Hotels Near River Road Shopping Center II in Henrico County

My son and I stopped at Springhill Suites on our way from Georgia to New Jersey. We enjoyed the pool and spa. We had a great night sleep. Ceecee welcomed us to Breakfast (sausage, oatmeal and my son's favorite AppleJacks cereal). So many friendly and smiling faces. Overall great hotel to stay at and we would highly recommend you stay here when traveling into Virginia.

Only stayed one night and there was a large group there. This large group took over the whole place. In the TV area where the lounge was filled with loud adults and kids. We headed to our room about 8:30 that evening after going out to have a quieter time. The kids were knocking on the door as they were running up and down the hall way, yes, the parents didn't stop them. I thought surely this will calm down by 12 midnight. Well I was wrong, this when on until 3:09AM in the hallway people running talking while going up and down the hallway. Then the groups out side in front of the hotel talking loud.. It was so loud you thought it was in the room. We left the TV on to see if that helped, it didn't. The front desk should have done something to stop this behavior. I was a paying guest also. Very disappointed. I told the young guy who checked me out and he said they had had trouble with them all week. So I had to pay $ 200.00 to stay there and not sleep. The front desk should have stopped the group from disturbing the other guest. I was very upset and very tried there next morning. I all I got was I am sorry, they are leaving today.

We had a bad Airbnb experience and needed a reliable, comfortable place to stay for the night. This hotel is at a Golf Course and it is very beautiful!! We got a great price but I chose 1 King instead of 2 Queens on accident. They we're super happy and kindly changed the room at no cost to us. When we got to our room, a sticker was over our door showing that the room had been cleaned and no one had entered. The beds were huge, plush and very clean. I slept like a baby. The room was very clean, too and the A/C was pumping out the cool air. The room was clean, quiet and cool. We enjoyed it very much!

This hotel gets a mixed review from me, for sure. First of all, this is an older property that has likely been renovated many times over the years. As such, the layout befits an older property, and it doesn't always line up with modern expectations, such as stairs' going directly outside rather than to the lobby. However, that can't really be changed too much without tearing down the facility and building a new one, so I feel as though it would be unfair to ding them over that. Similarly, the elevators were being renovated while we were staying there, and this limited the elevators' capacity, as only one (of two total) was available during our stay. This is a temporary inconvenience and necessary work, so I'm giving them a bye on that work. As far as our room went, I took no issue with it. It was clean, it had adequate lighting, and the beds were comfortable. The breakfast service was about what you would expect for a Holiday Inn Express. Nothing too fancy, but not terrible, either. My only complaint was that the warming units that the food sat in continuously made contact with the sneeze guard, which made for a frustrating experience (feeling like you need three hands to serve yourself). That could probably be remedied easily enough if someone cared enough to do it. The parking and access situation, however, was unacceptable. The parking lot is on the back side of the building. This stems from the property's being very old, so I'm not willing to ding them for that on its own, as there is an entrance to the lobby on the parking lot side. However, I will ding them for how access to the parking lot is handled late at night. After 11 PM, the doors facing the parking lot are locked, and there is no access allowed through that door, with all entering and exiting being done via the door next to the front desk. The door to the parking lot also has a sign posted on it when the doors are locked stating as such, and threatening immediate removal from the property should the doors be opened during those hours. That means that in order to access the lot, you have to walk completely around the outside of the building. To add insult to injury, there is a card access box that allows access to be limited to only registered guests, but the doors are locked in such a way as to bypass the card access system. The staff said that this was due to a problem with homeless trying to sleep in the hotel's lobby, but inconveniencing paying guests is no way to do it. All in all, I suppose that this isn't a bad place based on the price and the location, but I'm not inclined to stay again, as the inconveniences outweighed the positives.

After rushing for one night, it is difficult to give a sufficient and reasonable evaluation. The location of the hotel is in the city, there are still a lot of places to eat around, there are not many places to visit. The hotel itself is ok.

Great hotel, beautiful. Only downside was the hours for the pool. It works have been nice if it opened before 9am.

Stayed here the night before a very early flight out of RIC. The young lady at the front desk seemed very confused when we arrived. We had checked in through the app ahead of time, and only needed to pick up our key. At first she couldn't find our reservation in the system. When I told her we had checked in online, she eventually found A key in a box on the side. We went to the room, unloaded our stuff, then were going out for dinner. I noticed the name written on the back of our room card sleeve was not mine. So I stopped again at the desk....and turns out she had given us the wrong room key, so we were in the wrong room. She didn't really know how to fix that and her response was basically ”oh well”. Fortunately I kept pressing to get it corrected, and the Manager finally came over and made the change. Luckily, no other guests showed up that night in our room, thinking it was theirs.