THE HORIZON HOTEL

THE HORIZON HOTEL Reviews

THE HORIZON HOTEL

No.407 East Yongkang Avenue, Yuancheng District, Heyuan, Guangdong, ChinaView Hotel Details
THE HORIZON HOTEL
THE HORIZON HOTELTHE HORIZON HOTELTHE HORIZON HOTEL
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THE HORIZON HOTEL Guest Reviews

4.8/5
Excellent
1827 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1827)
Positive reviews(1792)
Reviews with photos/video(267)
Classy environment(176)
Well decorated(104)
Friendly front desk staff(91)
Delicious breakfast(85)
Luxurious(45)
Perfect for business trips(23)
Delicious buffet(21)
Tasty restaurant(20)
Negative reviews(35)
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
25 review
5.0/5
Outstanding
Posted on May 28, 2024
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Response from Property: 尊敬的賓客,您好~非常感謝您對酒店的讚賞。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。期待與您的下一次見面,祝您身體健康,天天開心喲~
Menglidexiaoguniang
Shidai Suite (Three-Bedroom With A Living Room)
Stayed in Dec 2021
Family
1 review
5.0/5
Outstanding
Posted on Jan 31, 2022
The hotel is very nice and comfortable. I felt like I am at my own home. The breakfast also was very good 👍🏼
Response from Property: 尊敬的賓客,您好!非常感謝選擇入住我們酒店並分享您的入住體驗,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新。2022年2月8日-2月15日,自助晚餐118元/位、雙人日料午市套餐399元/份、客宴早茶享受6.8折優惠,客宴二樓中餐包廂享受8.5折優惠。期待您的再次光臨,我們將竭誠為您服務,祝您生活愉快!
Yyho05
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
5 review
3.2/5
Posted on Dec 25, 2024
The room without 𥦬 is very stuffy There are no fans in the hotel I have gone against my will many times and just came to check out the air conditioner before leaving. However, when you check in, the front desk will give you a large cookie. It's delicious.... Breakfast is also available, with many different styles. But if it’s gone, I won’t replenish it with new ones, I’ll just use other food to make up for it.
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Guest User
Deluxe Room (2 beds)
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
The room is clean and spacious, with luxurious decoration. The service quality is good, and the facilities are complete. The breakfast has many styles and tastes good. The service quality is excellent, and they take the trouble to actively meet customer needs!
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Response from Property: 尊敬的賓客,您好~感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期待下次為您服務,祝您工作順利,天天開心~
Gary
Deluxe Double Room
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The first time I stayed in this hotel, it brought me a pleasant surprise. The room was large, clean, comfortable and luxurious. It is the most cost-effective hotel I have stayed in in recent years. I must give it a thumbs up!
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Response from Property: 尊敬的賓客,您好~非常感謝您的讚賞!我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。期待與您的下一次見面,祝您身體健康,天天開心喲
liz0206
Queen Room
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Dec 5, 2024
The hotel rooms are clean and tidy, the front desk is classy and the parking lot is clean. Cookies, welcome fruits and milk are provided upon check-in. The only downside is that when I checked in at night, I found that the room smelled of cigarettes and second-hand smoke... Because I don't smoke even though I have children, I asked to change to a non-smoking floor. But I hope the front desk lady will ask guests whether they want a non-smoking floor when they check in, so that we don't have to change rooms. After all, we have children and obviously have this need. They handled it very quickly. Although it was already 9 o'clock in the evening, they were able to quickly change our room, which was also great.
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Response from Property: 尊敬的賓客您好,非常感謝您選擇入住時代雲端國際酒店並分享您的入住體驗。我們萬分榮幸能為您服務,您的寶貴意見對我們非常重要,我們會將發至相關部門以提高服務質量。我們也會繼續努力提升服務質量,為您提供更加舒適的住宿體驗和貼心的服務。期待與您的下一次見面,祝您身體健康,天天開心喲~
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 14, 2024
The hotel I chose for this trip is really great! From the moment I stepped into the hotel, I could feel the meticulous service. The front desk staff was especially considerate, always with a warm smile on their faces. They patiently answered every question I had when checking in, and took the initiative to provide some practical tips for staying in, which made me feel warm. The overall environment of the hotel is elegant and comfortable, and the rooms are clean and warm. But what impressed me most was the consistent high-quality service, and every detail was handled just right. I sincerely recommend it to everyone, it is absolutely worth staying here! I must give it a five-star rating!
