Hotel Granvia Hiroshima

Hotel Granvia Hiroshima Reviews

Hotel Granvia Hiroshima

Minami-ku Matsubaracho 1-5, Minami Ward, Hiroshima City, Hiroshima Prefecture, 732-0822, JapanView Hotel Details
Hotel Granvia Hiroshima
Hotel Granvia HiroshimaHotel Granvia HiroshimaHotel Granvia Hiroshima
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Hotel Granvia Hiroshima Guest Reviews

4.6/5
Great
143 review
Verified reviews
Location4.8
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(143)
Positive reviews(142)
Reviews with photos/video(38)
Awesome stay(40)
Friendly owner(26)
Awesome rooms(24)
Convenient location(24)
Delicious breakfast(22)
Clean and tidy(21)
Easy to get around(21)
Close to train station(5)
Negative reviews(1)
Marques
Standard Double Room
Stayed in Apr 2024
Family
12 review
4.0/5
Very Good
Posted on May 16, 2024
Convenient as is beside the strain Station and easy for walking around Hiroshima. Totally recommend to all.
Response from Property: Dear MarquesThank you very much for choosing our hotel Hotel Granvia Hiroshima.It is a great pleasure to know that you enjoyed your stay with us.We will continue to strive to improve our services so that we can continue to receive your kind words and recommendations.We look forward to welcoming you back here very soon.Best regards,Hotel Manager
Anonymous User
Standard Semi Double Room Non smoking
Stayed in Mar 2024
Couples
5 review
4.7/5
Amazing
Posted on Mar 17, 2024
Very conveniently located just behind the shinkansen (and the rest of Hiroshima station). A nice old style 4 star hotel.
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Hiroshima.We are very happy to hear that you had a pleasant stay with us.We are very pleased to receive your compliment. Your words of praise are an encouragement to us every day.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager
Yolkie
Standard Semi Double Room Non smoking
Stayed in Mar 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Mar 6, 2024
The location is excellent, which is very close to the Shinkansen exit of Hiroshima station. The front desk is good in English and eager to answer different questions. I appreciate the large bed size and the mirror in front of wall-sided desk. Overall a good experience.
Response from Property: Dear GuestThank you very much for choosing Hotel Granvia Hiroshima.We sincerely appreciate your high evaluation of our location, staff and room, etc. We continually to strive to ensure that our guests will have a meaningful experience and looking forward to seeing you again next time.We look forward to seeing you again.Best regards,Hotel Manager
Rachel
Standard Single Room
Stayed in Aug 2024
Family
1 review
3.5/5
Posted on Aug 4, 2024
I haven’t stayed in a hotel room like this before. There were no slippers. No bottled water. There wasn’t even a closet with hangers. I think this is nothing like an APA hotel except its location.
Response from Property: Dear RachelThank you very much for choosing Hotel Granvia Hiroshima.However, we regret to learn that you were not satisfied with your stay.For guests staying at the hotel, we provide natural water in paper packs (330ml) for each person in the room. Additionally, slippers are also provided in each room. If you have any concerns or need assistance during your next stay, please do not hesitate to contact the front desk.Thank you for your other valuable feedback.We will continue to improve our services based on the opinions and impressions of our customers so that we can provide a better service in the future. and we look forward to your continued patronage.Sincerely yours,Hotel Manager
Guest User
Standard Semi Double Room Non smoking
Stayed in Jan 2024
Couples
57 review
4.0/5
Very Good
Posted on Jan 6, 2024
The location is really good being right beside Hiroshima Station which allows for easy exploration of the city. They allowed us to store our bags upon arrival and they moved them into our room while we were out sightseeing. Check in was quick and easy and they had a few extra toiletries available at the counter like a face wash, body lotion and milk lotion which were all nice. The room is a bit bigger than most hotel rooms we stayed in during our time in Japan with access to the bed from both sides. The room was well appointed and had a coffee/tea station, mini fridge, safe, closet, ironing board and quite the alarm clock. The bathroom was nice with a Japanese style toilet and a shower that could get very strong pressure. The bathroom could have used a better cleaning as there was hair from previous guests and the room could use with more thorough dusting as there was quite a bit around the edges like the headboard. The bed was comfy but the pillows were not and we felt our sleep was affected due to this. We were on a high floor and got a good view of the city. Our floor also had a vending and ice machine. The hotel has a number of onsite restaurants and a very nice lobby area. We didn't try any but would be tempted to try the sky restaurants or rooftop beer terrace if we stayed in Hiroshima longer. The rooftop beer terrace was the most tempting but it is only open during the summer months. After looking at previous reviews we felt the breakfast buffet was a bit pricey and skipped it. There is no shortage of good and cheaper options nearby the hotel.
6/7
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Hiroshima and taking the time to leave your feedback.We are very pleased to receive the word of compliment, such as our service and the location, room.However, regarding the cleanliness of the room and bathroom, we will contact the person in charge of cleaning immediately, and we will also train our staff again to ensure that such a problem will not happen again in the future.We will do our best to make our hotel a place where you can enjoy your stay for many years to come, and we look forward to your continued patronage.Best regards,Hotel Manager
Mikhail
Standard Semi Double Room Non smoking
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Very nice location, really close to the train station. Interior design very impressive. Breakfast was great.
