Naruto Inn

Naruto Inn Reviews

Naruto Inn

Room B4- Room C4, 10F, Tsim Sha Tsui Mansion, No.83-97 Nathan Road, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
Naruto Inn
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Naruto Inn Guest Reviews

4.4/5
Very Good
408 review
Verified reviews
Location4.4
Amenities4.2
Service4.5
Cleanliness4.3
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All reviews(408)
Positive reviews(381)
Reviews with photos/video(90)
Great service(193)
Easy to get around(97)
Convenient location(85)
Close to metro(62)
Great value for money(45)
Would stay again(24)
Small room size(22)
Highly recommended(6)
Negative reviews(27)
mauricio
Small Double Room
Stayed in Oct 2024
Business travelers
6 review
1.0/5
Posted on Oct 21, 2024
Small hotel, poorly painted, ugly, bad telephone outside to speak with the person who located me, and I also realized that they did not clean it, there was a toothbrush in the bathroom that was not the one they give away, terrible hotel for the price
Response from Property: Thank you. It is recommended that new guests add the boss Wei before checking in (eight, five, six, seven and five for three wines), because the agreement does not allow you to leave a number directly. All the rooms in this building are guesthouses, not hotels, young people It will be easier for people to adapt to this type of room. Please note that you need to buy insurance before canceling or changing your order. The double single-bed room only has one 1.2-meter-wide bed. You can store your luggage for free before check-in or after check-out at the hotel. The Ctrip review team is in charge There is still a lot of room for improvement in people's ability to deal with things and solve problems, because some of the comments are because the guests wanted to cancel or postpone due to their own mistakes for various reasons (but did not buy insurance in advance). The hotel did not agree, so they gave the hotel a low price. Due to bad reviews, some guests want to apply for a refund to eat the Overlord meal after checking in, which is actually very unfair and just to the hotel! It is recommended that the Co., Ltd. platform allow the hotel to review and rate each guest who registered with their real-name order after the guest checks out. If the score is low or a small number of poor-quality guests will not be able to enjoy discounts or book rooms or flights on the Co., Ltd. platform...
Guest User
Small Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
friendly owner good location easy access
Guest User
Small Double Room
Stayed in Sep 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Gem in Tsim Sha Tsui. Will stay again next time when in Hong Kong.
Response from Property: Thank you. It is recommended that new guests add the boss Wei before checking in (eight, five, six, seven and five for three wines), because the agreement does not allow you to leave a number directly. All the rooms in this building are guesthouses, not hotels, young people It will be easier for people to adapt to this type of room. Please note that you need to buy insurance before canceling or changing your order. The double single-bed room only has one 1.2-meter-wide bed. You can store your luggage for free before check-in or after check-out at the hotel. The Ctrip review team is in charge There is still a lot of room for improvement in people's ability to deal with things and solve problems, because some of the comments are because the guests wanted to cancel or postpone due to their own mistakes for various reasons (but did not buy insurance in advance). The hotel did not agree, so they gave the hotel a low price. Due to bad reviews, some guests want to apply for a refund to eat the Overlord meal after checking in, which is actually very unfair and just to the hotel! It is recommended that the Co., Ltd. platform allow the hotel to review and rate each guest who registered with their real-name order after the guest checks out. If the score is low or a small number of poor-quality guests will not be able to enjoy discounts on the Co., Ltd. platform or book rooms, flights, etc...
Guest User
Small Double Room
Stayed in May 2024
Couples
2 review
3.0/5
Posted on May 30, 2024
The door to the bathroom was broken. The reception lady tried to fix it, but it aggravated the issue. Imagine stuck in a very small room with open toilet..had a terrible experience. Not sure whether we were just plain unlucky or whether that's the norm. The toilet wasn't clean and had mould issues. The bed was clean though. The Naruto Inn guy was very helpful though in finding the property and was very friendly. The same with the lady working there.