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Response from Property: 尊敬的賓客,您好!非常感謝您對我們的肯定,為了給您提供更加細緻周到的服務體驗, 滿意只有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨,祝願美好的事物每天與您相伴!
Guest User
Queen Room
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The room is new, clean and comfortable. The transportation is convenient and the hotel has free parking. The front desk staff is very friendly and kind. If I come to Heyuan next time, I will choose this place again.
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6/8
Response from Property: 尊敬的賓客,您好!非常感謝選擇入住我們酒店並分享您的入住體驗。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!祝生活愉快!
Guest User
Deluxe Double Room
Stayed in Oct 2024
Couples
24 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The room is clean and high-end, cost-effective, the breakfast is delicious and rich 👍🏻 The room was upgraded and I stayed one more night~
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好~非常感謝您的讚賞!我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。期待與您的下一次見面,祝您身體健康,天天開心喲~
ghxing
Executive Room (2 beds)
Stayed in Sep 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The location is quite central, the surroundings are very lively, and the hotel is also very new. I really have to praise such a high-end hotel in Heyuan. The service of the front desk lady is also super awesome, and she also gave cookies 🍪, which are delicious. Breakfast is in the garden restaurant on the 15th floor in the sky. If it is not windy, sitting in the corridor is quite good. In short, it is a very satisfactory stay. I will definitely choose it again next time
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Response from Property: 尊敬的賓客,您好!感謝您的用心點評,我們也始終堅信用心就能做好,追求極致服務,我們願在路上與您一起分享成長的喜悦,給您帶來更多的驚喜和感動,歡迎您常回來喲~祝您事事順心,身體安康~
Anonymous User
Deluxe Double Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The hotel is very new and has a great sense of design. I felt very good after staying for one night. The bedding is clean and comfortable. The breakfast time is very humane. The dishes are rich with local characteristics and fresh ingredients. The overall experience is very good👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好~非常感謝您抽出寶貴的時間為我們的酒店撰寫好評,您的評價讓我們感到非常温暖和鼓舞。我們會繼續努力提升服務質量,為您提供更加舒適的住宿體驗和貼心的服務。期待與您的下一次見面,祝您身體健康,天天開心喲~
Anonymous User
Deluxe Double Room
Stayed in Sep 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Several families traveled to Heyuan together. This hotel is good. The lady at the front desk is also very beautiful and polite. It is very cost-effective. The decoration is very new. The bed is comfortable. I slept well. It's a pity that I didn't get up early to have breakfast. Other friends said that the breakfast is also good and the environment on the 15th floor is very good~
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好~非常感謝您的讚賞!我們始終致力於為賓客營造舒適、乾淨的住宿體驗。您的肯定是對我們團隊最大的鼓勵,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。期待與您的下一次見面,祝您身體健康,天天開心喲
Jilandanlvbuwei
Queen Room
Stayed in Sep 2024
Couples
8 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Hygiene: The bedding is very clean. I have allergies and will feel itchy immediately if the bedding in a hotel is not clean. The bedding in this hotel is not uncomfortable at all, and there is no need to use disposable sheets. Facilities: Five-star standard, marble floor and wall, you can tell at a glance that it was decorated at a high price. Environment: Very quiet, no noise at all. Service: Very good, takeaways are delivered by robots
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!十分感謝您的入住。我們酒店是按照五星級標準建造,注重硬件設施的豪華舒適,在服務上更是致力於打造貼心、熱情的服務理念,我們也將繼續保持高品質優秀的對客服務標準,竭力為每一位客人服務。希望下次能為您的旅程帶來全新的體驗,祝您事事順心,生活幸福~
Guest User
Queen Room
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on Oct 4, 2024
It was my first time staying in this hotel in Heyuan. I felt very good. The hotel is 5🌟 The room is clean and the service is considerate. The next day, I was worried that I would be too late to check out because I was going to Wanlv Lake. I specifically asked the staff Cristina to delay it to 2 o'clock. Cristina's service was very good👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好~非常感謝您抽出寶貴時間為我們提供好評。您的肯定是我們前進的動力,我們將一如既往地提供優質服務,確保每位客人在我們酒店都能享受到舒適愉快的住宿體驗。期待與您的下一次見面,祝您身體健康,天天開心喲~
Guest User
Yunduan Twin Room
Stayed in Sep 2024
Family
24 review
5.0/5
Outstanding
Posted on Oct 2, 2024
I called ahead to confirm that we would have children, and they prepared dolls for both children, as well as children's slippers, toiletries, fruits, milk, and cookies. The night view was also beautiful. I will stay at this hotel again next time I come to Heyuan. It's great!
Original TextTranslated by Google
6/9
Response from Property: 尊敬的賓客,您好,非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注我們酒店,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨,歡迎您常回來喲~