Top Hotels in Helsingor with Spas

This is our second stay at Marienlyst. We had a fantastic first stay although the service in the main restaurant was below mediocre. Now with our second stay, we got absolutely zero flexibility from the booking desk or the front desk… I had asked to access the spa early on the arrival day as our dinner could only take place at 6 pm and with a five course meal, I couldn’t see us making time for the spa too (we had spa access included from 7-11 pm and again the following day from 7 am to 14 pm). Since we had to leave early the next morning, we would not be able to use the spa that day either. They told me that I could pay an additional DKK 700/couple to access the spa earlier. No changes were possible. Just to add here, an early spa access at Skodsborg Kurhotel is less than half of the what Marienlyst charge. I spoke to several of the staff members there and got the same answer. Nothing they could do to help out! With the prices they charge for a spa and gourmet stay, I can’t believe the lack of service and flexibility can exist in such a place. What a shame that an otherwise great hotel, fail so hard on the customer experience end.