Champneys Henlow

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

I have just had an amazing Million Dollar Facial with LINA Expert and very helpful advice for my skin care at home Amazing facial my skin looks very healthy and very plumped I would certainly recommend Lina again My next visit to Henlow I will certainly ask for Lina for any of my facials Thank you Lina

Pilates with bands was a challenging and enjoyable class with appropriate adaptations along the way. Jamilla led the class in a calm and relaxed manner. Previously we attended her aqua class which was equally good. Despite the large size of the group she made it dynamic and fun.

Lovely treatment and all over experience. Therapist listened to me and delivered great service. A thoroughly lovely treatment. It was Body Ritual with hot stones and foot and scalp massage. I said I particularly wanted to relax and that's what I did

Fantastic food thanks to chef's Alex and Liam, every meal was fantastic quality. Treatments were amazing, very tranquil atmosphere throughout the whole resort. The building is tired in places which is to be expected in a Georgian building, not enough to interfere with our stay, in better condition than springs!