Top 5-Star Hotels in Heidelberg

It is indeed an aristocratic family's property with a 150-year operating history. This hotel is surrounded by several houses, so there is a courtyard with a fountain in the middle. The door is small, but it is beautiful inside. Because I booked a 30-square-meter double comfort room, which is 10 square meters larger than the ordinary room type, I paid special attention to it. At first, I was given room 326, which has a balcony, but the room area is very small. I went downstairs to negotiate in time. The front desk beauty service was very good. She took the other two room cards and asked me to choose one by myself. I chose 346, which is a corner room, much larger than the previous one. The toilet and bathroom are two separate rooms, which is very good. There is also a separate cloakroom. The room window faces the small garden, which is very beautiful. Because the hotel is composed of several houses, they also explained that each room and apartment are different. You can express your preferences when checking in next time. The breakfast is great. It is the best experience of my trip to Germany this time. Of course, the room price is also the most expensive. This is the first time I have seen a hotel with more waiters than guests. There are free drinks at breakfast. This is the only one I have encountered. Hotels run by aristocrats are different. They pay attention to every detail. As soon as you check in, they will put flowers, give you small desserts and welcome cards. All these details really make people feel happy from the bottom of their hearts!

The surrounding environment is very good, the room is not too big, the entrance is the cloakroom and the kitchen, and then the living room, inside the bedroom is connected to the bathroom, there are shower gel, shampoo, conditioner, slippers, hot water bottle, and two free bottles of Saint Pellegrino. But the hotel does not have a parking lot. The clerk will drive a golf cart to take you to the public parking lot and then drive you back. The parking lot is 1 km away from the hotel.

The hotel was a pleasant surprise in Heidelberg city, and I stayed only one night, but I would certainly stay more, because I was very well installed. The hotel is located in a building that worked in an old tobacco factory, and is completely renovated for the hotel's facilities, with large suites or lofts, very well decorated. They have washing machine, fully equipped kitchen with modern tools. Wi-Fi quickly. Floor with heating and large bathroom. Parking on the site, but are few vacuums. When I booked, I asked for a parking vague and I had no problems. The service was very good from who received us. There is no reception. When I arrived at the establishment, at the main door, there is an interphone. The guest attendant arrived in a few minutes and passed all the instructions needed. It is in a quiet and quiet neighborhood. It is not so close to the historic center, about 2.5 km. Better go by car and park in the various parking lots near the main attractions.

First of all during this critical moments in the world due to the COVID 19 safety it’s out of great importance! This hotel has it, all personal where wearing masks and everyone is responsible. Very professional and friendly hotel personnel, I had a shower head problem and Hotel tech arrived in a min, replace it in the blink of an eye. I felt welcome safe and take good care of. With this review I would like to thank all the hotel stuff for doing such a great job and hope to see you again on my next booking.

The whole hotel is kept at 22 degrees C during winter. The rooms are even hotter at about 24C. This is T-shirt temperature. We didn’t pack any tshirts for our Germany winter vacation. The rooms a/c unit wasn’t working so got moved to another room that’s a/c also wasn’t working. Got moved to a third room that’s a/c was working but only to discover that it only blows hot air. I opened the windows to cool the room down but didn’t feel comfortable sleeping with the windows wide open all night (there are ledges connecting all the rooms on the outside and one can step out of the windows easily) so had to sleep with the windows on their cracked open setting which meant the room heated back up naturally to the hotels temp of about 24 C. Optimally sleeping temp is 68C. Hotel needs to keep the whole hotel cooler to make it comfortable. Breakfast was ok. Large selection but not worth the money because the quality isn’t great on a few of the items. Dried out pastries. Weird texture over cooked scrambled eggs. If you don’t get your room cleaned they offer a drink at the bar but in reality they just mean a coke or tea or coffee. The rooms are beautiful, well sized and quiet. The lobby is stylish. I wouldn’t stay again.

Vrij groot van de bekende keten Mariott gelegen aan de oevers van de Neckar in deelgemeente Bergheim dat we voor 1 nacht geboekt hadden. Wij hebben vandaar de wandeling gedaan naar de Mittlerbrücke en terug en ik moet zeggen dat is wel meer dan 10.000 stappen, m.a.w. toch een stevige wandeling. De kamers zijn zeer ruim en van alle comfort voorzien. Er is ook een (zeer koud) zwembad, sauna en fitnesszaal. Het ontbijt, bij goed weer, kan je buiten nemen aan de Neckar, een echte meerwaarde. Het restaurant van het hotel maakt gebruik van hetzelfde terras. Parking is ondergronds en zeer ruim maar niet goedkoop. Mariott verstrekte de service die je er mag verwachten. Het werd een luxueuze start van onze city trip aan Heidelberg.

This is a very nice, business traveler type hotel. Room was very comfortable and clean. We had a couple of problems, though: 1) we reserved a room with twin beds, and we were given a room with the beds made up as one king bed—we couldn’t separate them and it was too late to get a different room; and 2) the lights in the hallway on our floor didn’t work until they were able to fix them the next morning (that was worrisome). There was some renovation going on which seems to explain the lighting issue. The hotel was about halfway between the train station and the old town, with a tram stop almost directly in front, so it was very convenient.

Fortunately, we're able to cancel our reservation, literally the last minute for free. The hotel staff was really unprofessional, unfriendly, and unhelpful upon our arrival. One of the ladies behind the check in counter barely spoke English. We had to wait 30min before our rooms would be ready, she did not offer us to put away our luggage (after I asked we were shown in the o the storage room, nobody helped us carry the bags..ans the room was left with the door open and without any surveillance from the staff). There was no clean glasses by the water container. As we sat on the hotel restaurants terrace to wait, nobody came to ask whether we wanted anything to dirnk. We then went to check out the roof top terrace. It was dirty, full of dried leaves... No access to wc. After these few disappointing experiences within 30min upon our arrival, we decided to give friendly feedback to the staff and see our options for cancelation, especially if we're not offered a proper excuse and/or upgrade. We were told that they're very busy and that that's the reason they can't deliver good service (note: their main job in this industry is to serve their guests, us, thus). WE WERE THE ONLY PEOPLE, BOTH AT THE CHECK IN COUNTER, AS WELL AS RESTAURANT AND ROOFTOP. Very happy with our decision to cancel this reservation and to have found a much better place to stay in the town center (Qube Bahnstadt was really far from the old town).

We had a delightful stay at the Heidelberger Hof. The Hotel is around the corner from the Main Street, Hauptßtrase in the old town so ideally placed to visit the historic city. It is a 20 min walk from the Hauptbahnhof. The staff are friendly and very helpful. The rooms are warm, clean and comfortable. We had a comfortable double bed and good shower. It was not noisy either. There is a buffet, European breakfast on offer it is well presented and caters for guests with food allergies. Our group consisted of a vegetarian, gluten & nut allergies and we all found the breakfast sufficient. Check out was simple and we were able to store our cases. We enjoyed our break at this hotel and in Heidelberg and would recommend both for a weekend break

Located in the very close to the city but quietly, this hotel offers very clean apartments and the welcome is really very warm. The room for four is large enough to welcome everyone you don't walk over, the bedroom is of good quality and the bathroom is very clean. The hotel is located in the heart of the city, and the hotel is located in the heart of the city. The hotel is a very nice hotel, and the hotel is a very nice hotel.