciate them not wasting leftover breakfast on the day. Only issue is that they don’t speak much English. ~
Response from Property: 親愛的朵友，非常感謝您的點評，您反映的問題我們已知悉，再次向您深表歉意！給您此次入住造成了不愉快的體驗，我們深感愧疚。此次您遇到的不愉快事 件給我們的品質管理敲響了警鐘，請相信我們不會容忍此類問題的存在，也請相信我們一定會採取有效措施進行整改，並切實加強日常管理、杜絕類似問題的 再次發生！
Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Dec 7, 2024
Overall, Harbin is nice place and I recommend this hotel to everyone. A bit difficult to communicate in English and Russian , but it’s Normal since you are at China 😆. The hotel staff is very friendly , and they even gone the extra mile to send me to airport at very late of the night . I insist to pay and tipping them, their actions must not gone unnoticed . Will definitely come back.
Response from Property: 首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。酒店毗鄰冰雪大世界、東北虎林園等景點，乘車路線方便快捷。歡迎您在不久的將來再次光臨，已經開始期待再次與您相遇，祝您生活愉快！
Benjamin
Elegant Double Room
Stayed in Dec 2023
Business travelers
9 review
4.5/5
Great
Posted on Feb 27, 2024
Clean and nice staff. Location is ok. For a business trip absolutely fine for a unbeatable price.
Response from Property: “一別之後，兩相歡喜，三生有幸，好評如斯！”感謝小主的好評，朵兒感動得稀里嘩啦的。朵兒相信生命中的每一次邂逅都殊為不易，很高興在分別後還能帶給您美好的回憶。亞朵是有温度的酒店，朵兒們都是有温度的亞朵人，希望每一位朋友來亞朵都能感受到鄰里般的温暖及舒適，朵兒喜歡您來，更喜歡您再來喲！
Guest User
Guestroom (Double Bed)
Stayed in Jun 2024
Couples
25 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Excellent service, good breakfast, clean
Response from Property: 親愛的朵友您好呀，感謝您對酒店的認可，酒店距離中央大街地鐵僅5站即可抵達距離哈爾濱北高鐵站地鐵僅2站哦,乘坐地鐵遊覽哈爾濱超級方便呢，雖然剛剛離別，朵兒已經開始期待再次與您相遇了呢!
Christopher
Elegant Twin Room (Mobile Screen Casting + Deep Sleep Pillow Experience)
Stayed in Dec 2022
Travel with friends
10 review
4.0/5
Very Good
Posted on Mar 3, 2023
Though the hotel is very short on amenities the location more than makes up for it. This hotel is extremely convenient. The breakfast is nothing special but it is convenient and has some options for most people. The gym is also not very good. The washer and dryer service is very convenient to have, if came in handy. In general, if you need an affordable hotel and location is the highest priority I can happily recommend this hotel.
6/8
Response from Property: Dear Duofan, I am very happy to read your evaluation. It is the luck of Duo'er's family to have employees who serve with heart, and it is the blessing of Duo'er's family to have a caring guest like you. Duoerjia has always been committed to bringing high-quality check-in service experience to every guest. Satisfaction is only the starting point, and surprise and touch are the ultimate goals of Duoerjia. In Duo'er's house, you can feel the most sincere neighborhood service, taste the most heart-warming tea from Atour Village, and experience a leisurely but stylish reading space... Everything is here just for you The experience of staying at Duo'er's House can become simple and extraordinary. I hope that Duo'er's House will always be with you during your journey. Looking forward to meeting you again, I wish you a happy life and everything goes well.
Guest User
Superior Double Room
Stayed in Nov 2022
Couples
3 review
5.0/5
Outstanding
Posted on Jan 22, 2023
What a great hotel! It’s a little out of the way so unless you rent a car, getting around other than Didi might be a challenge. But other than that it’s an amazing place. Favorite part after a long day in the cold, the rooms heated floors are a much welcome treat.
Response from Property: After carefully reading Duo Fan's comments, Duo'er was very excited. Duo'er's praise is the greatest affirmation for Duo'er. Duo'er must not be arrogant or impetuous, continue to work hard, and give you more surprises when you come back next time. Looking forward to your next stay...
Curt 常鹰
Superior Double Room
Stayed in Dec 2022
Solo travelers
29 review
5.0/5
Outstanding
Posted on Mar 12, 2023
Staff were as friendly & helpful as one would expect at an Atour - even when working over Spring Festival. A major reason I often choose this brand. I had an issue with heating in my room on the first night, but was moved to another as soon as I mentioned it. Once in my 2nd room, heating was no issue. Especially appreciated when it was -32c outside. There isn't a huge amount to do in the immediate area, but the metro station is nearby and Snow & Ice World easily accessible from there. There's also a few shops & restaurants nearby, which is handy.
Response from Property: 親愛的朵粉，非常開心看到您的評價。擁有用心服務的員工，是朵兒家的幸運，擁有您這樣有心的賓客，是朵兒家的福氣。朵兒家一直致力於為每一賓客都帶 去優質的入住服務體驗，滿意只是起點，驚喜和感動才是朵兒家的終極目標。在朵兒家您能感受到最真誠的鄰里服務，能品上最暖人心的亞朵村的茶，也能體 驗到悠閑卻不失格調的閲讀空間……一切的一切，衹為您來到朵兒家的入住體驗能夠變得簡單而不平凡，盼望您的旅途中，朵兒家能夠常伴。期待與您再次相 遇，祝您生活愉快，事事順心.
Ciela OLeary
Family Friendly Suite
Stayed in Nov 2022
Family
18 review
5.0/5
Outstanding
Posted on Dec 30, 2022
Visited the ice festival as a family of 4. The room was perfect for my older children. The staff was great and very helpful.
Response from Property: My dear, I saw your comment when I turned on the computer. Duoer was really moved because of understanding, encouragement, and support. I think we will get better and better. In Atour, from the moment you walk into the hall, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is only our starting point, and surprise and touch are what we will always do. The direction to look for, the way to pursue dreams, because of you, Atour's tomorrow will be even better, too many thanks, it seems that words can't express it at this moment, let's put thousands of words into one sentence: Atour's Covenant , see you there!
Usina
Elegant Double Room
Stayed in Jan 2023
Travel with friends
8 review
4.7/5
Amazing
Posted on Feb 26, 2023
Didn’t like the breakfast but everything else was impressive .
Response from Property: After a farewell, the two are happy, the three are lucky, and the praise is so high! "Hui Chang Hui often thanked the little master for her praise, and Duo Er was very moved. Duo Er believes that every encounter in life is not easy, and I am very happy to bring you good memories after parting. In a warm hotel, Duo'er is a warm Atour person. I hope that every friend who comes to Atour can feel the warmth and comfort of a neighbor. Duo'er likes you to come, and even more likes you to come again!
Guest User
Superior Double Room
Stayed in Dec 2022
Travel with friends
6 review
4.7/5
Amazing
Posted on Jan 27, 2023
There weren’t many restaurants or shops around.
Response from Property: 親愛的朵友，非常抱歉給您帶來不便，朵兒們一定會加強培訓，期待您的下次入住來見證朵兒的改進與成長，再次對您表示歉意。期待下次與您相遇！
Anastasia1
Elegant Double Room
Stayed in Dec 2021
Couples
20 review
5.0/5
Outstanding
Posted on Jan 27, 2022
The room is very warm, the breakfast is good and the location is satisfying. The subway station is 8 minutes walk.
Response from Property: 果然是英雄所見略同呢，朵兒也覺得自己贊贊噠！所有客房均採用堪比五星級酒店的普蘭特系列優質床品，全套高端“體研究所”系列洗浴 用品，數百幅優美人文攝影裝點的客房及公共區域，向住店客人開放借閲的圖書館等等，朵兒自己沉醉在自已的優秀中不能自拔。説好的哦，下次還來呦：我 在這兒等着你回來，等着你回來~~~
wendy@chen
Family Friendly Suite
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
This stay at Atour was a perfect experience! The room was spacious and clean, with complete facilities and comfortable bedding. The service staff was enthusiastic and professional, responsive and made people feel at home. The breakfast was varied, and there were also Northeast frozen pears, which were super delicious! The location is superior, the transportation is convenient, and the surrounding facilities are complete. Whether it is a business trip or a leisure trip, this is a good choice, highly recommended!
Original TextTranslated by Google
Response from Property: Hello, dear friend Duo! I am very excited to read your review. Atour Hotel Harbin Songbei Ice and Snow World is located in Sunac Maoshangguo, Songbei. Within five kilometers there are Sunac Mao, Wanxianghui, and Harxin Supermarket, RT-Mart Supermarket, Songbei Shopping Center, shopping is very convenient. You are welcome to visit again in the near future. I wish you a happy life!
fokker100
Guestroom (2 Beds)
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Dec 15, 2024
This hotel stay was great! Most of the front desk staff were young people, enthusiastic and efficient, the rooms were elegantly decorated, the bedding was comfortable, the food was rich and delicious, and there was free porridge in the winter evening, which was very considerate. The hotel has complete facilities and a great location, making it convenient for travel and shopping. The service details were perfect and attentive everywhere. Whether it is business or travel, I highly recommend it. I will come to Songbei Atour next time!
Original TextTranslated by Google
Response from Property: 親愛的朵友您好!看到您的點評朵兒萬分激動，哈爾濱松北冰雪大世界亞朵酒店坐落於松北融創茂商國，五公里內有融創茂、萬象滙、大潤發超市、松北購物中心，逛街購物十分方便，希望您有機會再次來體驗!風裡雨裏，朵兒等您!
Guest User
Superior Double Room
Stayed in Nov 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The hotel is in a great location, with free parking, and is very close to the subway station, making it very convenient to travel. When you enter the lobby, you will be greeted by the front desk lady, who is very considerate and attentive to the details. The room is clean and tidy, the bedding is very comfortable, and there is a small gift when you check out. I recommend it!
Original TextTranslated by Google
Response from Property: 首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。酒店毗鄰冰雪大世界、東北虎林園等景點，乘車路線方便快捷。歡迎您在不久的將來再次光臨，已經開始期待再次與您相遇，祝您生活愉快！
Nizikeai
Superior Double Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The hotel I chose for this trip was great! The room was clean and tidy, and the bedding was comfortable, which gave me a good night's sleep. The facilities were complete, the service was very considerate, the staff was warm and friendly, answered all my questions, and provided a lot of useful suggestions. The hotel is in a great location, and it is convenient for eating and shopping around. It is very cost-effective, and I will come again next time! I like the lemonade in the store very much, the taste is just right, the coffee tastes good, and the dinner porridge is also fragrant. The experience is very good.
Original TextTranslated by Google
Response from Property: First of all, thank you for taking the time to leave your review here. We are very happy to see that you are satisfied with your stay. The hotel is adjacent to the Ice and Snow World, Siberian Tiger Park and other attractions, and the bus route is convenient and fast. Welcome to visit again in the near future. I am looking forward to meeting you again and wish you a happy life!