Koto-ku Ariake 2-1-5, Koto Ward, Tokyo, 135-0063, JapanView Hotel Details
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Villa Fontaine Grand Tokyo Ariake Guest Reviews
4.6/5
Great
652 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.7
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All reviews(652)
Positive reviews(636)
Reviews with photos/video(158)
Near shopping area(102)
Convenient for shopping(98)
Easy to get around(66)
Delicious breakfast(44)
Relaxing hot springs(30)
Offers pick-up/drop-offs(27)
Loved the view(18)
Stayed multiple times(14)
Negative reviews(16)
Ricky
Japanese Western Style Room
Stayed in ก.ค. 2024
Family
1 review
5.0/5
Outstanding
Posted on 15 ก.ค. 2024
Best hotel out of 4 hotels we stayed at. Central location, even though it was a bit of a walk to the station, but behind the hotel is literally a big shopping centre.
Onsen is available at a discounted price for hotel guests, but we didn't go because the hotel room has a bathtub, so we use them as our private onsen.
There is a free shuttle bus to Haneda Airport, but the earliest time is 8:30 am which might not be suitable if you have an early flight. Fortunately there is an Airport Limousine nearby too (same bus stop area) which you can book in advance, the earliest schedule is 7 am, and arrive at 8 am at Haneda Airport.
Response from Property: Thank you very much for choosing Hotel Villa Fontaine Grand Tokyo Ariake from all the choices possible. We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.
We are very pleased to hear your high evaluation of our hotel's location.
We will share your feedback with our staff and continue to strive to provide you with easy to understand information from the perspective of our guests.
We will continue to value every single comments as we strive to improve our services,
and we hope you will visit our hotel again when you are in the area.
Hotel Villa Fontaine Grand Tokyo Ariake, Manager
redgeek
Japanese Western Style Room
Stayed in มิ.ย. 2024
Family
4 review
4.5/5
Great
Posted on 19 มิ.ย. 2024
What is unique is that the toiletries and free in room amenities are provided at lobby as ala carte means you take what you need. The building has a long hallway so must be a walk to get to room. Nothing memorable for me and I even forgot the room but location wise is perfect to even go Disney land
Response from Property: Thank you very much for staying at Villa Fontaine Grand Tokyo Ariake. Thank you again for taking time out of your busy schedule to share your impressions of your stay with us.
We hope you enjoyed your stay in our room.
Thank you very much for your compliments about our amenities.
We will continue to make every effort to provide you with comfortable facilities and services.
We look forward to welcoming you back to our hotel.
Villa Fontaine Grand Tokyo Ariake
General Manager
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Guest User
Japanese Western Style Room
Stayed in มิ.ย. 2024
Other
5 review
5.0/5
Outstanding
Posted on 9 มิ.ย. 2024
Good location, close to Disney and not far from Shibuya or shinjuku
Very clean, efficient. Close to a mall which has many eateries and a supermarket.
Response from Property: Thank you very much for choosing to stay at Hotel Villa Fontaine Grand Tokyo Ariake and taking the time to share your comments regarding your stay.
We are very pleased to receive such a high evaluation regarding the location and cleanliness of our hotel.
Moving forward, we will continue to strive to provide guidance and services that ensure our guests have a comfortable and enjoyable stay.
We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.
Hotel Villa Fontaine Grand Tokyo Ariake, Manager
Yukio
Moderate Double Room
Stayed in ต.ค. 2024
Couples
2 review
5.0/5
Outstanding
Posted on 8 ต.ค. 2024
Food court near by, very clean, comfortable stay.
Free shuttle bus from haneda airport is a plus, although it's hard to find. (I recommend asking ppl working at the handling airport)
Response from Property: Thank you very much for choosing Hotel Villa Fontaine Grand Tokyo Ariake from all the choices possible.
We would also like to thank you for taking the time out of your busy schedule to share your comments about your stay with us.
We are very happy to hear that you highly evaluated our hotel's location, facilities, and cleaning.
We will share your feedback with our staff and strive to provide you with the best services and guidance to make your stay more comfortable.
We will continue to improve our services by taking each and every one of your comments into consideration,
We hope you will visit our hotel again when you are in the neighborhood.
Hotel Villa Fontaine Grand Tokyo Ariake Manager
Guest User
Superior Twin Room With Sofa Bed
Stayed in ก.ย. 2024
Solo travelers
4 review
3.5/5
Posted on 2 ต.ค. 2024
For a 4-star hotel, there were a few concerning matters. No daily housekeeping although the cleaning service was great.
No free late check-outs, not even for half an hour which was not great as my flight was delayed and I had to wait in the lobby for 2 hours because of their inflexibility.
Check-in and check-out process via the kiosk was smooth.
Xiaoyin
Moderate Double Room
Stayed in ก.ย. 2024
Business travelers
2 review
3.5/5
Posted on 11 ก.ย. 2024
Room is small but functional.
Food is ok, can be a bit better.
Would be good to have a coffee stand for take out.
Response from Property: Thank you for staying at our hotel the other day.
Did you feel relaxed in your room?
We will continue to work hard to provide comfortable facilities and services in the future.
Thank you for your feedback on the meal. In the future, we will continue to devise menus so that more customers can enjoy them.
We look forward to seeing you again.
Villa Fontaine Grand Tokyo Ariake
General manager
h3art
Comfort Triple Room
Stayed in ส.ค. 2024
Family
41 review
5.0/5
Outstanding
Posted on 27 ส.ค. 2024
Good location beside airake garden shopping mall . Have free shuttle hus to haneda airpot
Recommended
Response from Property: Thank you very much for choosing to stay at Hotel Villa Fontaine Grand Tokyo Ariake and taking the time to share your comments regarding your stay.