Response from Property: Thank you for your opinion. We will repair the bathroom's door soon. By the way, your booking is Hkd18x. It can not compare with the hotel.😊
fumale92
Twin Room (No window)
Stayed in May 2024
Family
16 review
1.0/5
Posted on May 14, 2024
STATE ALLA LARGA DA QUESTA BETTOLA!!! Prenoti una stanza e te ne viene assegnata un’altra. COME POTETE DORMIRE CON VELENO PER INSETTI/ANIMALI SOPRA LA TESTA??? La stanza era invasa da insetti, ogni passo che facevi ne schiacciavi uno! Un cartello recita “tenere chiusa la finestra per evitare che insetti e serpenti entrino nella stanza” SI AVETE LETTO BENE: SERPENTI! E per di più al nostro arrivo la finestra in questione era aperta! Assurdo!!! State alla larga!!! Non ho controllato altro, le lenzuola erano gia sporche e macchiate al nostro arrivo! Abbiamo preso i nostri zaini e ce ne siamo andati subito, cambiando alloggio! Il proprietario inoltre è un cafone, Derek, chiamandolo al nostro arrivo ci ha urlato ed appeso in faccia quando gli abbiamo fatto notare le NON condizioni igieniche della stanza. Inoltre ci ha negato un rimborso, uno schifo!!! State alla larga da questo postaccio! Se fosse possibile lo valuteremmo in negativo! Se fosse possibile lo segnalerei alle autorità locali per un sopralluogo, perché non ho mai trovato uno schifo del genere in una stanza! INDECENTE
Response from Property: We arranged free upgrade from small no windows rooms to big rooms with windows. We are not Hotel. They just paid $2xx and wants Hotel's facilities.
Guest User
Small Double Room
Stayed in Oct 2024
Couples
8 review
4.2/5
Very Good
Posted on Oct 22, 2024
Good location, clean but small room. The staff is extremely nice and helpful and speaks good english. Good quality for the price, especially compared to hotels in Hong Kong. Note that the mattress is very hard.
Response from Property: Thank you. It is recommended that new guests add the boss Wei before checking in (eight, five, six, seven and five for three wines), because the agreement does not allow you to leave a number directly. All the rooms in this building are guesthouses, not hotels, young people It will be easier for people to adapt to this type of room. Please note that you need to buy insurance before canceling or changing your order. The double single-bed room only has one 1.2-meter-wide bed. You can store your luggage for free before check-in or after check-out at the hotel. The Ctrip review team is in charge There is still a lot of room for improvement in people's ability to deal with things and solve problems, because some of the comments are because the guests wanted to cancel or postpone due to their own mistakes for various reasons (but did not buy insurance in advance). The hotel did not agree, so they gave the hotel a low price. Due to bad reviews, some guests want to apply for a refund to eat the Overlord meal after checking in, which is actually very unfair and just to the hotel! It is recommended that the Co., Ltd. platform allow the hotel to review and rate each guest who registered with their real-name order after the guest checks out. If the score is low or a small number of poor-quality guests will not be able to enjoy discounts on the Co., Ltd. platform or book rooms, flights, etc...
mikechang829
Small Double Room
Stayed in Aug 2024
Solo travelers
73 review
5.0/5
Outstanding
Posted on Sep 12, 2024
It's inside the hearts of Tsim Sha Tsui with the great access to everywhere in the city. Strongly recommend to budget travelers who prefer to stay in the downtown.
Response from Property: 謝謝你,建議新客人入住前可先加老板wei心(八5儿酒三要六7發五發),因為協程不給直接留號碼.這座大廈所有房間都是賓館而不是酒店,年青人會較容易适应這種类型的房間,留意訂單要買保險才可取消或更改.双人單床房只有一張1.2米寬床.宾馆入住前或退房后可以免費寄放行李.攜程點评組和負責人的处事和解決問題的能力还有很大的进步空間,因為有些評論是因為客人因自己各種原因失誤而想取消和延期(但又沒提早買保險),賓館不同意,就給賓館低分差評,有的客人入住後還想申請退款吃霸王餐,其實對賓館很不公平和公正！建議協程平台在客人退房後，賓館可給每個實名登記的訂單住客點評和打分,如果低分或少數劣質的客人將不能在協程平台享受優惠或者訂房訂機票等等...
jim
Small Double Room
Stayed in Nov 2024
Business travelers
30 review
4.7/5
Amazing
Posted on Dec 8, 2024
Great location and good value. Clean rooms and easy checkin
Dell
Small Double Room
Stayed in Jan 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Really good value, kept super neat. You'll need to call upon arrival for access but there's a phone on the wall at the door.
