Kowloon Shangri-La

Kowloon Shangri-La Reviews

Kowloon Shangri-La

64 Mody Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
Kowloon Shangri-La
Kowloon Shangri-LaKowloon Shangri-LaKowloon Shangri-La
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Kowloon Shangri-La Guest Reviews

4.6/5
Great
4751 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(4751)
Positive reviews(4604)
Reviews with photos/video(1195)
Easy to get around(653)
Large rooms(427)
Nice sea view(338)
Close to metro(307)
Delicious breakfast(241)
Friendly front desk staff(106)
Luxurious(75)
Negative reviews(147)
The KimHim
Deluxe Twin Room
Stayed in Sep 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Good location with a walking distance to all attractions - hotel is not brand new but it is super clean, super comfy, and so good quality in every aspect.
6/14
Response from Property: Thank you for staying with us and for giving us a great review. We look forward to welcoming you back soon. Kind regards, Aidan Chung, Director of Operations
Guest User
Deluxe King Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 9, 2024
Excellent location (2 minutes walk from subway exit), friendly staff. Minutes walk to Ave of stars and the airport bus station.
Response from Property: Thank you for staying with us and for giving us a great review. We look forward to welcoming you back soon. Kind regards, Aidan Chung, Director of Operations
Saxena
Deluxe Harbour View Twin Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Very good hotel, views-facilities-location-food-service, all spot on, have been staying here from several years and will continue to live and visit this nice facility, also will recommend this to all nears and dears visiting HK.
Response from Property: Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon. Kind regards, Aidan Chung, Director of Operations
Liuzhixiang | Frank Liu
Deluxe Twin Room
Stayed in Aug 2024
Family
122 review
2.7/5
Posted on Aug 25, 2024
Very old hotel with average service, not match to Shangri-La brand standards. The light in room automatically open in the middle night it is very scary! Sorry to give constructive feedback !
Response from Property: Thank you for taking the time to share your experience as it is only through such valuable comments that we can improve our level of service. We are sorry to learn that your stay was not entirely up to your expectations, in particular due to the lighting issues which we will be conducting a thorough inspection on the system. Your constructive criticism and rating are very much appreciated and certainly does assist us in maintaining the standards we require and you are entitled to expect. We look forward to have the pleasure to welcome you back to Kowloon Shangri-La, Hong Kong in near future. Yours sincerely, Aidan Chung, Director of Operations
Anonymous User
Deluxe King Room
Stayed in Jun 2024
Couples
27 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Great location, The hotel located beside MTR Exit P1. All staff is very enthusiastic and very polite. The facilities are well maintained, clean room, silent air-conditioned. We had a great time and thank you for the anniversary gifts.
6/20
Tanwenbin
Deluxe Twin Room
Stayed in Jul 2024
Business travelers
18 review
1.0/5
Posted on Jul 25, 2024
Horrible experience. You won’t be able to open the window as the others in front of the building can see you naked! Also sound proof is zero. Can hear ******* people outside shouting, walking, and talking.
Response from Property: Dear Tanwenbin, Thank you for taking the time to share your review. We are sorry for the inconvenience you experienced during your stay in one of our Deluxe Rooms. We will most certainly make all effort to ensure that we will channel your constructive feedback towards the right direction. Thank you once again, and wishing you a pleasant day. With best regards, Aidan Chung, Director of Operations
Guest User
Horizon Club Deluxe Twin Room
Stayed in Jun 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jun 22, 2024
Room service is very nice. Sea view is so good. Complimentary cocktails are great.
Response from Property: Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,Aidan ChungDirector of Operations
Onion Rings
Deluxe Side Harbour View King Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Room was clean, bed was comfortable, location was fantastic (sea wall walks every night). Buffet breakfast had everything we wanted and more. Service was great! Would definitely stay here again on next trip to Hong Kong. Must get a sea view room!
Response from Property: Dear Onion Rings,Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon.Kind regards,Aidan ChungDirector of Operations
Enkhbayar altanbuyan
Deluxe Harbour View King Room
Stayed in Jul 2024
Business travelers
11 review
2.5/5
Posted on Aug 3, 2024
not good not feeling
Response from Property: Dear ebaebaeba, Thank you for taking the time to share your review. We are sorry to learn that your stay was not entirely up to your expectations which impact the overall experience of your stay. We look forward to welcoming you back. Kind regards, Aidan Chung, Director of Operations
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Everything is good. Clean and strategic location for breakfast, lunch and dinner. Their meals are insanely perfect. What appreciates me the most is the the conceigne named Ashley (if I remember correctly. A guy with glasses) who helps me through the recommendations extensively and even willing to accompany me to the restaurant when I need to cater the needs of my clients. I hope that his hardwork and effort will be paid off by the management. Another person that I have to give shoutout to is Rebecca(I am not sure if she is the supervisor or waitress) and a chef from Malaysia. She also give the top tier hospitality to my client who helps to recommend which dish was the best and staying until very late (past her working hours) to serve us. A chef from Malaysia who goes out of his way, past his working time to cook Mee Mamak (if anyone read this, please try. It is one of the best food that you should have from him) for us too.
Anonymous User
Executive Suite
Stayed in Mar 2024
Family
24 review
4.2/5
Very Good
Posted on Apr 27, 2024
Had an enjoyable stay whilst spending our family holiday in HK. Great breakfast, good service, room a little dated.
MaxKo
Deluxe Twin Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 10, 2024
High quality service, great spacious rooms and amazing location
Response from Property: Thank you for your great recommendation! We look forward to welcoming you back to Kowloon Shangri-La, Hong Kong very soon. Kind regards, Aidan Chung, Director of Operations
WangYan
Deluxe Twin Room
Stayed in Aug 2024
Family
1 review
4.7/5
Amazing
Posted on Aug 10, 2024
Overall, it was a very good service experience. However, during our stay we encountered small ants in our room
Response from Property: Dear WangYan, Thank you for taking the time to share your review of Kowloon Shangri-La, Hong Kong. Your feedback does assist us to continue to improve on our services and facilities. We look forward to welcoming you back very soon! With best regards, Aidan Chung, Director of Operations
Matto_Traveller
Deluxe King Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Hotel situated at the heart of Tsim Sha Sui only 3 minutes walk to East Tsim Sha Sui P1 entrance which is very convenient for sightseeing around. Hotel staff are very friendly and helpful. I’ve booked deluxe king room not disappointed at all, room is very comfortable nice and clean also it’s quite big. I will definitely stay here again for my next visit.
Response from Property: Dear Matto, Thank you for staying with us and for giving us a great review. We look forward to welcoming you back soon. Kind regards, Aidan Chung, Director of Operations
Guest User
Horizon Club Deluxe King Room
Stayed in Jul 2024
Family
40 review
4.0/5
Very Good
Posted on Jul 26, 2024
This is a family trip which I am going with 3 kids. I booked 2 rooms with one king bed, the room size is good enough for the kids to run around. Great !
Response from Property: Thank you for staying with us and for giving us a great review. We look forward to welcoming you back soon. Kind regards, Aidan Chung, Director of Operations