We are very pleased to receive such a high evaluation regarding our hotel's location, cleanliness and service.
Moving forward, we will continue to strive to provide guidance and services that ensure our guests have a comfortable and enjoyable stay.
We will continue to value every single comments as we strive to improve our services, and we hope you will visit our hotel again when you are in the area.
Hotel Villa Fontaine Grand Tokyo Ariake, Manager
Guest User
Family Room
Stayed in ก.พ. 2024
Family
21 review
4.5/5
Great
Posted on 18 ก.พ. 2024
I booked a room with 4 beds. Very clean and comfortable. There is a Lawson just opposite to the hotel and the hotel is attached to a shopping mall. Super convenient. 5 mins walk from JR. On-site carpark available. Onsen is also attached to the hotel with extra charge. Overall a very pleasant stay.
Guest User
Moderate Double Room
Stayed in ก.ค. 2024
Couples
1 review
2.7/5
Posted on 24 ก.ค. 2024
The hotel with charge parking around 2200yen/day so this hotel doesn't proper from whom gonna travel with roadtrip and tiny room this have a additional buffet aroud 2800 yen/person it's not bad but not good enough
Response from Property: Thank you for staying at our hotel the other day.
Did you feel relaxed in your room?
We will continue to work hard to provide comfortable facilities and services in the future.
Thank you for your feedback about using our hotel services. The hotel parking lot is originally charged at 400 yen for 30 minutes, but we will guide you at 2200 yen for 24 hours at the hotel rate. I hope you understand. We are sorry that the breakfast did not meet your expectations. We will continue to improve and enhance our products in the future.
We look forward to seeing you again.
Villa Fontaine Grand Tokyo Ariake
General manager
Mang Hin
Japanese Western Style Room
Stayed in ก.ค. 2024
Family
3 review
4.5/5
Great
Posted on 31 ก.ค. 2024
very good, clean and good service and quality.
The location is also good as it is close to the railway station.
Response from Property: Thank you for staying at our hotel the other day.
Did you feel relaxed in your room?We will continue to maintain a sense of cleanliness so that everyone can have an extraordinary time. We will continue to work hard on daily cleaning and maintenance.
Our hotel is located 6 minutes walk from Kokusai Tenjijo Station and 4 minutes walk from Ariake Station. In addition to Disney and Odaiba, it is a convenient base for sightseeing and gourmet spots such as Toyosu Market and Akihabara.
We look forward to seeing you again.
Villa Fontaine Grand Tokyo Ariake
General manager
_tomcch
Comfort Triple Room
Stayed in ม.ค. 2024
Travel with friends
14 review
4.5/5
Great
Posted on 18 ม.ค. 2024
Room is nice and clean but the view of the room is bit awkward. Anyway, it’s great to live if you have car to travel with since can get free parking over night.
Response from Property: Thank you for staying at our hotel the other day.Did you feel relaxed in your room?We will continue to work hard to provide comfortable facilities and services in the future.We have a delicious breakfast and a relaxing hot spring, so please come again.We look forward to seeing you again.Villa Fontaine Grand Tokyo AriakeGeneral manager
Danny 林
Family Room
Stayed in ม.ค. 2024
Family
4 review
4.7/5
Amazing
Posted on 15 ม.ค. 2024
Overall is satisfied. Even though room is a bit small but it is clean and well organized. service is good, location is great, next to the shopping mall.
Response from Property: Thank you for staying at our hotel the other day.Our hotel is located in Ariake Garden, where shopping, gourmet food, and the hot spring "Izumi Tenku no Yu" are located. We believe that it will be very convenient for your stay. Please come again and experience "food" and "comfort".Please come and stay at our hotel again. we are waiting for you to come. Villa Fontaine Grand Tokyo Ariake General manager
Ching Yi
Comfort Triple Room
Stayed in มิ.ย. 2024
Family
1 review
5.0/5
Outstanding
Posted on 20 มิ.ย. 2024
The location is good which is next to the train station. The hotel is new and the room is spacious. A large shopping mall is at there. All restaurants close at 11pm that it makes convenience to the customer.
Response from Property: Thank you very much for choosing to stay at Hotel Villa Fontaine Grand Tokyo Ariake and taking the time to share your comments regarding your stay.
We are delighted to hear your positive feedback regarding our hotel's facilities and location.
We will share your comments with our staff and continue to strive to provide guidance and services that ensure our guests' comfort.
Our entire team is committed to improving from the perspective of our valued guests.
We will do our best to provide you with satisfactory service anytime you visit us.
We hope to see you again.
Hotel Villa Fontaine Grand Tokyo Ariake, Manager
Guest User
Comfort Twin Room
Stayed in พ.ย. 2024
Business travelers
30 review
3.7/5
Posted on 14 พ.ย. 2024
Near to shopping mall and easy to reach exhibition hall.
Nga Man
Superior Twin Room
Stayed in พ.ค. 2024
Other
1 review
4.2/5
Very Good
Posted on 1 ก.ค. 2024
Food is pretty good, and the staff is generally fine. The location is a bit off centre, but there are shuttle buses to nearby MTR station (but need to change line again), so I found it reasonable because its price is reasonable.
Response from Property: Thank you very much for staying at Villa Fontaine Grand Tokyo Ariake. Thank you again for taking time out of your busy schedule to share your impressions of your stay with us.
We hope you enjoyed your stay in our room.
We will continue to make every effort to provide you with comfortable facilities and services.
Thank you very much for your compliments about our restaurant.
We look forward to welcoming you back to our hotel again.
Villa Fontaine Grand Tokyo Ariake
General Manager