Response from Property: Dear GuestThank you very much for coming to Hotel Granvia Hiroshima and taking the time to leave your feedback.We are very pleased to receive the word of compliment, such as our location, room, breakfast, etc.The kind words of our guests are an encouragement to all our staff, and we will continue to devote ourselves to providing you with heartfelt hospitality so that next time you can still spend a wonderful time with us. We look forward to your continued patronage.Best regards,Hotel Manager
Guest User
Standard Twin Room Non smoking
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jun 16, 2024
Clean n big enough and facilities in the room are good if you don’t mind that the overall decor is dated
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Hiroshima.Did you enjoy your travel in Hiroshima?We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager
Mugen81
Standard Double Room
Stayed in Nov 2023
Couples
12 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Very convenient well located to train station. There is a lounge access service. Thumb up! The view from the lounge is fantastic.
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Hiroshima.We are very happy to know that you had a good experience at our hotel.Your warm words encourage us than anything else.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager
Iwantegg
Standard Semi Double Room Non smoking
Stayed in Apr 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 22, 2024
This hotel was luxurious, the lobby came with a chandelier and a very nice high tea cafe seating area. Staff was friendly and helpful. The hotel is literally connected to the Hiroshima train station and the sightseeing loop bus is directly below the hotel. There is also plenty of shops selling souvenirs and eating places within the station mall area. Amazing location! Room was very spacious could easily pack 2 luggage’s without fighting for space. Overall great stay!!
Response from Property: Dear IwanteggThank you very much for staying at Hotel Granvia Hiroshima.We would like to thank you again for your numerous compliments.We will continue to strive to be better and looking forward to welcoming you again.Best regards,Hotel Manager
Lau
Standard Semi Double Room Non smoking
Stayed in Apr 2024
Couples
21 review
4.2/5
Very Good
Posted on May 16, 2024
Great location next to JR Station. I would say that the directions to the hotel could be improved. There is a new Granvia opening next year and it is not clear which one we are to go to. Access from parking area is not the most convenient. I look forward to the new one.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Hiroshima.We are very happy to hear that you had a pleasant stay with us.Thank you for your other valuable opinions and feedback.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager
De22a
Standard Single Room
Stayed in Apr 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Apr 25, 2024
Situated just next to the Shinkansen exit at JR Hiroshima station, the hotel's location is therefore an attraction for travellers. Furthermore, this hotel amenities, and feel are upmarket.
Response from Property: Dear GuestThank you very much for choosing Hotel Granvia Hiroshima.We are very pleased to hear your compliments about our location.As you said, our hotel is directly connected to JR Hiroshima Station, which is very convenient for sightseeing, dining, and shopping.We will continue to improve our service quality and look forward to welcoming you again.Best regards,Hotel Manager
Tracy
Standard Semi Double Room Non smoking
Stayed in Apr 2024
Family
3 review
4.0/5
Very Good
Posted on Apr 9, 2024
Highly recommended. The hotel near train station and the their hotel staff very friendly.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Hiroshima.Were you satisfied with your trip to hiroshima?We are very happy to receive so many compliments on this occasion.We will strive to provide better services, and truly look forward to your next visit.Best regards,Hotel Manager
Montree Suntichaikul
Standard Semi Double Room Non smoking
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on May 29, 2024
Excellent location within walking distance from JR Hiroshima station.
Response from Property: Dear Montree SuntichaikulThank you very much for staying at Hotel Granvia Hiroshima and taking the time to leave your feedback.We are pleased and encouraged to have your compliment of praise about our location.As you said, our hotel is directly connected to JR Hiroshima Station, making it very convenient for sightseeing, restaurants and shopping.We will continue to strive to improve our services in order to provide a more satisfactory space for our guests.We look forward to seeing you again.Best regards,Hotel Manager
Guest User
Standard Semi Double Room Non smoking
Stayed in Feb 2024
Travel with friends
5 review
4.5/5
Great
Posted on May 11, 2024
Convenient.. just next to JR station. Walkable distance, within 3 mins. Perfect location if you are bringing a huge suitcase with you. Staff can speak English, don’t have to worry about communicating. Food are great too in the hotel, and many good restaurants at the JR station. Overall is clean, just the hotel maybe some ages.
Response from Property: Dear GuestThank you very much for coming to Hotel Granvia Hiroshima and taking the time to leave your feedback.We are very pleased to receive the word of compliments about our location, breakfast and staff, etc.We will continue to strive for further enhancement and improvement of our services, and we hope that you will visit us again when you come to Hiroshima.Best regards,Hotel Manager
Rosa Alia Martelino
Standard Semi Double Room Non smoking
Stayed in Jan 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Check in and check out were seamless despite a language barrier. Staff were easy to talk to and they were very helpful. Best location as it was beside the Hiroshima station. Staff were helpful with Takkyubin service. Amenities provided in the lobby were ok. Room was spacious and clean. Would recommend this hotel
Response from Property: Dear Rosa Alia MendozaThank you very much for staying at Hotel Granvia Hiroshima.We are very happy to hear that you had a pleasant stay with us.We are very pleased to receive your many compliments. Your words of praise are an encouragement to us every day.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager