Houston Grand Hotel - River Oaks

"The Houston Grand Hotel let me tell you about my 🛑 awful experience. Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious! Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount . I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues. 🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff. 🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel! Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?"

The Post Oak Hotel

"The hotel where I lived in the United States for more than ten days was basically dissatisfied. When I arrived at Houston, I could easily play with my son for two days. I chose the hotel for a long time. I was very satisfied, the service was good, and the location was great!"

JW Marriott Houston by the Galleria

"Great hotel.sure will visit again"

Four Seasons Hotel Houston

"It's generally not worth the price."

Holiday Inn Express & Suites HOUSTON EAST by IHG

"There are quite a lot of Halloween in Houston, but I booked here because it was well rated. The staff were all friendly and the facilities in the room were clean. From check-in to check-in were all good, thank you."

Ramada by Wyndham Houston InterContinental Airport East

"Excellent value for money! It was less than 100 USD a night. The only downside was the shuttle bus was hard to catch, so I ended up taking an Uber. Breakfast was just average, but it's close to the airport."

Hyatt Regency Houston Downtown

"Top of the line from A to Z"

La Colombe d'Or Hotel

La Quinta Inn & Suites by Wyndham Houston NW Beltway8/Westrd

"Very good very good very good very good very good"

Hilton Garden Inn Houston/Galleria Area

"24-hour service, cleanliness, cooperative staff, I highly recommend it"

SpringHill Suites Houston Westchase

"I booked this hotel for my friend. It's very close to the airport, convenient for getting in and out of the airport, the room is super big and the environment is clean!"

Ramada by Wyndham Houston Westchase

"Great place to rest your head"