Response from Property: Thank you very much hope you have nice day and come back hongkong again soon
Fredrik
Small Double Room
Stayed in Jan 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Derek was nice, room was clean. Location perfect. It’s a budget hotel, but a good one.
Response from Property: Thank you very much hope you have nice day and come back hongkong again soon,and hope you win big money from horse racing .
Toni de Leon
Triple Room
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Really happy with my stay here together with my bros family, the location is super near the station TST and infront of A21 bus going back to airport. Really nice location for the price. Lots of places to eat and the owner was really nice. Thank you for the recommendations Derek! Room is spacious enough for the price! Highly recommended!
Response from Property: Thank you. It is recommended that new guests add the owner Weixin before checking in. Because the agreement does not leave the guest's mobile phone number, when the hotel calls the guest after the reservation is made, it will be a Shanghai number, but a very small number of guests will not be willing to add it. Wei Xin, I'm afraid this is a scam call... We are just providing you with the greatest convenience. All the rooms in our building are hotels, not hotels. Young people will find it easier to adapt to this type of room. Please pay attention to purchasing insurance when ordering. Only then can you cancel or change... The double bed room only has one 1.2-meter-wide bed... There is still a lot of room for improvement in the handling and problem-solving abilities of the Ctrip review team and the person in charge...
Rua awra
Small Double Room
Stayed in May 2024
Solo travelers
37 review
5.0/5
Outstanding
Posted on May 14, 2024
It’s really good location near MTR tsim sha tsui and the room is reasonable with the price. If you don’t mind about the size of room, I recommend. The owner of room was quickly respond.
Response from Property: Thank you very much hope you have nice day and come back hongkong soon again.祝你們一路平安,旅途愉快.......
Invité S
Twin Room (No window)
Stayed in Apr 2024
Couples
26 review
4.7/5
Amazing
Posted on May 8, 2024
Perfect location, affordable price. Of course, it is a very small room but it was what we were looking for, for one night.
Response from Property: Thank you. It is recommended that new guests add the boss Wei before checking in (eight, five, and three wines require six, seven, and five), because the agreement does not directly leave the number... All the rooms in this building are hotels. Rather than a hotel, young people will find it easier to adapt to this type of room. Please note that you need to buy insurance before canceling or changing your order... The double single-bed room only has a 1.2-meter-wide bed... The work of the Ctrip review team and the person in charge There is still a lot of room for improvement in your problem-solving skills... You can store your luggage for free before check-in or after check-out at the hotel...
JasLevin
Small Double Room
Stayed in Apr 2024
Solo travelers
10 review
4.7/5
Amazing
Posted on Apr 22, 2024
Booked past midight, the owner was accommodating and also sent the instructions well. The room is good 1-2 people with a small window. It was a peaceful stay and slept whole night until morning. The room has enough toiletries, towels, toothbrushes etc. I would likely recommend it for short term stay and also for resting place as it's near to the attractions nearby.
Response from Property: Thank you brother, hope you have nice day and come back Hong Kong again soon.
Guest User
Small Double Room
Stayed in Mar 2024
Couples
6 review
1.5/5
Posted on Apr 3, 2024
We arrived to check-in and initially could not find the building as it is a bit hidden for anyone unfamiliar with Hong Kong. When we arrived on the correct floor, we were greeted by a staff member who told us the room we booked was full and that we would be moved to another block. The new room was nothing like the pictures and was not clean. We expressed our concern to the property through a wechat contact we were given, and the staff member returned to move us back to the initial room, which wasn't booked out after all. Despite this room being a little better than the first one, it still wasn't very clean. We also no longer felt safe or comfortable staying in the property so found alternative accommodation and informed the property through wechat again. The property has been less than cooperative on providing any refund, even for unused nights, and trip.com have not done enough to resolve the situation either.
Response from Property: On that day, we upgraded the guest to a larger room for free. Shortly after the guest checked in, he contacted us and said he wanted to stay in the small room he originally booked. So, we immediately arranged for the staff to take the guest to the small room that was originally reserved. Also at that time, the guest responded that the small room was great.Our hotel is not a 5 stars hotel, and it only costs hkd2xx in the city center of Tsim Sha Tsui. If want to enjoy the experience of a 5 stars hotel? Then guests should not stay in our hotel just for cheap.