Hot spring Hotels in Hoi An

The Grand Sunrise Palace (Hoi An) is a wonderful hotel that provides outstanding service. Lily was one of the first people to greet us when we arrived and provided information regarding attractions, restaurants, and taxi bookings. Lily consistently checked in with us to make sure our experience at the Grand Sunrise Palace was going well (it was splendid). Days later into our journey, the staff at Grand Sunrise Palace alerted my partner and I that we had left valuables behind in our room. At the time we were boarding a plane to another destination with no plausible way of returning to the Grand Sunrise Palace. We were immediately notified by staff and Lily contacted us to provide solutions. Lily proceeded to go above and beyond to make sure that our valuables would be returned. Lily went out of her way to commute to other locations (with valuables in hand), contacted our next hotel and proceeded to plan the logistics of returning our valuables. This is outstanding customer service that is unfathomable. Lily and her colleagues truly look out for their guests and provide exceptional customer service that goes beyond any expectations. Both of us thank Lily and her team at Grand Sunrise Palace!