Cozrum Homes - Saphera Residence Reviews

Cozrum Homes with many names are very good apartments.In room we have everything we need.

It was self check and took long time to get check in instructions. No staff to help. Torn and old towels. Even the floor was torned. This is very bad.

Service: 1. Lack of responsibility: There is no notice from the booking that The CozrumHomes is the self-service. Even, I already sent the message that ‘I’ll check in at 2pm’ but there is no response and give the information 2. Lax process and lack of professionals in service: When I came to the place, the hotline number too hard to contact. After adding the Zalo, the admin got the booking number but couldn’t check which branch I'm staying at! 3. Lack of flexibility in handling matters: Because there is no notification, so when arrived at the Cozrum Saphera, have to wait for the checking booking, after that the admin will send the code to open the door, and have to take pictures the Passport and send to the admin Zalo for the verification! All the steps were wasted time! It’ll be save the time if they call the customer for the confirmation and collect the documents before the check-in time! Room: The floor got so many cracks, and have the smoking smell

Beautiful room and hall. A lot of space like if it was an apartment. Friendly staff.

No have hot water 💦💦💦💦💦💦💦💦💦💦💦💦💦💦💦💦💦💦💦💦

A good place to take a rest from noise in the city, can relax and sleep well. Such a good location.

I have already stayed at the Cozrum chain. This property is generally similar to other hotels in this chain. For me, automatic check-in is convenient, there were no problems with check-in, I got into my room in 5 minutes. This hotel has a convenient location. Quiet street, 5 minutes away everything you need - food, pharmacy, public transport. Bun Vien Street is a 15-minute walk if you want to party. There are no large supermarkets nearby. The room matches the photo, but in reality it needs cosmetic repairs: stains and stains on the walls, laminate flooring is cracked in places. Everything in the kitchen area is in working order, I was preparing food for breakfast. The staff should promptly replace kitchen utensils - the frying pan is scratched, the knife is broken and easily separates from the handle, one mug is without a handle. The room has an iron and hairdryer, I didn't use them, but they looked okay. There is a washer and dryer on the top floor. The maid said that they can be used after 17.00. I used the washing machine 3 times with my powder. The dryers were busy, you had to dry things as best you could, there was no rope or dryer either in the room or upstairs. Cleaning every three days, change bed linen, towels, wash floors and plumbing fixtures. The balcony is not washed, so there is a dirty floor and a bunch of bulls in pots instead of flowers. It would be great if it was clean and there were flowers. I contacted support twice, both times they answered and resolved the issue quickly. Wi-Fi is ok, suitable for video calling and watching movies. Overall, this is good housing in the range of up to $20 for District 1. With such a set of amenities, I couldn’t find a better deal.

Dirty room, yellowed bed sheets

The room was clean and tidy overall, check-in and check-out were done by ourselves. I saw ** in the hotel😅

For the price, there are no high expectations and the facilities are getting worse and worse, but the staff also tries their best to support.

When I arrived at the hotel, there was no one there even though it was morning. Since I couldn't communicate, I asked a passerby to call me. 15 minutes later, the owner came and opened the door. The hotel was shabby and there was no information desk. My room was messy and full of small bugs and lizards roaming around. The cleaning was filthy and no water, towels or toiletries were provided. I stayed here for 2 days and didn't feel like moving, so I said I would extend my stay for 5 more days, but they ridiculously said I had a weekend. I asked them to raise the room price. I felt very bad. It seemed like they looked at us like some kind of *****. So I paid an extra day's worth in cash and moved to another hotel the next day. It would be best not to use accommodations like this if possible.

The hotel has complete facilities and is generally clean. The streets are darker at night One big drawback is that you can't park a motorcycle Although there is a parking lot next to it, you need to put your car in before closing at night. You can only pick up the car when the door opens in the morning

The house is clean, tidy and quiet

A good choice for permanent residence or travel, free access, no pressure, good ventilation, complete kitchen equipment and utensils, you can go to the Vietnamese market to find special ingredients to cook for yourself.