Best Hotels near Lights Alive! Drive Thru Christmas Lights (Houston), Harris County

The whole hotel had a “burnt” smell to it. The room I was given - the safe was not working and neither was the bathroom door lock. Aside from that the bed was comfy - all and all it was a basic experience for a room that was overpriced. I give it 3 stars. Great walking distance to the Galleria.

The employees are always pleasant. The hotel is always clean, and the food is always scrumptious.

I enjoyed my stay here. Staff is friendly and the room was clean, spacious and ℹ especially enjoyed the shower!

Location was ok, the room has a little odor , but he cleaning crew did not do a good job in cleaning the room. After getting to my room I immdeiate notice the shower was not clear and their was blood on the ceiling above the bed. I went to front desk to ask for housekeeping. The lady at the front desk stated that housekeeping was about to go home. So I explain to her my issue , she said let her look at and she came to the room with a cleaning bottle and rag. I got the stuff from her, me and my husband clean the shower and stain on wall as best we could. We didn't get another room as we where there for for one night and didn't want to go threw the trouble. Other than that the hotel was ok. Only one loud guest across the hall from us.

I recently was a guest from Friday September 30-Monday October 3, 2022 at your Hilton Westchase Property in Houston, Texas. After reading other reviews of this property, and having it be recommended by the bride and groom for the wedding we were attending, I booked without hesitation, since I am a Hilton Honors member, and know the normal quality of the Hilton brand. Our first impression of the room that it was extremely dated, and had a lot of damage around the baseboards, and bathroom area. Additionally the front door of room 317 appeared to have been kicked at the bottom. Despite these flaws, we decided to continue our stay. Unfortunately, we were unable to fully relax because of the extremely thin walls, and neighbors from several directions playing loud music, and engaging in loud conversation and door slamming. These extra disruptions continued into the 11:00pm hour, at which point I attempted to use the room phone to call the front desk so they could address the noise, which did not work. I could hear the front desk agent, but she could not hear me. I ended up using my cell phone and calling the hotel and explaining that it was me in room 317 and the phone did not work. The next day the music stopped earlier, however, we were able to hear conversation and snoring, which a guest in another room should not be able to hear. The final moment which was the pinnacle of the horrendous events was when my friend saw several roaches on the bathroom floor on Sunday morning. She killed one without examining, but when she saw several, she identified them as roaches. We immediately went to the front desk and said we needed a new room, which we received along with 50% off of our last night’s rate, however, the desk agent was not shocked when we let her know about roaches in the rooms. The new room we moved to on the 8th floor, had a running water pipe noise constantly happening, which also contributed to an unrestful stay. Finally on check out, the front desk agent (different than the one who handled the original roach debacle) asked us how our stay was, when I let him know it was horrible, and told him about the pipes and roaches, his response was asking if they were big or little, because the big ones they are just around. This is unacceptable! There should be NO pests present in a hotel room, and the nonchalant attitude of the staff, has made me never want to patronize a Hilton property again. I am beyond appalled and disgusted at the run down and revolting condition of this property. I paid the full amount of my bill, primarily because I had a flight to catch, and no time to engage management regarding this situation.

The hotel is in the northern suburbs of downtown, on the high speed side, good parking, breakfast. The room was clean and the service was warm. It is 1.2 km from the light rail and passes through secluded villages and cemeteries.

The staff was phenomenal to deal with. Everyone was very kind and very professional. The rooms were clean and roomy. Can’t say enough good things about this place for business. Just on the outskirts of downtown, which I prefer. 10/10. Amy, the General Manager, was very accommodating with my Overnight UPS package. I checked for the package multiple times throughout the morning, when it finally delivered - she sought me out and hand delivered it to me. Front desk staff was great all week as well. Great place for business. Amy, if you see this - thanks for a great experience. You have a great staff. Front desk was always welcoming.

Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.